Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I find myself frustrated as my account still holds my $989, compounded by the fact that I need to file an amendment for my taxes, which will cost an additional $300 due to previous errors. The real issue here is the lack of accountability from my tax **********; this is already my second ********** after the first was fired, and my LLC, nonprofit, and personal taxes have all suffered as a result. When I logged in for my scheduled appointment, the electronic chatbot informed me that there were no appointments available for my case. During the call I received, the tax ********** casually mentioned that I was missing a crucial documenta statement. When I requested an example, I was told to "****** it," delivered with an unwarranted confidence that only added to my frustration. Do you know their refund policy: Yes, but you will not be eligible for a prorated refund after the 30-day window has closed. If the services are unused, they will be available to you for up to 12 months from the purchase date.

  

  Business Response

  Date: 05/06/2025

  Hello ****,

  Were truly sorry to hear about your experience and completely understand your frustration with the lack of follow-through and communication youve described. Being passed between accountants, missing critical tax deadlines, and receiving dismissive responses when seeking clarity is unacceptable and not reflective of the service we aim to provide.
  
  Weve opened an internal investigation to fully review your case, including the handling of your LLC, nonprofit, and personal taxes, the amendment issue, and the concerns raised about your interactions with our team. This process typically takes 10 to 15 business days. Once our review is complete, we will follow up with our findings and the appropriate next steps.
  
  Thank you for bringing these concerns to our attentionwe appreciate your patience as we work to address them thoroughly.

  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have the money. The response made by the business in reference to complaint ID ********, and find that this will work, I still have to file the taxes so, I'm kinda in between a rock in a hard place.  The money was returned at about 5pm 5/6/2024. I'm still waiting on some type of possible compensation. 20+ days? To return a error payment is bananas.  Thanks to the BBB for the leverage I needed. Also ****** The CEO is a member     

  
  Sincerely,
  
  **** *********
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained this company far in advance of tax season. They will not return calls or answer questions. My filings do not appear to be correct and I have already contacted them about one mistake and they have already corrected it - according to them but, I cannot verify their correction through paperwork. This was my first company and personal filings. When I call the main number, they tell me they "will escalate my case" give me case number (last one was *******) and that they are unable to reach my accountant (******) in order to determine why she blows off the appointments. They also tell me they are unable to to tell me who her manager is and unable to connect me with anyone else.

  

  Business Response

  Date: 05/06/2025

  Hello ******,

  We sincerely apologize for the frustration and lack of communication youve experienced, especially during such an important time as your first company and personal tax filings. Its understandable to feel concerned when you cant verify a correction, and its unacceptable to be left without clear follow-up or support.
  
  Weve opened an internal investigation to fully review your case, including the missed appointments, unresolved questions, and your experience with our support process. This investigation typically takes 10 to 15 business days, after which we will follow up with our findings and the appropriate next steps.
  
  Thank you for your patience as we work to thoroughly address this matter and ensure your concerns are properly reviewed.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract engaging the accounting services of ***** Accountant on November 27, 2024. We were assured that by signing early there would be no problem getting our taxes figured and sent the the *** by April 15, 2025. We were also assured that we could be assisted in filing as an ******* We did everything ******, the tax representative, told us to do, on time. He scheduled three meetings with us and ended up canceling each one. The very last time we spoke with him via telephone on April 9, 2025, he advised us that our taxes did not look right and that he would escalate our case to our accounting team so that they could be submitted to the *** on time. We have not heard from anyone ever since. We have called, online chatted, and send numerous messages through their system to get help ASAP. We then had no choice but to file an extension on our taxes. When we've called and done online chats, we're always told our case will be escalated immediately. I have no idea what they mean by that, because it's been weeks since we've heard from anybody. I gave up asking for them to finish our taxes. I'm just going to have to take them elsewhere. The last message I sent was to ask for a refund, but I don't believe anyone will reply. I sent it on their same in-house message system that I've sent numerous other messages, and no one replies. I have no idea what to do next. This company really put us in a bind. I'm really starting to wonder if this is even a legitimate company.

