Reviews

Review Details

• Review fromCandy P

  Date: 10/26/2023

  5 stars
  *********** was great to work with,explained everything so I could understand it Thank you *******

• Review fromPat A.

  Date: 10/25/2023

  5 stars
  We have had the pleasure of working with Secure and their representative Anum on a situation where CLUSTER was double and triple billing customers for a single transaction. That was all resolved. Anum also helped with some instructions of how we can report our Internet sales separately from our Restaurant sales. Lastly, **** really examined the size of our business and the fact that we were overpaid for the duplicate & triplicate transactions and requested compensation for us. She was also able to reduce our monthly fees as well.We hope that we do not need to work with her on a problem again, but if we do, working with her will be a welcomed resource to solve the issue at hand.Sincerely,********************************************************** CFO

• Review fromCk G

  Date: 10/19/2023

  5 stars
  easy to work with excellent CS and we are now 6 months in as a customer
  

  Sekure Payment Experts

  Date: 10/24/2023

  Hello Ck, thank you for the time to share your feedback. We value your loyalty.

• Review fromDylan Y

  Date: 10/19/2023

  1 star
  Aggressive sales tactics. Constantly call after being told no. Then will try to complain you wasted their time. Asking for statements they have no right or reason to see.
  

  Sekure Payment Experts

  Date: 11/02/2023

  Hello *****, thank you for bringing this to our attention. We are sorry for any trouble to you and are taking your concerns very seriously. We are closely reviewing the interactions on your file and your contact will be added to our Do Not Call list. Please email us at ***************************************************************************** if you have any further concerns and we would be happy to assist.

• Review fromTony C

  Date: 10/18/2023

  1 star
  Sekure seemed like a cheap way to process credit cards and at first they seemed to be nice. Soon however they began calling at all hours and on every phone we had. Personal and buisness. Work days and days off. We then found a company that offered us similar rates and less invasive customer service practices. After a week of asking them to cancel our applications and accounts and stop calling us they started our account anyway. AFTER we had over text, email and phone had cancelled all service with them. As soon as the "Welcome" letter we didn't want got to us they were magically unable to reach. The phones had large call volumes and the emails went unaswered. Texts ignored. The worth the stress of the high pressure full court press. Don't waste your time it is much more valuable than the few pennies they may save you if any at all.
  

  Sekure Payment Experts

  Date: 10/31/2023

  Hello ****, thank you for contacting us. Please know that what you have described is not typical and is not what we want for our merchants. We are very sorry for your experience and have taken steps to address your concerns. We see that you have since been in regular contact with our team and as discussed, your account has been fully closed. If you have any questions, please email us at ***************************************************************************** and we would be happy to assist.

• Review fromNilsaliz O

  Date: 10/17/2023

  5 stars
  Sekure is very helpful to our company. We have a direct representative (*****) that answers all of our questions and needs. I have no complaints about doing business with this company. The rates are great! I will definitely recommend this company.

• Review fromJean A

  Date: 10/15/2023

  1 star
  I was not given proper information to close my account. 4 months after the account was supposed to be closed I received the cancellation letter. Over those four months I was charged hundreds of dollars and bounced between Sekure merchants and North ************ Card. These are two unethical and unscrupulous businesses. They should not be in business and need to held accountable for their business practices Thank you Sincerely *******************
  

  Sekure Payment Experts

  Date: 10/16/2023

  Hello ****, thank you for reaching out to us. We're sorry to hear about your experience, and we appreciate you sharing your concerns. Please note that Sekure is not responsible for merchant billing; it's managed by your card processor as per your agreement. Upon review, we can see that you already spoke with our Payment Experts which clarified that the majority of your billing stemmed from a chargeback issued by your customers. If there is anything further you need, please do not hesitate to contact us at ******************************************************************************

• Review fromDavid G

  Date: 10/12/2023

  5 stars
  I just wanted to give a shout out to ******************************* for going above and beyond in taking care of our needs. Sekure has done a great job for our business. Thanks Again
  

  Sekure Payment Experts

  Date: 10/16/2023

  Hi, ******** is great to work with and she will have your back! Thank you for sharing your feedback

• Review fromErsin I

  Date: 10/09/2023

  1 star
  last month my merchant service account got scammed ! the scammers took over $2000 by making fake refund transactions true to my merchant account ! My ********************** service couldn't even figure out how this happened. Also sometimes i do get different business receipts in my email . I don't know what is going on. I'm still waiting for their help. They did not take care of my losses.I can't reach them most of the time. They don't answer my calls and emails. I have no patience anymore. I will report them to the necessary authorities and file a lawsuit if necessary. I'm really disappointed..
  

  Sekure Payment Experts

  Date: 10/16/2023

  Hello *****, thank you for bringing this to our attention. We sincerely apologize for any trouble you have experienced. Unfortunately, industry-wide we have seen an increase in fraudulent behavior affecting merchants such as yourself. While Sekure does not administer or have any access whatsoever to your processing account, we strive to support our merchants. We can see that a Payment Expert has been working with you and your processor to investigate this situation and arrive at a resolution. Our team will be reaching out to you with an update. If you have any further concerns in the meantime, please email us at ***************************************************************************** and we would be happy to assist.

• Review fromJeanie L

  Date: 10/05/2023

  5 stars
  Sekure Payment expert, *************************************, was so helpful to our company! Not only did he help our company by lowering the credit card processing fees, but he also referred us to their in-house PCI Compliant team! We had been trying for the past six months to become compliant with another company but to no avail. It was so frustrating! ***** is engaging, knowledgeable, and tries his best to help others.
  

  Sekure Payment Experts

  Date: 10/06/2023

  Hi ******, ***** is awesome to work with. Thank you for your feedback.