Business ProfileforAnn Taylor

My wife received an Ann Taylor gift card for Christmas. She signed up for an Ann Taylor credit account when she used her gift card and earned extra percentage off her purchase. Paying their credit account is a disaster, I will spare you my story as it is lengthy, but please do yourself a solid and avoid at all costs. Don't do that. Its a trap, they rope you in and it is near impossible to escape. All the while their policies are written to completely benefit Ann Taylor Credit while draining your hard-earned money. **************** is exists for sure, but they are about as helpful as an electric vehicle with no battery power. Ann Taylor Credit is exactly why more oversite and regulation is needed for the credit card industry. Their mistake is costing me an extra $74 this month. **************** acknowledged it was a weird scenario but was unwilling to go to bat for me. Managements response was we'll review the recording of your conversation and recommend him for "coaching" for the future. Sure, but that doesn't solve my problem. I tell the supervisor I want the account canceled, he rambled on about some nonsense that was not helpful, at which point i asked where we stood with cancelling the account. He asks, you still want to do that? What if I offer you $15 against your current statement to keep the account? Right, you can do that but you can't give all my money back, fix my account. Save yourself the head ache and hassle. Protect yourself, do not sign on with this group.

We were sorry to learn of your disappointing experience. Please be advised that the Ann Taylor Card and LOFT Card are owned and operated by Comenity Bank/Bread Financial. They also operate all Cardmember services. As such we are not able to assist with credit card related concerns. We would recommend resubmitting your concern directly to Comenity Bank/Bread Financial for further account related assistance. Thank you.