  

  Business Response

  Date: 05/02/2025

  Hello *****,

  Were truly sorry to hear about your experience and the frustration youve faced, especially after doing everything asked of you in a timely manner. We understand how concerning and stressful it must be to feel left without support so close to the filing deadlineparticularly after being assured your taxes would be handled properly and on time.
  
  Weve opened an internal investigation to fully review the timeline of your account, the communication breakdowns, and the handling of your tax return and ****** filing. Our investigation typically takes 10 to 15 business days. Once complete, well follow up with our findings and the appropriate next steps.
  
  We appreciate you bringing this to our attention, and we thank you for your patience as we work to address this matter thoroughly.

  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have absolutely no reason to believe anyone is going to follow up on my case. Every single person I talked to previously assured me my case would be escalated. For the last month no one has gotten back to me. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  

  Business Response

  Date: 05/30/2025

  Hello *****,

  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience, frustration, and lack of communication youve encountered while working with our team. This is not the standard of service we aim to provide, and we appreciate the opportunity to address your concerns.
  
  Following an internal investigation, we have confirmed several shortcomings in the handling of your account:
  
  Cancelled Appointments: You experienced multiple missed appointments with your Tax Advisor, ****** *. While one of these was marked as a no-show, two others were dispositioned as completed despite no contact being made. This is unacceptable, and we sincerely apologize for the inconvenience and confusion this caused.
  
  Lack of Communication: Your concern about limited responses after your April 9th conversation is valid. While a few replies were sent, we recognize that there has been no contact since April 17th despite your continued outreach. This lack of follow-up during such a critical time is not reflective of the service you were promised.
  
  Refund Request: Your message requesting a refund was not addressed, and a cancellation case was not initiated. We acknowledge that you were left without guidance or resolution, and we understand how frustrating and disappointing this must have been, especially given your efforts to comply with all instructions and meet tax deadlines.
  
  Based on our findings, our management team agreed that a full refund was warranted. Unfortunately, we were notified that a chargeback was submitted through your financial institution, which prevents us from issuing a direct refund. Once a chargeback is initiated, the resolution process must go through the card issuer. We recommend continuing to work with them to complete that process.
  
  We are genuinely sorry that we fell short in supporting you during this tax season. Your feedback has been shared internally so we can continue improving the client experience and prevent situations like this in the future.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would receive a tax refund for my business for ***** thousand if I signed up for 1800account and when I was told this was false I tried to cancel my subscription a day later and was told I wouldnt get a refund and given a false confirmation number with no confirmation email confirming my cancelled subscription

  

  Business Response

  Date: 05/01/2025

  Hello ********,

  Were very sorry to hear about your experience and understand how upsetting it must have been to receive inaccurate information regarding your potential refund, and then face difficulty when attempting to cancel. Thats certainly not the experience we aim to provide.
  
  Weve opened an internal investigation to fully review the details of your signup, the information you were given, and your cancellation request. This process generally takes 10 to 15 business days. Once weve completed our review, well follow up with our findings and any appropriate next steps.
  
  We appreciate you bringing this to our attention and thank you for your patience as we work to address the matter thoroughly.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2025, I signed up for services with 1-800Accountant after speaking with a sales *** who assured me the service would fully support my new business. I explained that I had just opened an LLC in December 2024 and previously operated as a sole proprietor and needed help organizing and filing taxes, as I do not have accounting experience The *** told me Id have a dedicated tax advisor, a full support team, and that I could pay the annual subscription in 3 monthly payments, with a chance to cancel and get a refund if I wasnt satisfied.I paid approximately $3,000 based on these assurances. At first, communication was regular, but after initial setup, support dropped off significantly. I was promised help p***aring and filing taxes but the only help I have received is filing for an extension. I had to do most tasks myself, and it felt like I was using TurboTaxnot working with a professional team.Later, I learned that they only guide clients rather than handle things directly. That is not what I signed up for. I needed hands-on help, and the *** mis***resented what they ********** April 2025, I called to cancel and request a refund. I was told refunds are only offered within 30 days, despite being promised a 3-month trial. A ticket was opened to review call recordings, but I was told no refund promise was found, and I was denied copies of those calls. I was simply told, Sorry for your experience. Instead, Ive received minimal service, broken promises, and no accountability. Ive had to chase them for everything, which defeats the purpose of hiring an accounting service in the first place.This service was mis***resented to me, and I am extremely dissatisfied. I request a full refund of $2949 and confirmation that my subscription will not renew. This business model misleads small business owners like myself, and I hope the BBB can help resolve this.

