Reviews

Review Details

• Review fromMary Helen S

  Date: 01/30/2024

  1 star
  This company I will never recommend to any one. The rates can charged to the customer or to the client which is us. We chose to give the charge to the customer which is 4 % of the amount swiped. So I have not been able to use the card because customer feel it is too high. Therefore I cancelled the account but I was not aware that they never cancelled my account and used North ************* as the services as well as Payment Hub to collect the payments. I spoke to both companies and they say they cannot cancel the account that it has to be Sekure Merchant Services that can only do that. They have taken over $2,000.00 out of my bank account and to this day I am still trying to cancel the account. They will not answer the phone and I have chatted on their site to no avail. I will never use another merchant service again.I have seen several reviews on other sites and they are in the same situation as I have been. Today I called and filed with the State of ***** Attorney General and someone I spoke to had the same situation with another Merchant Services that is a business owner. The Attorney General needs to check into their company and audit them as well as look into other complaints. Some of these names look fictitious but that is my opinion only until the attorney general investigates this. If I cannot resolve this I will have to hire an attorney to handle this account.
  

  Sekure Payment Experts

  Date: 02/05/2024

  Hi ****, we appreciate your communication regarding your concerns. After careful examination, we see that the cancellation letter and cancellation instructions were shared promptly in **************************** the interest of customer service, we negotiated a $0 fee closure request, and the documentation you received indicated a $0 closure fee. Regrettably, the letter was not signed, and upon further review, it appears that despite the equipment owed, you opted not to sign the letter, resulting in the account remaining active. If you possess any records indicating the signed return of the letter during that time, we will be happy to review further. Our team will be in touch to delve into the timeline and offer additional assistance with your concerns.

• Review fromJudy R

  Date: 12/26/2023

  5 stars
  ***** was excellent in contacting me on a daily basis regarding updating the payment hub.I would recommend her .
  

  Sekure Payment Experts

  Date: 01/03/2024

  Hi ******************** is awesome to work with. Thank you for your feedback.

• Review fromDebbie S

  Date: 12/20/2023

  5 stars
  ***** was very curtsy and very helpful. We had a problem with another company and he informed us of the bottom line.,
  

  Sekure Payment Experts

  Date: 01/03/2024

  Hello ******, thank you for such a positive review. We are happy to hear that you were satisfied with our ability to resolve an issue quickly.

• Review fromMichael B

  Date: 12/15/2023

  5 stars
  They had prepared for my questions and they solved the issue to my complete satisfaction.
  

  Sekure Payment Experts

  Date: 01/03/2024

  Hello *******, thank you for such a positive review. We are happy to hear we were able to solve all issues

• Review fromNauj S

  Date: 12/13/2023

  1 star
  After reading ****************'s review from 11/30 i knew i had to say something. I had the same exact experience. I had never ever in my life felt so disrespected by a telephone agent. She (********) actually harassed me during the conversation by answering to my "i dont want to purchase anything, thank you", with "how do you know im selling you something", "if you knew i was selling you something, what am i selling? please explain?". In addition, the BLACKMAIL- "I will not be taking you off the call list"! for no reason. Also, it clear most of these positive reviews are fabricated.
  

  Sekure Payment Experts

  Date: 12/18/2023

  Hello ****, thank you for reaching out to us. Please be advised that all our reviews are posted by legitimate business owners like yourself, however, we would like to investigate this and get this resolved for you right away. Unfortunately, we were unable to locate any account based on the information provided. Would you be willing to send an email to ***************************************************************************** indicating the name or phone number of your business? We would like to review what happened and take the appropriate steps as soon as possible.

• Review fromNadim J

  Date: 12/12/2023

  5 stars
  Really great Merchant to work with. Especially ************************* (******) The level of care and responsiveness is unparalleled. Glad I chose them for my Merchant processing. Thank you ******* and thank you Sekure Team.
  

  Sekure Payment Experts

  Date: 12/13/2023

  Hi ************************** is awesome to work with. Thank you for your feedback.

• Review fromPhove H

  Date: 12/04/2023

  5 stars
  A big shout out to ***************************** @sekuremerchants.com for helping me set up our new Ingenico Desk **** terminal for **** Pizza Barn. I just love how she makes the effort to explain her point of view using less technical terms when speaking to me. I am a Filipino and not a tech savvy. She regularly follow up with me to ensure my terminal problem is solved. She shows a strong work ethic by consistently staying until all tasks are completed. Thank you so much, ********! You are the best! ??????
  

  Sekure Payment Experts

  Date: 12/13/2023

  Hello Phove, thanks so much for the shout out! We are happy to hear we made such a strong impression on you!

• Review fromDathene B

  Date: 12/02/2023

  5 stars
  ****** was/is totally AmazinG!! So grateful to her. I called in due to a complaint, and she turned it around to good information for me ****** took all the time I needed to speak with her she is a fantastic asset to your company, secure/pay anywhere I have access to her personal email, so to goes straight to her or anything needed with secure ************* perfect name because I do feel secure with ****** very nice to be able to have a one on one thank you so much ****** thank you secure??????
  

  Sekure Payment Experts

  Date: 12/04/2023

  Hi *********, ****** is great to work with and she will have your back! Thank you for sharing your feedback

• Review fromJessica F

  Date: 11/30/2023

  1 star
  This company reached out to our business unsolicited from a local area code number. This company is based in ** and Ventura and is using remote US workers. The sales person asked about who has the authority to answer information about our merchant services. In the process, the sales person denied that they were selling a product or service but that were taking information as a broker for merchant services. A broker is providing a service. This information was relayed after I requested that our number be taken off their list. Again the sales person ignored my request. It took an additional 3 times for me to request that they take us off their list. In the process, he would ignore my request and try to pivot the conversation into what he was really trying to sell. The sales person refused to give me business contact information to take us off the list after denying that he could not do it himself. He said I could look up the information online myself. He said he could not provide me a supervisor or customer service contact because he works remotely. As of now, we have not been removed from their list which implies they will attempt to contact again. Sometimes a sales pitch doesnt work but it doesnt mean you can refuse to remove someone from the list. This is unethical and perhaps to most unprofessional interaction I have had with a sales rep. I want to be in contact with this companys lead customer service team. This is unacceptable.
  

  Sekure Payment Experts

  Date: 12/04/2023

  Hello *******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you. Please rest assured that Sekure Payment Experts is a well-established company supporting tens of thousands of merchants in the US. It is always our intention to help merchants rather than cause any inconvenience. With that in mind, we would like to review all communications and take appropriate action. Unfortunately we are unable to identify your file. Please email us at ***************************************************************************** with your details so that we can further investigate, take immediate action, and add you to our Do Not Call list.

• Review fromRuben K

  Date: 11/20/2023

  5 stars
  Ia a customer for a while, ********************* is my person on charge always pending of my issues. Im very happy to work whit you help me to grow up my business.Big thank you !!Hey ppl ******* habla espaol es de gran ayuda para que mi negocio siga creciendo. GRACIAS ******.
  

  Sekure Payment Experts

  Date: 11/27/2023

  Hello ******, thank you for such a positive review. We are happy to hear that you were satisfied with our ability to resolve an issue quickly.