Reviews
Customer Review Ratings
Average of 157 Customer Reviews
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Review fromLaurel W
Date: 04/20/2023
5 stars****** was very helpful today! We have been customers for a few years now and anytime I've had an issue (which is very few) I just call and they are able to help and fix whatever was the issue. Everyone I have spoken with there are very friendly and always helpful, glad this company has great customer service people.Review fromKatie S
Date: 04/05/2023
5 starsOur company has been using Sekure for the last two years with ***************************. She has been amazing to work with and has always been available to answer any questions that we have. She has gone above and beyond to make sure that our account stays at the same pricing and that if we do have any issues we don't have to wait in any of those long customer service lines on the phone to get a resolution. She's always gotten back to me in less than 24hrs and is the definition of amazing customer service.Review fromYolanda P
Date: 03/31/2023
5 starsLiita at Sekure Merchants did a wonderful job answering all of mu questions and negotiating a merchant rate both reasonable and affordable. Thank you, *****, for solving our problem.Review fromOlga D
Date: 03/30/2023
2 starsTheir Major problem is no transparency. They switch to Palmas without a prompt or authorization. Charges go up and by the time you fought up with it they would make adjustment only for a month back. It happened to me twice in the course of a year. Both time I undergone a battle to get charges reversed. Second problem they would not release you from a contract that by magic will become 5 years!
Sekure Payment Experts
Date: 04/14/2023
Hello ****, thank you for reaching out to us. We are very sorry to hear that you were unhappy with your experience. We can confirm that we do not deal with any card processors whatsoever that have five-year agreements, and were able to confirm that there was no five-year agreement in place on your card processing account. From reviewing the file, we see that in 2022 you had worked with a Payment Expert regarding a concern with billing on your merchant account. Once the issue was brought to our attention, it was Sekures pleasure to work with you in the interest of customer service to settle on a mutually agreed upon credit amount covering a period spanning several months. A few months after that when account closure was requested, Sekure ensured that your merchant account was closed without any fees. If you would like to discuss any further concerns, please email us at ***************************************************************************** and we would be happy to assist you promptly.Review fromAimee D
Date: 03/23/2023
1 starA representative from Sekure has been repeatedly calling our business and harassing us after we have clearly refused their offered services on multiple occasions. This representative is extremely rude, insolent and condescending. She tries to gather private contact information from our employees and does not take no for an answer. This is no way to do business, it's unprofessional, inappropriate and disturbing.I would stay away from Sekure at all costs.Sekure Payment Experts
Date: 04/03/2023
Hello, thank you for alerting us to this. Please know that Sekure does not stand for treating merchants this way. Our intent is always to help merchants, so we sincerely apologize for any inconvenience to you. We have been looking into this matter and are taking the appropriate steps to ensure this is addressed. We have also added the telephone number you provided to our Do Not Call list. If there are any additional contacts you wish to add, please email us at ***************************************************************************** so we can ensure that happens.Review fromChris B
Date: 03/23/2023
5 stars***** was AMAZING! 10/10 recommend!! We appreciate you here at Browns Pro Movers!Review fromJared P
Date: 03/21/2023
5 starsVery good customer service, *************************** is my point of contact, hes very professional and knowledgeable. Had very good experience so far.Review fromJessica A
Date: 03/21/2023
1 starThis company called us stating they spoke with someone already in our office which was not true. I advised them that we are not interested in their services and they still referred me to someone else asking for us to send them a statement of our current processing fees. we do not want them to start calling us repeatedly taking time away from our work load and clients.Sekure Payment Experts
Date: 03/23/2023
Hello *******, we apologize for your experience. Thank you for bringing this to our attention. We understand that your time is valuable and will ensure that you are added to our Do Not Call list. If there is anything else we may assist you with, please email us at ***************************************************************************** so that we can address any questions or concerns.Review fromRyan B
Date: 03/14/2023
1 starThis company is full of lies. first off the company may be legally based in ** but they are not. their offices are in ******** ******. they have extremely shady sales tactics and sales reps will just say anything to get you to join. they do not disclose fees.if you do get cold called from Sekure and are not interested in their services, they will NOT put you on the *** even if they say they will. my friend who use to work at sekure said management would tell him not put put numbers on *** for everyone that asked.my uncle in ****** has told me Sekure call extremely often and harass staff at his business even though they have asked to be placed on their *** list and that they would never be interested in the service. he still however gets called so i had to register him myself on ****** *** list.Sekure Payment Experts
Date: 03/22/2023
Hello ****, thank you for flagging this for our attention. It is very important to us that merchants are in a position to make informed decisions, and we are happy to provide information verbally and in writing. Please rest assured that Sekure takes our Do Not Call list very seriously and complies with any requests as long as they are submitted to our attention with full details of which numbers to add. We would like to confirm that your contact and your uncles contacts have been added. Unfortunately, we were not able to connect the information you have provided here with any file. Please email ***************************************************************************** with the business names and contact information and we will ensure this is completed.Review frommohammed r
Date: 03/09/2023
5 starssekure merchant was amazing service and ******* was very helpful thanks *******
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