Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Qatar Airways

  350 5th Ave, Suite 7600 New York, NY 10118

• 

  Qatar Airways

  1200 Smith St., Ste. 16000 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways North America

  1750 Tysons Boulevard, 4th Floor McLean, VA 22102

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Unprocessed Refund Qatar Airways Dear Better Business Bureau,I am submitting this formal complaint against Qatar Airways regarding a refund that remains unresolved despite multiple attempts to communicate with the ********** late brother, ***** ******* ******* passed away on June 29, 2025. Prior to his passing, my wife, ***** ******** had purchased a ticket for him on Qatar Airways under the following reservation:Booking Confirmation: ****** Passenger Name: ***** ******* ****** Itinerary: ***** (CAI) *********** D.C. (IAD), December 6, 2025; *********** D.C. (IAD) Cairo (CAI), January 24, 2026 Total Paid: $1,123.92 On July 21, 2025, my wife contacted Qatar Airways by phone and was advised to submit all required documentation for a refund, including the death certificate and passport. These documents were promptly provided, with the understanding that the full fare would be refunded due to the circumstances.However, no response was received. On August 28, 2025, she resent the same documentation and request, but to this day we have not received any acknowledgment or action from Qatar Airways.This lack of communication has caused significant frustration and distress. Losing a loved one is already an unbearable hardship; having to go through repeated attempts just to recover his unused ticket funds adds unnecessary emotional and financial strain.I am therefore requesting that Qatar Airways issue a full refund of $1,123.92 by check payable to me, ******* ******** as I am the legally designated responsible party listed on the official death certificate for my brothers affairs.I trust the Better Business Bureau will assist in ensuring that Qatar Airways honors its obligations and processes this refund without further delay.Sincerely,******* *******

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  **** *******
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint and Request for Compensation Denied Boarding (******) on ****** and ****** on July 16, 2025 Dear Qatar Airways ***************** I am writing to formally lodge a complaint regarding an extremely disappointing experience with your airline. On July 16, 2025, I was scheduled to travel on flights ****** and ****** from ******* **** to ******** ********. However, despite holding a confirmed ticket I was sent a notification to inform me that my flight scheduled on July 16, 2025, has been cancelled halfway through my journey!. However, when I spoke to Qatar manager in ****, I was informed that the flight which my wife and I were supposed to be on (July 16) was oversold and that we were in fact bumped off that flight (denied boarding due to the flight being overbooked). The initial given reason that my flight was cancelled seems to be a miss characterization of the truth. This misrepresentation of the situation is unacceptable and directly impacted my ability to make alternative arrangements effectively. This situation caused significant disruption and inconvenience to my travel plans. I was not at fault in any way, and yet I had to bear the consequences of your airline's decision to sell more tickets than available seats. As a result of being denied boarding. I incurred significant and unexpected expenses: non- refundable hotel cancellation amount since I had to cut my Salalah trip short non refundable car rental amount for returning my car an extra day earlier Extra night hotel expenditure in ******** since I had to arrive a day earlier Additional meals expenditure in ******** I expect a prompt response and a resolution that includes fair compensation for the denial of boarding and full reimbursement for all my out of pocket expensed.Should we be unable to resolve this matter directly, I will escalate my complaint to the ******************************* Sincerely,******* ******

  Customer Answer

  Date: 10/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my recent Qatar Airways flight, an extremely distressing incident occurred. Another passenger vomited on me, covering my clothes, body, and personal belongings including my bag, sunglasses, and laptop. The items were contaminated, smelled unbearable, and I had no option but to discard them, causing financial loss.What made the situation worse was the lack of proper assistance from the cabin crew. I was not provided with replacement clothing or adequate support. I was left to manage on my own, feeling humiliated, deeply uncomfortable, and traumatized. As a female passenger, this was particularly difficult and degrading.This experience not only ruined my flight but also caused material losses (discarded items and clothing) and emotional distress.Desired Resolution:Reimbursement for the items damaged/ruined (bag, sunglasses, laptop, clothing).Estimated value - Bag - $700, sunglasses - $200, laptop $1200, clothes - $100 A formal apology for the lack of support and unprofessional handling by the crew.A review of Qatar Airways in-flight emergency protocols to ensure that no other passenger has to go through a similar situation.

