Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am working with National Debt Relief. They said I would not be charged extra for the program I signed up for. They have received $8,239 from me since I signed up. They have paid my creditors roughly $1700 and paid themselves the rest. They say I have a $0 account balance and now owe $800 for a new offer. This was never explained, and now I have to reject the offer. My credit is gone, and now they are telling me I need to pay more, only six months in.

  

  Business Response

  Date: 05/19/2025

  Hello,

   

  Thank you for taking the time to share your feedback. Our client success team would like to speak with you about your concerns but have been unable to reach you.  

  Please give us a call back at ************ so we can ensure all of your questions are addressed. We look forward to assisting you.

   

  Sincerely,

  National Debt Relief

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I made account to help with my debt but I start to have problems with making the deposits because life just throw me a curve ball and I just could not afford anymore. So, I canceled the program and I am told I owe all these other fees that no one told me about and no everyone I talk to is being unprofessional and very rude.

  

  Business Response

  Date: 05/09/2025

  Hello,

  Thank you for sharing your feedback and taking the time to speak with us about your concerns.  We appreciate the opportunity.

  Sincerely,

  National Debt Relief

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd I received a call from National Debt Relief about my account. I told them because of my situation I can not make a payment anytime soon. So the person on the phone said she will put my account on pause for 60 days which means no automatic payments too. Not even a month later they took money out of my account 348 dollars. I reached back out to them to see if they can cancel it and they denied to cancel it. I'm currently trying to get the full 348 back but because of all the fees I'm only looking at 171 back which makes absolutely no sense especially after I was told money would not be withdrawn from my account until 60 days has pass. No im behind on my car payment due to their faulty system, and behind on my phone bill. Does this not sound illegal?

  

  Business Response

  Date: 05/19/2025

  Hello,

  Thank you for taking the time to share your experience. We appreciate your feedback and are grateful for the opportunity to speak with you about it.  If you have any further questions, you may reach us directly at ************.

  Sincerely,

  National Debt Relief

  Customer Answer

  Date: 05/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I called you guys before and still couldn't get my money back

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  

  Business Response

  Date: 06/11/2025

  Hello,

  We are sorry to hear you remain unsatisfied.  We see that you have withdrawn a total of $2,211.60 from your dedicated savings account since late 2024 so we have not yet been able to secure a settlement for your enrolled account due to lack of available funds.  Please give us a call at ************ so we can discuss your account further.

  Sincerely,

  National Debt Relief

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the National Debt Relief Program to manage my debt. In the short time that I was enrolled in the program, I had little contact with my creditors. *** only managed to acquire settlements on two of my past-due accounts. I decided to cancel my enrollment with their program and enroll in another debt relief program. At the time of the cancellation, I had a little over $300 in the savings account used to pay off my debt. Even though there was over $300 in my savings account, I only received an ACH deposit of *****. The rest of the money has gone to "settlement fees." I want the BBB to be aware of this, as I feel this constitutes fraud on the part of National Debt Relief.

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:

  National Debt Relief has issued a refund.
  
  The response made by the business in reference to complaint ID ********, and this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I m getting email every day from this company and the SUBSCRIBE option takes you to another marketing page.

  

  Business Response

  Date: 05/02/2025

  Hello,

  We apologize for any inconvenience experienced by receiving our promotional emails.  Your provided contact information has been submitted to be opted out of future contact. Please let us know if there is another contact method that needs to also be opted out.

  Sincerely,

  National Debt Relief

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Friday May 2, 2025 I received 3 emails with unwanted promotion from ********************* see attached. Im hoping that is the last time I would hear from them. 

  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  

  Business Response

  Date: 05/21/2025

  Hi *******,

  Thank you for sending these screenshots. The attached email screenshots show that the sender is not in fact National Debt Relief and if you scroll to the bottom of each email screenshot you sent, you can see a second unsubscribe button for each, next to what is indicated as a different company than National Debt Relief. Additionally, the part of the email next to the button posed as a National Debt Relief unsubscribe button indicates that version of email is from 2023.

  We urge you to visit ******************************************************************; and either block or mark those emails as spam.

   

  Please do not hesitate to give us a call directly if you have any further questions.

