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Customer Review Ratings
Average of 157 Customer Reviews
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Review fromLITA B
Date: 04/04/2024
5 stars************************* (******) was awesome to work with through this transition of credit card merchants. He answered all my questions and if he didn't know the answer, he found it out. We had some concerns about the fees we had agreed on and he went above and beyond to make sure we were completely satisfied before moving any further. He made this whole process super easy, from getting the equipment set up to making sure our employees were well trained. Thank you ******* for all you did!
Sekure Payment Experts
Date: 04/05/2024
Hi ****, ******* is awesome to work with. Thank you for your feedback.Review fromMegan B
Date: 04/04/2024
1 starDon't do business with them. It'll save you a headache and hours of wasted time on the phone. I've been trying to cancel for the last month and a half still no help.Sekure Payment Experts
Date: 04/05/2024
Hello ***** thank you for bringing this to our attention. We apologize for your experience. We see a member of our team has already reached out to you to further review your concerns and provide a resolution which you accepted. If you have any further questions, please dont hesitate to contact us directly at *****************************************************************************Review fromHarmony Water A
Date: 03/27/2024
5 stars******* w/ Sekure Payment Experts has been the absolute best, timely, and most consistent help during our transition from retiring our company's long-time account manager and instating our new manager, myself. The process was a little bumpy, but ******* sure helped make the rough places smooth. We're not in the clear with everything yet, but I have no doubt that if I need Sekure Payment Experts, I am proud that ******* is my go-to and she's always on top of making sure I know where to go when she's not going to be available.Sekure Payment Experts
Date: 04/05/2024
Hello, Thanks so much for the shout out! ******* is one of the best. We are happy to hear she has made such a strong impression on you!Review fromCarmenza V
Date: 03/04/2024
5 starsSoy ***************************** y mi empresa es CV Estethicien y estoy muy agradecida con ************************** porque su desempeo es impecable a la hora de ayudarme con todas mis dudas siempre est dispuesto a que yo pueda obtener la respuesta correcta y lo que mejor me conviene para mi negocio muy contenta de obtener los equipos y poder trabajar de la mano de ustedes para que mi negocio tenga mejores beneficios muchas gracias y ******************* sigue adelante eres una persona muy preparada para tratar con nosotros y nuestras dudas graciasSekure Payment Experts
Date: 03/05/2024
Muchas gracias por su buen comentario! Estamos muy contentos de escuchar su nivel de satisfacciReview fromPreston Y
Date: 02/27/2024
5 starsWorking with ********, our payment expert, was an exceptional experience. Her professionalism and expertise were invaluable in assisting me with my credit card processing requirements, resulting in finding an effective solution.Sekure Payment Experts
Date: 03/01/2024
We're thrilled to hear about how ******** was able to help you. Thank you for your review,Review fromAnnie J
Date: 02/26/2024
5 stars*********************************, of Sekure Payment Experts, helped our company, ******************** **** when we ran into some difficulties with getting a payment approved and deposited into our bank. She was there every step of the way, contacting us daily to make sure that we knew the issue was being taken care of, which is was very expeditiously. She also helped us change our email address in their system so that we were able to easily access it again.Sekure has done very well with our company the past couple of months and we are very pleased with them. Hopefully they will hang onto ****** as she has been wonderful for us.Sekure Payment Experts
Date: 03/01/2024
****************, Thanks so much for the shout out! ****** is one of the best. We are happy to hear she has made such a strong impression on you!Review fromIrina H
Date: 02/14/2024
5 starsSekure has been an incredible find for us with the lower rates and exceptional customer service. The rates for the ****************** month of service came through as promised. The representative (*****) has been patient, knowledgeable and proactive, working on our issues as if he is our employee and not a third party.Sekure Payment Experts
Date: 02/23/2024
Hello *****, thank you for the time to share your feedback. We value your loyalty.Review fromJody W
Date: 02/07/2024
5 starsLove the low rates, love the referral bonuses, and the customer service is WAY above and beyond any I have experienced in 25 years with many different processors. ***** is there for me for any question, but everyone I have interacted with has provided great service too.Sekure Payment Experts
Date: 02/08/2024
Hello ****, thank you for such a positive review. We are happy to hear Q!uinn was able to solve all issuesReview fromMarisa S
Date: 02/02/2024
1 starHorrible experience! We were lied to about the fees. They told us there were no fees for ** only for the customer when processing a **********************. After being hesitant and asking the agent many times that if there would be any fees for us and she said no, we decided to give them a try. Worst decision ever! Months later here we are with over $800 worth of fees that they have charged over the past 9 months. When we tried calling the agent that signed us up to this, she hung up on us after we asked about the fees. I was able to speak to a supervisor and the only thing they could do was to refund me $169 after going back and forth for almost an hour. We are a small business trying to make ends meet and this company just took our hard earned money like nothing.Sekure Payment Experts
Date: 02/05/2024
Hi ******, we appreciate your communication regarding your concerns. After careful examination, we are seeing that the Dual Pricing program was correctly setup on your account. The fees that you were assessed were due to monthly fees for inactivity. In 2023 upon your request to cancel, the cancellation letter and cancellation instructions were shared promptly. In the interest of customer service, we negotiated a $0 fee closure request, and the documentation you received indicated a $0 closure fee. Regrettably, the letter was not signed, and upon further review, it appears that despite the equipment owed, you opted not to sign the letter, resulting in the account remaining active with no processing activity. If you possess any records indicating the signed return of the letter during that time, we will be happy to review further. Our team will be in touch to delve into the timeline and offer additional assistance with your concerns.Review fromMary Helen S
Date: 01/30/2024
1 starThis company I will never recommend to any one. The rates can charged to the customer or to the client which is us. We chose to give the charge to the customer which is 4 % of the amount swiped. So I have not been able to use the card because customer feel it is too high. Therefore I cancelled the account but I was not aware that they never cancelled my account and used North ************* as the services as well as Payment Hub to collect the payments. I spoke to both companies and they say they cannot cancel the account that it has to be Sekure Merchant Services that can only do that. They have taken over $2,000.00 out of my bank account and to this day I am still trying to cancel the account. They will not answer the phone and I have chatted on their site to no avail. I will never use another merchant service again.I have seen several reviews on other sites and they are in the same situation as I have been. Today I called and filed with the State of ***** Attorney General and someone I spoke to had the same situation with another Merchant Services that is a business owner. The Attorney General needs to check into their company and audit them as well as look into other complaints. Some of these names look fictitious but that is my opinion only until the attorney general investigates this. If I cannot resolve this I will have to hire an attorney to handle this account.Sekure Payment Experts
Date: 02/05/2024
Hi ****, we appreciate your communication regarding your concerns. After careful examination, we see that the cancellation letter and cancellation instructions were shared promptly in **************************** the interest of customer service, we negotiated a $0 fee closure request, and the documentation you received indicated a $0 closure fee. Regrettably, the letter was not signed, and upon further review, it appears that despite the equipment owed, you opted not to sign the letter, resulting in the account remaining active. If you possess any records indicating the signed return of the letter during that time, we will be happy to review further. Our team will be in touch to delve into the timeline and offer additional assistance with your concerns.
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