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Average of 158 Customer Reviews
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Review fromJade H
Date: 09/08/2025
5 stars??????????I had the absolute pleasure of working with ******* Majeur, Account Manager, and I cannot say enough good things about the level of service he provided. From the very beginning, ******* went above and beyond to help me receive a new credit card terminal, a process that turned out to be much more complicated than expected. Through no fault of his own, there were several hurdles along the way, but each time an issue arose, ******* handled it with professionalism, patience, and expertise.What stood out to me most was his ability to remain calm, solution-oriented, and persistent no matter what challenges came up. He not only fixed problems as they happened but also proactively figured out ways we could work around obstacles, always making sure the resolution was in the best interest of my company. That kind of dedication and problem-solving is rare, and it gave me a lot of confidence throughout the process.******** customer service skills are truly top tier. He communicates clearly, follows up consistently, and makes sure nothing slips through the cracks. But beyond his professionalism, his personality is just as impressivehes approachable, kind, and genuinely cares about the people he works with. I never felt like just another client; I felt like he was invested in my success.Thanks to ******** guidance and commitment, what could have been a stressful process turned into a smooth and positive experience. I highly recommend working with him to anyone in need of account management supportyou will not be disappointed.-Jade
Sekure Payment Experts
Date: 09/19/2025
Hi Jade, thank you so much for your kind words about *******. We're happy to have your strong recommendation. We appreciate your continued trust and support.Review fromPaul K
Date: 08/26/2025
5 starsHi ***** I'd like to thank you for your recent assistance in resolving the issues related to opening a new business account and transferring your services to it. Your timely responses and quick and very professional approach were appreciated. We can only wish for more service companies **** to be of similar ************ regards,President *************.Sekure Payment Experts
Date: 09/03/2025
Hi ****, We appreciate your trust in us and are thrilled to have been able to support your business effectively!Review fromCas C
Date: 08/15/2025
1 starThe most persistent solicitation I've ever received. I asked them at least three times to remove our company from their contact list and each time they responded with a more aggressive approach to gathering information.Sekure Payment Experts
Date: 08/19/2025
Hello Cas, thank you for contacting us. We are very sorry for your experience, we would like to make it right. We would like to review all communications and take appropriate action, but we are unable to identify your file. Please email us at ***************************************************************************** with your business telephone number, email address, or business name, so that we can further investigate.Review fromNinel L
Date: 06/19/2025
5 starsI had a great experience thanks to ******* outstanding customer service. She was friendly, professional, and went above and beyond to help me. Her support made the whole process smoth and stress-free. Thank you, *****!Review fromDANIEL B
Date: 06/03/2025
1 starThis is the worst company around they don't know the meaning of NO they just keep calling you weekly tell you take there call and then even if you say no the high pressure sales staff push push push you, then send FAKE emails, here is one of them: **** ******* 9:12AM (1 hour ago)Hi , As per our conversation today, this is a quick reminder to forward over a copy of your merchant statement so we can complete your analysis. All the best this was a fake email from them and its all FAKE they never called me, just trying to get me send them private information. **** ******* there Senior Analyst is a very good ***** treats you like s*** and can't understand the word NO, !! try to say they have a 5 star ratting with the BBB when they only have a 4 star and should only have a F- rating they have the worst customer service in the world !!!please have them put me on a DO NOT CALL LIST !!!!!I'VE EVEN SENT RUDE EMAILS BACK TO **** ******* Senior Analyst AND HE RESPONDS TO ME, AND IS A TOTAL D*** @@@@ B B B @@@@ @@@ PLEASE HELP@@@I'M TIRED YOU DEALING WITH THIS A** ALL I CAN SAY IS IF ANYONE IS STUPID ENOUGH DO MOVE TO THIS COMPANY THEY WOULD BE STUPID, THEY BAIT YOU IN AND THEN PULL A SWITCHSekure Payment Experts
Date: 06/05/2025
Hello ******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience. We will review your file for immediate feedback. Rest assured weve added your number on our Do Not Calls list. If you would like to provide any further details that will aid in our investigation, please dont hesitate to reach us at ******************************************************************************Sekure Payment Experts
Date: 06/05/2025
Hello ******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you or your employees. It is always our intention to help merchants rather than cause any inconvenience. We will review your file for immediate feedback. Rest assured weve added your number on our Do Not Calls list. If you would like to provide any further details that will aid in our investigation, please dont hesitate to reach us at ******************************************************************************Review fromMaddi M
Date: 05/30/2025
1 starHad Sekure cold call my business, I asked them for an email with general information about the company and they were willing to send that to me. Up until this point I was willing and open to using their business, just wanted to look a little further into them before handing over information. ***, a Senior Analyst with the company got very aggressive when I was not willing to give the information to him that day over the phone. I commented on his aggressiveness and was hung up on. I would NOT consider using this company in the future based off this one interaction-- that once again, was a cold call, I was not in the market for their services. Poor way to recruit business.Sekure Payment Experts
Date: 06/06/2025
Hello Maddalyn, thank you for contacting us. Please know that what you have described is not typical and is not what we want for our merchants. We are very sorry for your experience. We would like to review all communications and take appropriate action, but we are unable to identify your file. Please email us at ***************************************************************************** with your business telephone number, email address, or business name, so that we can further investigate.Review fromTeri E
Date: 05/23/2025
5 starsThese folks are excellent to work with. They provided super customer service!! If you're looking to save money, call them today! I would highly recommend them!!Sekure Payment Experts
Date: 05/28/2025
Hi *****, thank you for your kind words about our team. We're very happy to hear your feedback!Review fromSsra R
Date: 05/19/2025
1 starI do not recomend it ;when. You cancel ,they charge you a lot .they say i have to pay $1500 at ******** beauty salonSekure Payment Experts
Date: 05/21/2025
Hi ****, thank you for bringing this to our attention. Please rest assured that as your broker, Sekure does not have access to your bank account and has not billed you. Any billing would have been from your card processor. After carefully reviewing your file, we see your processor billed you for unreturned equipment, not for closing your processing account. When you opted to cancel the account last year ********************** was able to negotiate your account closure with no fees. This was despite your signed merchant service agreement that outlined the closure fees and terms. A Payment Expert from our team will reach out to you to address this matter. If you would like to contact us directly in the meantime, please email us at ******************************************************************************Review fromLauryn S
Date: 04/16/2025
5 stars***** ***** was polite, professional and was a perfect example of excellent customer service and support. He went over and beyond to help me get started with my new merchant services team, policy, profile, and set up. I needed to update my contract immediately after signing again and be made sure that went smoothly. I highly recommend him to anyone.Sekure Payment Experts
Date: 04/17/2025
Hi, ***** is great to worh with and will have your back! Thank you for sharing your feedback.Sekure Payment Experts
Date: 04/17/2025
Hi, ***** is great to worh with and will have your back! Thank you for sharing your feedback.Review fromTony C
Date: 04/10/2025
5 starsSekure was the best option for my small business ***** is an experienced guy who helps me in all this process to accept payment card in my business highly recommend El buen amigoSekure Payment Experts
Date: 04/11/2025
Hi ****, ***** is amazing to work with, thank you for your feedback.
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