Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Artificial Intelligence

Caden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am also one of the many users Caden has screwed over. I had over the cash out threshold amount, I think I had around $50 when the app paused the first time. When they came back up the $50 was now $5. They have now (a few months after the points change) paused again. Id now be at $65 or with the change $6.50. Their terms were not changed until after I reached what would have been $65

  • Initial Complaint

    Date:10/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Caden App hasnt been operating since they went down for the past couple months and all i ask is for them to fix it but no updates was made.

  • Initial Complaint

    Date:10/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started Data sharing with the Caden app and right before I was due to cash out the app went down and had been down for months .I am attempting to collect funds owed.

    Customer Answer

    Date: 11/10/2025

    Better Business Bureau:

    At this time, I have not been contacted by Caden regarding complaint ID ********.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:10/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They changed the payout ratio. It used to be 1000 points= 1 USD now its 1000 points= 0.10 USD They didnt mention any change and definitely wouldnt be selling my data that cheap. I had over ***** points saved up

    Customer Answer

    Date: 11/06/2025

    Better Business Bureau:

    At this time, I have not been contacted by Caden regarding complaint ID ********.

    Theyve had the app under maintenance for months.

    Sincerely,

    ****** ****


  • Initial Complaint

    Date:10/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app uses users information for data tracking and the payout used to be 1000 points equals one dollar after making two successful withdrawals of each $45, the app went to maintenance and stayed that way for months. After coming back, the points were changed to 1000 points equals $0..10 and to meet the minimum withdrawal amount, it would take longer than the time limitation to meet that minimum amount. After a short period of time, the app again went to maintenance and will no longer open.

  • Initial Complaint

    Date:10/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Description:I downloaded and used the Caden app, which advertises itself as a way for users to earn money by securely linking their financial accounts and sharing their data. However, for several months, the app has been largely inaccessible. When opened, it displays a message stating:Thanks for your patience. Were working on some big things for the Caden app and well be back soon.This message has appeared on and off for months, making the app unusable most of the time. On the rare occasions it does come back online (typically for a day or so), I have been unable to cash out my balance because the app will not allow me to unlink an old, deactivated credit card account. This means I cannot update my payout information or withdraw the earnings Ive accumulated.Caden is continuing to hold users personal financial data and banking connections while failing to provide access to the app, payments, or account management options. Users have no way to remove their data or delete their accounts, yet ********************** still benefits from the data collection that it promises to compensate us for.This situation feels deceptive and unethical. The company appears to be collecting sensitive personal data without providing the agreed-upon service or a method to opt out. Their communication has been nonexistent, and there is no public statement explaining the apps downtime, payout issues, or user data handling during this period.

  • Initial Complaint

    Date:09/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Caden has aall of my banking connections

  • Initial Complaint

    Date:09/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ****** points available to redeem which is $63.77 however I have not been able to redeem in a long time. I have tried reaching out to customer service. They do not even respond to emails and then at some point in the last few months, my balance points of ****** so now theyre only worth $6.37. And I still cannot cash it out. These people are falsely collecting data. Basically they were stealing my data because the contract per se was they were paying for it. They havent paid me for it therefore they unlawfully stole my data.

  • Initial Complaint

    Date:08/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started using their service in December of 2024. The points system had shown I had a balance of $68.34 to redeem for my data. They recently updated their app without warning making it impossible to withdraw funds until after the update. After the update, they changed the points system making my balance of ****** points go from being worth $68.34 to $6.83.

    Customer Answer

    Date: 09/15/2025

    Better Business Bureau:

    At this time, I have not been contacted by Caden regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started using Caden in mid-2024, and made two successful redemptions of $40 each (once on August 3 2024, and once on December 19 2024, each of these redemptions used ****** points). ****** points was equal to $40. In May of 2025, the app went down for a few months, there was no communication and Caden's social media accounts restricted comments/interaction. They went (and still are) radio silent. Around last month the app came back up, but all of a sudden you could not add or remove banking accounts, and worst of all, the point value was reduced by a 1/100th (****** points now equals $4). Now I can't even redeem the $6 (originally supposed to be $65) because the app will not let me redeem my points unless I fix all the "connection issues" (referring to my connected accounts), but the app will also not let me edit or remove my spending accounts because they are now "unavailable" within the app - effectively preventing me from doing anything at all within the app. There is still absolutely zero communication from anyone related to this business. This is a completely terrible look and an even worse act for them.

Caden is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.