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ****** ***** **********
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qatar Airways cancelled our flight in July 2025. After the cancellation, the airline introduced a new policy requiring passengers to rebook by July 31, 2025. This condition did not exist when I purchased the tickets.I never requested a refund. My only request has been to rebook the tickets without paying additional fees or fare differences, since the cancellation was initiated by the airline, not by us.Instead, Qatar Airways is demanding that I pay both a change fee and the fare difference, or accept a partial refund that does not cover even half of the cost to purchase equivalent tickets today. This is unfair billing and violates ********************************* regulations, which require a rebooking without extra charges when a flight is cancelled by the airline.Resolution Requested:Waive all change fees and fare differences so the tickets can be rebooked at no additional cost.

  Customer Answer

  Date: 09/14/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ********* ********
  

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the departure I particularly requested to pick up baby stroller at ************ since we planned to stay in city of **** for about 22 hours as tourists. Before departure from *********** gate attendant ****** confirmed I will pick up the stroller in ****. When my family arrived to **** the stroller wasn't at the gate neither it was in luggage claim. It was on it's way to be loaded to next flight from **** to ******** which was scheduled to depart in about 22 hours. I explained to gate attendant in ************ that I need the stroller but gate attendant refused to provide it to me and kept ignorring my request. I wasn't alone who's stroller wasn't at the gate. There was another family that kept asking gate attendant about their stroller. I spoke to Rehan, Vishal, and Ihtiyor who said that ******* is already on it's way to ********. Ihtiyor was especially unwelcoming, threatening, ignoring, and abused his powers. Since we spent about 5 hours waiting for the stroller and we already were in flight for about 16 hours which totals 21 hours on the trip we were tired. Since there were no places to lay down we had to lay down on the dirty floor. Poor customer service.Flight experience was also poor. I had to wait for about an hour and half or more after pressing attendant call button for my or my family issues to be addressed. Flight attendant were very rude (besides the supervisor).

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: February 5, 2025. Service: Airline Flight. Dispute: Damaged baggage claim. Business has not tried to resolve the problem despite repeated attempts to reach their customer service.Issue does not involve advertising.On February February 8, 2025, I took Qatar Flight #*** from ******* to *********. Upon arriving in *********, I discovered that my baggage was damaged. However, I had an immediate connecting train so could not file a baggage damage claimatthe airport. Per the QatarAirways baggage policy, "If you notice that your baggage has been damaged, then you must notify the airport and make a written complaint immediately before leaving the arrival terminal, or at the latest, within seven days from the date of receipt of the baggage." The following day, after arriving at my final destination, I submitted a damage baggage claim listing the damaged baggage(a Rimowa Suitcase $2350) and the contents that were broken within the baggage due to mishandling (Macbook Pro: $1950, Ipad Mini: $600). My damaged baggage claim was rejected because I was told I needed to file a complaint immediately, which is against stated policy. I have tried more than 10 times over the past 6 months to have this issue resolved and to be compensated for my damaged baggage and belongings, and I have received no response. The customer service representatives can only tell me that I need to wait for a reply from the Hong ********************* but that service does not respond to requests. I have tried to escalate to management and have also received no response. Some of the Case Reference Numbers that I have received without resolution include:**************** * ***************** *************** ********************************** **************** ***************** ***************** * ***************** ***************** * *****************

  Customer Answer

  Date: 09/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  *********** *********
  

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Qatar Airways Flight reference Number: ****** Date of Travel: November 29, 2024 Ticket Number: ************** and ************** On January 30, 2024, I purchased two round-trip tickets from ******* to ****** for travel from Nov 1229, 2024.Our return flights were ****** ? ************ ? **** ? *******. On Nov 28, the day before departure, I received an email from ****************, a contracted partner of Qatar Airways, confirming that our flight from ****** to ************ was on time. On Nov 29, we flew via Airlink to ************ as planned, but when we arrived, our connecting Qatar Airways flight to **** had already departed. At the airport, the Qatar Airlines customer services representative blamed it on a system error and offered no support. We were left stranded. Desperate to return home, we had to purchase new tickets with **************. (Tickets #: ************* and *************) at a cost of $ ********. I contacted Qatar Airways several times by phone and email. The last email I received was on December 3, 2024, from ******** Qatar Airways Support (Case Reference: ******************* *****************). He stated that because our inbound segment (BBK to JNB) was used, the rest of the journey (JNB to ORD) was non-refundable.This decision is unfair. There was no clear communication from Qatar Airways about a schedule change or any required action from me. At the airport, their own staff confirmed it was a system error.Because of this, I am requesting a refund for the missed return flights from ************ to *******. Qatar Airways should take responsibility for their failure to notify us properly and for stranding us mid-journey.Thank you for your attention to this matter. I hope this matter can be resolved quickly.Sincerely,**** ********** **************************************** ************ ************************

