Business ProfileforQatar Airways

This is for honest action by Qatar Airlines Executives on an issue we have entangled in with confusing messages. Re: Ticket confirmation number ******/Ticket #************* & #**************.We purchased two business class tickets to travel between TPA and ***, departure date 11/22/2023 and returning 12/14/2023, through travel agency skyLux and paid $12267.56. This was a totally refundable ticket.Two weeks after the purchase ******* became ill and we contacted the travel agency to initiate refund. A letter from the ******* Care Physician advising ******* not to travel and the letter was forwarded to the agency.On 11/20/2023 ******* was admitted to the cardiac ICU at ********************** following a cardiac emergency. He stayed in the Cardiac ICU until 11/22/2023. Pursuant to that he was back in the hospital for cardiac care 11/24 thru 11/26/2023 and 12/04 thru 12/07/2023.Under these circumstances we could not make the flight. All documents showing these hospital stay were transmitted to the travel agency.According to skybox travel the airlines declined refund, though there was adequate proof that we were unable to travel on the assigned dates. Furthermore, ******* is on continuous treatment for his cardiac illness and at the age of 87+ his ability to travel internationally is quite bleak.Qatar Airlines has the moral and legal obligation to refund these tickets I n full immediately.I was made to understand that Qatar Airlines have high reputation and hope the executives of the airlines will do the necessary to hold that reputation to hold.Unfortunately, our very first experience with Qatar Airlines has been disappointing. We have been loyal customers of Etihad Airways, using their services many times flying business class from *** to *****. Many in our family have flown to ***** from *** by Qatar Airlines and we opted to try your services. So far our experience have been disappointing and it is now up to you to change it.