  Sincerely,

  National Debt Relief

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22 I was told that if I deposited $1722 and change, that my program would be paid in full and finalized by 4/30/25. I authorized $1725.00 to be sure this would be done and closed. Well it is 4/30/25 and they are now asking for more money. Not one of my accounts are pending creditor approvals, or showing a pending settelment. WHY?? Because they are scammers.This company has erronous fees, upon fees and doesn't listen to the customer. I wanted credit cards paid off in full and they are making payments instead. I didn't authorize payments to *****, yet they are entering me into an agreement... They are scam artisits!

  

  Business Response

  Date: 05/09/2025

  Hi *****,

  Thank you for reaching out about your account concerns.  We appreciate you taking the time to speak with our client success team and allowing them to assist you.

  Please do not hesitate to reach out with any further questions or for updates.

  Sincerely,

  National Debt Relief

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained ********************, **** for debt settlement services, trusting them to help me recover from financial hardship as a single mother. Over my engagement, I contributed more than $15,000 into the firm's "dedicated savings account" making significant personal sacrifices, including working seven days a week, to comply with their program.Despite my good faith efforts, Gitmeid prioritized collecting its own "contingency fees" over ensuring my creditor settlements were maintained. They rushed to settle my largest debt (**** **** within two months with virtually no savings accumulated maximizing their legal fees while jeopardizing my financial stability. This approach contradicted their verbal assurances that settlements would not occur until I had saved 25% of each debt's balance.Throughout the program, I raised repeated written concerns (on 6/16/23, 7/17/23, 11/15/23, 4/27/24, 7/3/24, and 1/11/25) about fee withdrawals depleting my savings and risking defaults. Gitmeid did nothing meaningful to address these concerns. They blamed minor payment interruptions despite my overwhelming contributions instead of acknowledging that their own predatory and unethical fee-first practices caused my settlements to collapse.Ultimately, I paid Gitmeid almost as much as I paid toward my creditors, was left with failed settlements, renewed creditor collections, worsened credit, and significant emotional distress.

  

  Business Response

  Date: 05/16/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this to our attention. After reviewing, we referred *** ******* matter to the proper entity, which has since been in contact with her to resolve the issue.  We thank you for the opportunity to respond.
  
  Sincerely,
  National Debt Relief

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Debt Relief are crooks. They have taken hundreds of dollars worth of deposits and have not been paying my creditors. I am wanting to cancel and they are telling me that I owe over $900 to them for their fees. They barely paid my creditors over $100 and I have been in the program for over a year. I have called and spoke to representatives that continued to throw our changing figures that made no sense whatsoever. I am an accountant so the transactions should be easily explained. I asked why none of the payments made to creditors or any information for that matter referencing paying down my debt was available on the portal. I was told that I would receive a breakdown which I have yet to receive. This is an awful company and I feel as if I have been robbed! They hound you to get you to sign up and put on the impression that they are there to help but they rob you blind.

  

  Business Response

  Date: 05/07/2025

  Hello,

  Thank you for taking the time to speak with our team about your concerns.  We are happy to have been able to assist you. 

  Please don't hesitate to reach back out with any further questions at ************.

  Sincerely,

  National Debt Relief

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They pursued me to use their business to relieve me of my debt. They assured me that they could do this at a rate of $ 434 a month. They were able to resolve 3 of my debts for a menial amount, but the remaining debt has been written off. They said I could cancel the other r service at any time. When. I canceled the service yesterday, they immediately made a debit on my bank account. They said I owe them $1300 for their services so far. I will not pay that and I have put a stop payment on my account. I want them to seice and desist.

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never owned a credit card in my life and owe nothing to anyone. They have sent me for 2-3 years their mailings. I don&#**;t owe anyone any money. I have asked them to quit calling me and to leave me alone. I called them and they said it will stop but they continue to contact me. I would like for them to leave me alone.

  

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for reaching out to share your feedback. We apologize for any inconvenience experienced.  Your information has been sent to be opted out of any future communications---please allow ***** hours for the update to sync.

  Thank you for your understanding.

  Sincerely,

  National Debt Relief

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  ******** complaint number still receiving correspondence from national debt relief

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* *****
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 05/17/2025

  Hello,

  We apologize for the inconvenience you are experiencing by receiving unwanted promotional materials.  This has been re-escalated for your information to be opted out of future communications.

  Regards,

  National Debt Relief