Customer ReviewsforAnn Taylor

My wife received an Ann Taylor gift card for Christmas. She signed up for an Ann Taylor credit account when she used her gift card and earned extra percentage off her purchase. Paying their credit account is a disaster, I will spare you my story as it is lengthy, but please do yourself a solid and avoid at all costs. Don't do that. Its a trap, they rope you in and it is near impossible to escape. All the while their policies are written to completely benefit Ann Taylor Credit while draining your hard-earned money. **************** is exists for sure, but they are about as helpful as an electric vehicle with no battery power. Ann Taylor Credit is exactly why more oversite and regulation is needed for the credit card industry. Their mistake is costing me an extra $74 this month. **************** acknowledged it was a weird scenario but was unwilling to go to bat for me. Managements response was we'll review the recording of your conversation and recommend him for "coaching" for the future. Sure, but that doesn't solve my problem. I tell the supervisor I want the account canceled, he rambled on about some nonsense that was not helpful, at which point i asked where we stood with cancelling the account. He asks, you still want to do that? What if I offer you $15 against your current statement to keep the account? Right, you can do that but you can't give all my money back, fix my account. Save yourself the head ache and hassle. Protect yourself, do not sign on with this group.

We were sorry to learn of your disappointing experience. Please be advised that the Ann Taylor Card and LOFT Card are owned and operated by Comenity Bank/Bread Financial. They also operate all Cardmember services. As such we are not able to assist with credit card related concerns. We would recommend resubmitting your concern directly to Comenity Bank/Bread Financial for further account related assistance. Thank you.

I am a black woman in my 30s and work a corporate career that requires professional attire. I needed some slacks for a trip and just wanted to look around and pick something up in my size without a fuss. As soon as I walked in, the employee zoomed over to me and loudly proceeded to demand to know why I was there and what she could help me with. I told her I was fine and would let her know if I needed help. She REFUSED to take no for an answer and got aggressive and rude. She kept repeating herself and even demanded my name and acted like she couldn't understand why I didn't want her escorting me through the store even though other shoppers who were white didn't have her breathing down their necks.This was one of the most awful experiences I've had shopping in years. I informed her she was the reason I was leaving. She seemed pleased with herself when I told her that her aggression was scaring off a customer. She seemed happy that she got me to leave!This type of racism has no place here and speaks to failures in management all the way up to corporate. I will never shop at Loft in my town or online or anywhere else again because it is clearly not for people who look like me. The employees have made it clear that my money isn't the same color as a white woman's and I don't belong in your store or your clothes.

We are so sorry to hear of your disappointing store experience. While we want our associates to offer attentive and personalized service within our stores; we'd never want our associates to create an unwelcoming or hostile environment. We'd be happy to address your concern further, but unfortunately the store location information was not included. We will reach out to you via email inquiring about your visit; and any additional details/insight you can provide would be appreciated. Thank you.

Ann Taylor should not even bother trying to market in ******. Sale prices are only applicable in ******* and they charge shipping in ******. I put 4 items in my cart because I got a promotional email about a 40% discount salewell, not in ******. I checked the ** website2 items were $52.15 USD (that is $68.85 Cdn), but on the ******** website those same items were $103.28 Cdn; another item was $53.70 USD (that is $70.89 Cdn), but ** the ******** site that item was $124.08; another item was $89.40 USD (that is $118.02 Cdn), but ** the ******** site that item was $206.56. I have an address that I can mail to in *******, but customer service will not process a ******** credit card. It is no surprise that this company has suffered bankruptcy issues; their marketing department must be totally inept, in my opinion. I would not even visit one of their stores in the US now!

Thanks *********, for sharing the feedback. We are sorry for your disappointment in reference to the recently featured online promotion. Currently our international and domestic site do run different sales and promotions. We are unable to use ******** credit cards on our domestic site as it is not a United ************ We will make sure your concerns are shared. Thanks for reaching out.

I ordered something and a few minutes later realized it wouldnt get here in time and they refuse to cancel my order before the order is even processed. Terrible customer service. Do not shop here ! I loved the loft used to recommend to all my friends and family we will never shop here again.

We are sorry for the disappointment ******. Once an order is submitted, there is a short period of time where it can be canceled. Unfortunately, it was not possible to successfully cancel your order and we are truly sorry. Your feedback will be shared.