  

  Business Response

  Date: 04/30/2025

  Hello *******,

  Thank you for sharing your experience with us. We sincerely regret that your time with 1-800Accountant has left you feeling misled and dissatisfied. Our intention is always to provide small business owners with clear guidance, dependable support, and transparency about the services we offer.
  
  We understand how important it isespecially when starting a new businessto have access to reliable, hands-on assistance. We're sorry to hear that you felt unsupported after your initial setup and that the services provided did not align with what you expected based on your conversation with our representative.
  
  We have opened an internal investigation into your concerns, including a review of the sales call and the communications you've had with our team. This process typically takes 10 to 15 business days, and we will follow up with the results of our findings and any appropriate next steps.
  
  We appreciate your patience as we take the necessary time to review this matter thoroughly, and we thank you again for bringing your concerns to our attention.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and will wait for a response after looking further into this case. 
  

  This case should not be closed out as their response states it may take ***** days before I receive a response. 

  
  Sincerely,
  
  ******* *******
  
  
  
  
   

  
  

  

  Business Response

  Date: 05/15/2025

  Hello *******,

  We sincerely appreciate the opportunity to address your concerns and are sorry to hear that your experience has not met your expectations.
  
  After a thorough internal review, including a quality assurance audit of the sales calls and your interaction history with our Accounting team, we would like to provide the following findings:
  
  Service Expectations:
  Our records confirm that during your enrollment call, our sales agent accurately described the services included with your plan. This included a dedicated tax advisor, a support accountant, and a tax analyst, as well as preparation and filing of both your business and personal tax returns. There was no indication that a 3-month trial period was promised, nor were you advised that the services included fully hands-on support for every task.
  
  Service Usage:
  You enrolled in February 2025 and held five appointments with the Accounting team within the first two months of service. Our system also shows that the messages you submitted through the client portal were answered in a timely manner and your questions were addressed. We understand it can be frustrating to complete parts of the onboarding process independently, but our records indicate our team remained available and responsive.
  
  Tax Filings:
  At the time your refund request was made, the required tax intake documents had not been submitted, and therefore, no tax filings had been completed. While we regret that the service did not align with your expectations, our team was actively working with you and ready to assist further had the process continued.
  
  Refund Policy:
  As you mentioned, our refund policy allows for cancellations and refunds within the first 30 days. Your request for cancellation and a refund fell outside of this window. However, in recognition of the unused services, management has approved a partial refund of $1,073 for the unfiled business and personal tax returns.
  
  We will also ensure your subscription is marked not to renew moving forward.
  
  Again, we regret that your experience did not meet your expectations and appreciate your feedback. Our goal is always to support small business owners like yourself, and we thank you for the opportunity to clarify the situation and offer a resolution.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im extremely disappointed in the service I received from 1-800Accountant. They provided me with inaccurate information about my tax filing, asking for documents that did not even exist, and insisted that I was wrong despite being the professionals I was paying to rely ***** the time I realized they had given me incorrect information, I had completely lost trust in their ability to handle my taxes. I requested a call from higher management on March 6, and they did not contact me until April 23 after the tax deadline had already passed.Despite the long delay and failure to perform the service, they only refunded the tax adviser fee, not the tax filing fee even though they never actually prepared or filed my taxes. It is completely unacceptable to keep money for a service that was never delivered.I appreciate that I received $1,270 back, but considering how poorly my case was handled and the fact that no tax filing was ever completed, I truly should have received a full refund. I paid $3264, so I am still down by almost $2000. The fact that they refunded me at all, despite claiming that no refunds are given after 30 days, shows they knew they were at fault.

