Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using their service in December of 2024. The points system had shown I had a balance of $68.34 to redeem for my data. They recently updated their app without warning making it impossible to withdraw funds until after the update. After the update, they changed the points system making my balance of ****** points go from being worth $68.34 to $6.83.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Caden regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Caden in mid-2024, and made two successful redemptions of $40 each (once on August 3 2024, and once on December 19 2024, each of these redemptions used ****** points). ****** points was equal to $40. In May of 2025, the app went down for a few months, there was no communication and Caden's social media accounts restricted comments/interaction. They went (and still are) radio silent. Around last month the app came back up, but all of a sudden you could not add or remove banking accounts, and worst of all, the point value was reduced by a 1/100th (****** points now equals $4). Now I can't even redeem the $6 (originally supposed to be $65) because the app will not let me redeem my points unless I fix all the "connection issues" (referring to my connected accounts), but the app will also not let me edit or remove my spending accounts because they are now "unavailable" within the app - effectively preventing me from doing anything at all within the app. There is still absolutely zero communication from anyone related to this business. This is a completely terrible look and an even worse act for them.

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used the Caden app, which rewards users with cash for sharing access to their personal data (i.e. phone location, store visits, online shopping receipts/amounts, etc.). Originally, the app would allow point redemption at a rate of 1,000/$1. I have redeemed my earned points on 3 occasions:- 10/23/2023: ****** points for $40.- 06/03/2024: ****** points for $80.- 11/20/2024: ******* points for $100.The Caden app underwent maintenance for months, preventing access to my account or ability to redeem earned points. During this time, all customer support has been inaccessible/unresponsive. There was no communication (email, push notification or otherwise) as to why those services and features were unavailable.Once the app received an update, allowing access to the account and redemption options, the redemption rate was changed from 10% of points (1,000=$1) to merely 1% of points (1,000-$0.10).The app continues to collect/share my data from many sources every day, currently earning ~320 points/day (it had been as high as 490/day, but I have since stopped reconnecting data sources).I now have ******* points available for redemption, which should be worth $108.40, but is reflected as only $10.87. Even if I attempt to cash out at the now much lower rate, it still fails to allow point redemption at ******* thing to note, that others have mentioned as well, is that the historical data within the app was also modified to make it appear previous redemptions were also done at that lower rate, which is a lie. This can be proven by account statements showing otherwise.I still have not received any response from my attempts to contact the company through direct means. The ******* support system now sends an automated email stating:"** *********** ******* ** ********* ************ **** ******* *** ** *** ****** *** ********* ** **** **** ** ** ** *****************"I believe what they have done/are doing is deceptive and unfair treatment of their users.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Caden since November 2023. This app uses your data to help you earn money I have previously cashed out for $55.82 (****** points). Now it is saying that I only cashed out for $5.58 to make it look like its always been like this. Ive waited for months to speak to someone but they have not replied and say their support system is down. They are scamming my data including my location my DoorDash account my **** account my target account my ******* account my amazon account and my ******* account and I want to have compensation for how much they have violated my data privacy and used my time and personal information to benefit only themselves and then lie about it. Caden needs to be shut down.

• Initial Complaint

  Date:07/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Caden app for months if not a couple years and it wasnt until the last couple of months that the company turned scammy. Theyve changed TOS without notifying anyone, points are drastically reduced in redemption value, but the real scammy part is that I and others cant withdraw money we were going to redeem once the app shut down to update for a couple of months. The other sketchy as h*** thing is that my previous redemption transactions are retroactively listed as values around $4 when they were $40 at the time. I think theyre stealing data and logins instead of paying you for it like you sign up for. You cant redeem points and withdraw money until your data connections are all functioning, but it wont let me fix them or remove them, and Im far from alone in having the app intentionally unusable for users.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 6, 2025 the Caden app shut down for maintenance work. So I thought ok that happens but I was on there because I wanted to cash out the money had accrued for the exchange of data Caden is getting from me. Well more than 4 weeks went by before the Caden app suddenly came back online. Well to all of the users dismay Caden changed the redemption amounts which is highly suspicious without any warning whatsoever! It used to be for every ***** Caden points you accrued you would receive $1.00 in exchange. Well in between the time that the Caden app went offline without warning Caden changed the redemption rate from what I previously stated to every ****** Caden points you accrued you receive $1.00!!! This is truly a terrible thing to do to people without warning and especially since the amount of data they are taking off of its users is not worth it now! I want to warn others that Caden really has done something terrible to people and I would go so far as to say this was not above board at all!!! And not only that but when you go back to check your redemptions from the last year they purposely changed the redemption rates to seem like its always been the new rate. But if need be I have my bank statements that show those previous redemption rates are incorrect.

