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Business Profile

Data Analytics

Bloomberg L.P.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bloomberg L.P. has 3 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

      diate assistance as to a human who can assist.

      Business Response

      Date: 01/23/2023

      In early January a Bloomberg representative had a conversation with ************ explaining that the Company would not proceed with the creation of the security on Terminal, but that if she had any additional information or documentation we could review further.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      Thanks to the help of Better Business Bureau, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

       



      Sincerely,

      **************



       


      Business Response

      Date: 01/03/2023

      *********************** accepted a subscription offer for a digital annual ************* subscription on 12/7/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 12/7/2022 and you will be charged $415 every year." On 11/29/22, an email with the subject line "************* Renewal Notification" was sent to *********************** informing the customer about the upcoming $415 annual charge stating "Your introductory period is coming to an end. On 12/07/2022, you will be charged $415. Ms. ******* contacted us to cancel on 12/29/22, after the $415 charge. At that time, we processed ****************** cancellation and refunded her $415. A confirmation email reflecting the cancellation and refund was sent to *********************** on 12/29/2022.

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

      this to be predatory pricing practices and not in alignment with typical up-front and clear pricing / renewal terms. I'm not in the financial capacity to renewal my subscription, nor did I authorize a charge for a year 2 membership. I do not want this membership.

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a paid subscriber to *************. I have the company's app on my phone. As usual, on the 9th of every month, I was charged $34.99. Now, apparently, it states that I do not have a subscription. I am seeking a full refund or to have my subscription reinstated. The company does not provide any way for subscribers to contact it other than a chatbot. If this is not resolved, I will inform my bank that ************* fraudulently charged my account for services not delivered.

      Business Response

      Date: 12/20/2022

      Tell us *********************** purchased a ************* digital monthly subscription on 5/9/2020. He was charged $34.99 on the 9th of every month as per the subscription contract. On 9/9/2022, his $34.99 credit card payment declined for insufficient funds. On 9/10/22, we sent and email to ********************* asking him to update his payment method. The credit card was re-tried again on 9/14/22 and again declined for insufficient funds. His payment was accepted on the third retry attempt on 9/18/22. His monthly $34.99 payment on 10/9 was accepted, but his payment on 11/9/22 declined for insufficient funds. We sent a second email on 11/10/22 to ********************* to remind him to update his payment method. We tried the card again and it was accepted on 11/14/22.


      *************************** 12/9/22 payment was declined and retried unsuccessfully on 12/11/22. The subscription was automatically canceled on 12/11 due to the number of payment errors on the account (five errors in four months). Because *************************** card was last charged on November 14 (for a payment that was due on November 9), and because his subscription was not cancelled until December 11 (more than 30 days after the November payment was due), we do not believe that any refund is in order. If *********************** has any contrary information, we will of course consider it.

    • Initial Complaint

      Date:12/07/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They have refunded the $415 that was charged on autorenewal.  However I am very disappointed with Bloomberg that I had to go to this length to try and get a refund after several attempts.  Autorenewal with no refund after a certain time window is not an ethical business practice.  

      Sincerely,

      *****************************



       

      Business Response

      Date: 12/08/2022

      *************************** accepted an offer to extend his digital annual Bloomberg.com subscription on 11/28/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 11/28/2022 and you will be charged $415 every year." On 10/28/22, a renewal reminder email was sent to ***************************, one month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 11/28/2022, you will be charged $415."


      *** **************;contacted us to cancel on 12/1/2022 (after the charge had already been processed). Although contrary to our terms of service, we processed a full refund for the last charge and sent the customer a confirmation email on 12/7/22.

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bloomberg LP charged me $415 for an annual subscription without notifying me of the renewal. When I asked for a cancellation, they would not prorate the subscription or at least reduce it to the $299 that is offered on their website.

      Business Response

      Date: 12/07/2022

      ************** accepted an offer to extend her digital annual Bloomberg.com subscription on 10/19/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 10/19/2022 and you will be charged $415 every year." ************** contacted us to cancel on 12/5/22. We processed ****************** cancellation/refund request for $415 on 12/6/22. A confirmation email reflecting the cancellation and refund was sent to ************** on 12/6/2022. 

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

      n advance of each billing cycle unless you cancel. At the end of the promotional ******, your payment method on file will be charged automatically every year for the full price of your subscription. You may notify us of your intent to cancel at any time.". I fail to see how the previous statement translates to irreversible payment? It appears that Bloomberg is adhering to a very deceptive and misleading practice where they charge the credit card via auto pay but then also make it very difficult to cancel the subscription. On top of it once they charge the amount there is no grace ****** unlike any other companies who are very reasonable about reversing the charges. I would love to get a refund of the money paid but if publishing my experience helps someone else to be aware of the shoddy practice Bloomberg is following then that is some satisfaction. Buyer of Bloomberg subscription should think twice before signing up for their promotions!My account # is ************

      Business Response

      Date: 12/06/2022

      ******************* accepted an offer to extend his digital annual Bloomberg.com subscription on 11/25/2021 for $199. At the time of purchase, the customer was informed as part of the online process that "At the end of promotional period, your subscription will renew on 11/25/2022 and you will be charged $415 every year." ************** contacted us to cancel on 11/26/22, one day after the $415 change. We processed ****************** cancellation request on 11/26/22. On 11/28/22, he contacted Customer Support again to request a full refund for the $415 charge. The full was refund was processed and a confirmation email sent to ******************* on 12/1/2022.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

      Business Response

      Date: 12/01/2022

      ******************** subscribed to Businessweek through a third-party subscription agent, Subco, on 7/6/20. His subscription had been suspended with the 4/25/22 issue at the subscriber's request. The subscription restarted with the 11/7/22 issue. Unfortunately, according to *****, as this is an old order the submitting agent is no longer in business. Subco has canceled the order and added ************************ address to the internal "Do Not Promote" and "Do Not Mail" lists. The last issue mailed will be 11/28/22 and Subco will provide a full refund of $100 to be mailed to ******************** by the end of November.

      Business Response

      Date: 12/07/2022

      My apologies, the third-party agency notified me that the check was processed on 12/6/2022 and should arrive within the next **** business days.  They informed me that they are now using a new third-party to mail out their checks so there was an unexpected delay.

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    Bloomberg L.P. is NOT a BBB Accredited Business.

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