I used PayPal to pay for an order recently. After I authorized the payment, the website glitched and I couldn't place the order. This happened several times and I moved to my computer in case it was a mobile issue. It was not. It occurred several more times and I was finally able to send my order through. Well to my surprise, all those authorizations went through- 14 of them!!!!! I have been trying for 5 days now to get them to release the authorization holds. My order has already shipped, PayPal took them off on their side, but Loft WILL NOT remove them on their side. First I get, this can take 10 business days... Well it overdrafted my account so I had no money and was -$400 over... I mean 14 pending transactions will do that!!!! They keep saying my bank has to do it when I talk to a customer service representative then they switch their tone and say they have forwarded my complaint to another department and management has to do this and can release the holds. I have received ZERO contact from "management". So now, days later- the only hold up is Loft, who will not help me!!!! I'm sorry but to lie and say you cannot remove authorization holds, when that IS THE *** of the merchant is absolutely ridiculous. I have been a customer for over 20 years- to be treated like this with no care for any customer, let alone a loyal one... I'm super disappointed and will blast my story everywhere I can. So now bc of a glitch on THEIR WEBSITE... I have no money and no help from them. Thanks for nothing!

We're so sorry for the frustration overall. Please be advised we did receive notification of this client's concern regarding the multiple authorization holds generated by their repeated order attempts. When reviewing their contact history, it appears we had 2 email addresses on file for this client and 1 was having emails bounced back to us, which may have prevented the client from receiving correspondence. A final email was sent to the client on 9/14 to the updated email advising that unfortunately we do not have a process to expedite the removal of authorization holds. We were able to verify thru PayPal though only a single authorization and charge was showing for the order, and sent the client documentation reflecting that. Outside those steps all authorization holds are typically dropped by a clients bank within 1-5 business days; however these posting times are controlled by the client bank. Clients can elect to dispute any duplicate authorizations with their bank to try to expedite removal as well. Thank you.

After all what is happened with me today, I realised that this store is not safe place to shop, and the staff simply needs the drug checks. Before todays terrifying scene of humiliation, I was noticing too annoying questions about my originality. But I never thought that I will be involved in the assault like it was in the most famous scene Pretty woman with character of *************************. But with me today it was more even embarrassing and, I agree, that I am forgetting forever this cheep discount store with their incredible level of stupidness!! ??

Hi! Your concerns were received in our corporate office and we are working with our internal teams to further review. We will make sure to follow up with you.Best,Corporate Customer *****************************/**********************

I’ve been waiting more than 7 days for a refund from returned product and when calling to inquire, I experienced the rudest customer service associate, Brianna. Shame on Ann Taylor for taking so long to issue a refund and the type of behavior with an associate. Won’t shop your brand in the future.

BBB: RE: ID#****** We are sorry to hear of any disappointment with a recent Online order/return experience. The concerns regarding the agent will be shared for internal review. It appears that a credit was processed on 7/11/23 for the full amount of the purchase to ******.Ann Taylor/LOFT

This is related to my online shopping experience. Ann Taylor mailed a coupon which was invalid. Their customer service had me wait for the longest time in any chat and still could not resolve it. The cloths are always overpriced anyway. Thumbs down AT!!

We are unable to verify the offer this client is referencing is invalid or if this client was using the offer in the manner it was intended (I.e, threshold, items, etc.). After reviewing the chat, the agent offered to have this client place the order and adjust it for the 20% discount as a courtesy. Therefore, it is unclear how the client is stating there wasnt an attempt to resolve the issue.

I placed an order that sat in “processing” status for 3 weeks. I inquired on 7 different occasions about the order. Not one person was willing to provide any assistance at all. Investigation forms were submitted and I was promised on numerous occasions that someone would reach out to me. No one did. After 3 weeks of waiting and lots of empty promises I attempted to cancel the order only to be told that a cancellation must be done within one hour of the order. I then was told there was no supervisor on call to help. DO NOT place an online order. This was the worst shopping experience and customer service I have ever encountered.

Dear ******,We are sorry for any delay in receiving a response and resolution to your recent order concern. We will make sure to follow up internally. As of now, we have successfully canceled the order # ************so you will not see a charge and the authorization hold should release shortly from the credit card used for the purchase. As an extension of our apologies, we have also extended a $25 Electronic Gift Certificate to your email address that you may use towards a future Online order either with LOFT.com or AnnTaylor.com. We hope you will give us another opportunity in the near future.Best,Corporate Client Contact Ann Taylor/LOFT