  Customer Answer

  Date: 08/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Caden regarding complaint ID ********.
  

  The documents I provided are from before Caden changed their terms of what the exchange rate was and never told anyone about it until after people already put in their points to exchange and they will not acknowledge it.  To me thi is the definition of a scam. I had ****** points which would have been $70.00 USD and the day I went to exchange my points I was not able too then the app went down.  When the Caden app came back up they said that my ****** points are now worth $7.00.  Caden is not being honest and are not taking this situation seriously.  Ive messaged them multiple times through email and get no response.
  Sincerely,
  
  ******* *******

  
  

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has an IoS app that connects your data in exchange for compensation using a point system. It was $1 per point and allowed you to cash out to your bank once you reached $40 or ****** points. In June 2025 the app suddenly went offline and only had a message that they were planning big things and to check back soon. A lot of people had points they didnt cash out yet and had no way to disconnect their data or do anything with their accounts because the company wouldnt allow anyone to sign in. It said its support ticket system was down as well. Then the first week of July it came back online but reduced everyones point balance by changing the points system to equal 1 point is .10 cents. So for example I had 50k points, which I decided to wait to cash out on and without warning didnt know the company would shut down the app, which was then converted to $5 instead of what it was before $50 when the app came back online. And this is all with the agreement using data that I had given them under that agreement that it was one dollar per point exchange sofor them to then convert the value of what they said they were going to pay without letting you disconnect any of your data, I dont what they were doing with my data while it was off-line because I wasnt able to login to then tell me oh now its actually you can only cash out five dollars and instead 50. Their agreement states We will also update the Last Updated date at the top of the Terms. In the event that a change to the Terms materially modifies Users rights or obligations Caden will make commercially reasonable efforts to notify User of the change, including via email or presentation of a pop-up window or other notification to User through the Mobile App. They did not do this at all. After the app came back online I tried to create three support tickets which were automatically resolved and for each I received an email stating that support was not available at this time.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to allow this app to mine my data at a certain agreed upon pay rate. I have used this app for a long time successfully. The app suddenly stopped allowing people to access it about 3 months ago, stating updates coming. They still mined my data this whole time, as my phone alerts me of apps accessing my data. When I was finally able to log in again, the amount of my points equaled 1/100 of the agreed upon rate (agreed rate - 1000 points = 1$. New rate ***** points = 1$. There is no way to speak to this app. Their zendesk account is unmanned and sends an automated message telling you so. Theyve effectively stole my data, broke their own contracts. Theyve even fraudulently updated the amounts on my previous cash outs as seen by my screenshots of my bank showing the actual amount received

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Caden regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Caden app has been scamming people for their data. First they went down with no warning and had employees that people were reaching out to saying that the app is done without giving people a chance to unlink their data or log into their account accounts at all to withdraw whatever points they had left, and now after backlash they are back after weeks and they have completely depleted the initial earnings that were agreed to so the amount of credits you earned that previously converted at a rate of ****** to $10 USD now equals $1 and they changed their terms of service without warning as soon as the app came back and have made it difficult to even withdraw your earnings.

  Business Response

  Date: 07/09/2025

  Anthology is a brick and mortar shop at *********************************************************** selling paper goods and craft supplies. I've attached a photo of our storefront. The Caden app is not an app that we use or sell so I'm not sure how this is connected to our business. Please let me know if you need more documentation about the nature of our business. 

• Initial Complaint

  Date:07/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caden is an app that offers to pay you for data to share. Originally the pay versus the data was phenomenal and they paid up to $40 after 4000 points were collected. they recently had software updates where now they are offering, weightless and not honoring the original agreement at this point they are just stealing my data and it to other companies..