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 06, 2025 I booked an online round trip ticket from Qatar Airways, which on or about August 07, 2025 I began experiencing chest pains, and as a 78 years old senior U.S. citizen I was very concerned, and I saw my cardiologist who performed on me an EKG which the results of the test and my symptoms prompted my doctor to order that I not fly overseas to the destination the purchased airline tickets was for, and he ordered that I undergo additional testing and treatment to better assess my condition, as I already have heart disease and flying could potentially cause my heart attack or death. At my request, my cardiologist drafted a medical note on his letter head stating that I shouldn't fly and cancel the scheduled flight on August 12, ************************************************* regards to my heart. Several days before the scheduled flight departure, I call Qatar Airways and spoke with 3 customer service **** in ***** to cancel the flight and request 100% of the ticket purchase amount, as based upon the medical emergency, and the receipt of my doctor's note I uploaded to the airline **** the same time. The ****, even before looking at the letter informed that I didn't hesitate advising me that I was ineligible for waiver of a cancelation fee, and that I wouldn't receive a waiver, as I had requested. I objected to the denial of my request, and I now demand that Qatar Airways refund the total ticket price. I charge Qatar with violating U.S. consumer right, arbitrarily and copreciously engaging in unfair trade prices, and I request the BBB assistance to compel the airlines return the full amounts of the ticket, seats, and cancelation fees which decision the airlines is claiming for the denial were also not previously disclosed to me, and if the airline refund policy exist, it hidden in the fine print, designed to be non- disclosed as a matter of practice.

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ******** ********
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased around ticket between *******, ** to ***** *****. Starting July 17th, 2025 and returning August 6th 2025. The company, Qatar Airways didn't disclose that the seating in the economy section is offered on a random basis as I have been told by several fight attendants on qatar airlines planes for outbound and return trips. This means that I paid around 2500 dollars while another passenger may have paid 770 dollar for the same kind of seat in economy class and he or she could be sitting on the seat next to me. I have asked repeatedly to upgrade my seat based on the price I paid plus thousands of points that I purchased and earned at the customer service at ***********, *************************** in Qatar, in ***** and on the planes to flight attendants supervisors on both direction. I beleive that I was misled to purchase a ticket worth 2500 dollars when I could purchased the same ticket for at least 1000 dollars less. I am asking for a refund of at least 1000 dollars as soon as possible.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding a distressing experience with Qatar Airways under Booking Reference ********* original itinerary included:Flight QR738: ************* (SFO) to **** on June 17, 2025 Flight QR590: **** to ******, with scheduled arrival in ***** on Thursday, June 19, 2025 Due to a delay in Flight QR738, I missed my connecting flight to ******. Upon arrival in ****, I informed Qatar Airways staff of an urgent family emergency involving the death of a close family member in *****. I also presented official documentation, including the death certificate, requesting to be rebooked on an earlier alternate flight to ****** or any nearby destination.Despite the clear urgency of the situation and the availability of other flights, I was not accommodated or assisted in any meaningful way. The staff instructed us to wait nearly 24 hours for the next flight to ******, resulting in an arrival on Friday, June 20, 2025, a full day later than ********** a result of this delay, I missed the final rites and crucial family responsibilities, causing deep emotional pain. The lack of empathy and responsiveness from Qatar Airways staff during such a sensitive time was not only unprofessional but inhumane.I am seeking a full refund of the ticket cost due to:The avoidable delay and missed connection ************ failure to offer alternative options despite availability The emotional and personal distress resulting from the delay Qatar Airways failure to act compassionately despite being presented with valid emergency documentation I have attempted to resolve this issue directly with Qatar Airways but have not received a satisfactory resolution. Therefore, I am now requesting the BBBs assistance in pursuing a fair and reasonable outcome.I am happy to provide all relevant documents upon request.

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  **** ****