  

  Business Response

  Date: 04/28/2025

  Hello ********,

  Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced with our services, and we appreciate you bringing these concerns to our attention.
  
  We have opened an internal investigation into this matter, which typically takes 10 to 15 business days to complete. Once our review is finalized, we will follow up with you directly regarding our findings and the next steps.
  
  We truly appreciate your patience as we work through this process.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The time frame to close the complaint (6 days from the BBB)is shorter than the time you are offering results from your internal investigation (***** days), depending on the results of your internal investigation, I may amend my statement. 

     

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  

  Business Response

  Date: 05/14/2025

  Hello ********,

  Thank you for your continued communication. We understand your frustration and regret that your experience did not meet your expectations.
  

  We want to assure you that we conducted a thorough review of your account, including your interactions with our team and the services provided. Our findings are as follows:
  

  Tax Filing Guidance: Our records indicate that the information provided to you was accurate. You were advised that your business return would be completed first and then included in your personal return filing. While we understand you later interpreted this differently based on your own research, the advice given was consistent with standard filing practices.
  

  Requested Documentation: You were asked to submit your Articles of Organization, a routine request when preparing business returns for LLCs. We understand you encountered difficulty obtaining this from your states Secretary of State, but it is a standard and necessary document for compliance purposes.
  

  Delayed Manager Callback: You asked to speak with a manager on March 6, and our Tax Advisory Manager, ******* *., called you on April 23. While there was a delay, the refund for ********************* was not because of that. It was based on the conversation you had with ******* during that call. She made the decision to issue that refund based on your feedback and concerns.
  

  Tax Preparation Status: While you completed the Business Virtual Tax Organizer, key components were missing, including a Profit & Loss statement, balance sheet, and your ****** election approval letter. Without this essential information, our tax team could not finalize your business return. Additionally, the Personal Virtual Tax Organizer was never completed. As a result, we were unable to proceed with your personal return preparation.
  
  While your request for a full refund falls outside of our refund policy, in good faith we have approved an additional refund of $323 for the ********************************* as no work was initiated for that portion. Combined with your prior refund of $1,270 for Tax Advisory, your total refund issued is $1,593.

  We recognize that this situation has been disappointing, and we truly regret any inconvenience caused. We believe this resolution is fair based on the work performed and the incomplete documentation provided. We appreciate your time with us and wish you the best in handling your tax needs going forward.
  

  Sincerely,
  1-800Accountant *********** Team

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have engaged with 1-800-Accountant to handle and file my tax return for both business/individual for 2024. I have provided all the information required but they have been unresponsive to my communications. I have already called their ***** number several times to create a case (*******) and to escalate, but I have been unable to get a clear status of whether an extension has been filed for my tax return, the status of my tax return, or even if they have even started working on my tax return. I have sent several messages through their portal but I have received zero responses from my supposedly assigned tax team.

  

  Business Response

  Date: 04/28/2025

  Hello *******,

  Thank you for sharing your concerns with us. We sincerely apologize for the lack of communication you have experienced and for any frustration or inconvenience this has caused during such an important process.
  
  We have opened an internal investigation into your concerns, which typically takes 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and the next steps.
  
  We appreciate your patience during this time and are committed to addressing your concerns.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I cant accept their response at this time as it says they will investigate and take ***** business days to complete. I can only accept their response once I get a refund for all the services I paid for.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***
  
  
  
  
   
  

  

  Business Response

  Date: 06/09/2025

  Hello *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delays in communication and the impact it had on your tax filing process.
  
  After reviewing your account and the timeline of events, we recognize that we did not meet expectations in responding to your inquiries or in processing your refund request. We understand how important timely support is during tax season, and were sorry that you felt you had no choice but to complete your return independently.
  
  We want to assure you that your concerns were taken seriously. Management has since reviewed the matter and approved a refund for the services you were dissatisfied with. This includes a refund of $750 for the Business Tax Preparation and $323 for the Personal Tax Preparation.
  
  Were sorry again for the inconvenience and appreciate you bringing this to our attention so we could make it right. If you have any additional questions or need confirmation of the refund, please dont hesitate to reach out.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ***
  
  
  
   
  
  

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-800-Accountant has been an absolute nightmare to work with. I own a small business and rely on them. Last year, due to their ineptitude, I was forced to pay over $800 to the *** due to their mistake. Now, I have had them flake out on four separate appointments to get my business and personal taxes filed. I opened a case with them and I am continually promised a call from a manger. This has yet to happen. They are providing ZERO service, but charging me monthly and they constantly phone pass so that nobody in the organization has to answer for what they are doing.

  

  Business Response

  Date: 04/28/2025

  Hello *****,

  Thank you for bringing your concerns to our attention. We deeply regret to hear about your experience and understand the frustration and inconvenience it has caused, especially regarding your tax filings and the lack of timely support.
  
  We have initiated an internal investigation to thoroughly review the service history and communications related to your account. Our investigations typically take 10 to 15 business days to complete. Once the review is finalized, we will follow up with our findings and the next steps.
  
  We appreciate your patience during this process and sincerely apologize for the challenges you have encountered.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the same garbage they say when you call in or chat. They have done absolutely nothing to remedy the situation. I was promised a call from a manager over a week ago after "prioritizing" my email. I still have no appointment set with my advisor. The advisor lied about leaving a voicemail. And now they want a renewal paid. I do not have a choice because they have all of my tax documents. This company is absolutely crooked. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  

  Business Response

  Date: 05/12/2025

  Hello *****,

  Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience youve experienced.
  
  Following a thorough internal review, wed like to provide some clarity regarding the missed appointments and communication concerns. We found that our tax advisors attempted to reach you on multiple occasions using the mobile number listed on your account ending in 0385. Voicemails were left after each missed call, except for the April 14th attempt, which was unable to connect with your voicemail system. However, we understand you had been using a secondary number to return calls, and unfortunately, this may have contributed to the miscommunication.
  
  We also acknowledge that after your advisor reassignment, there was a delay in follow-up communication, which added to your frustration. We sincerely regret the oversight and have addressed this internally to prevent similar issues from happening again.
  
  Your account remains active, and were pleased to confirm that appointments with your new tax advisor, ******* *., are currently scheduled for May 23, 2025, at 11:00 AM PT and May 27, 2025, at 9:00 AM PT. We strongly encourage you to attend these sessions so we can move forward with resolving your tax matters.
  
  Our goal is always to deliver dependable and responsive support to our clients, and we regret that your experience has not reflected that standard. We truly appreciate your patience and the opportunity to make this right.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with 1800Accountant for 1 year and just cancelled my subscription recently due to the lack of communication and the inability of doing what I paid them to do. Like many other grievances, I too have been calling multiple times per week since February to get both my business and personal taxes filed. I reached out multiple times via phone call and message on the portal to my assigned accounts but have not received any response for over 2 months. Every time I call, they tell me they created a high priority case. Yet I never hear back from them. Both my business and personal taxes are past due, I had to pay another company to do the job I paid 1800 accountant to do; file my taxes. They had no problem taking my money. I am exploring all options at this point including legal action.

  

  Business Response

  Date: 04/28/2025

  Hello *******,

  Thank you for taking the time to share your concerns. We sincerely apologize for the experience you described and understand how frustrating and stressful it must have been, especially when dealing with critical tax filing deadlines.
  
  We have opened an internal investigation to review the service provided and the communications associated with your account. Our investigations typically take 10 to 15 business days to complete. Once the review is finalized, we will follow up with our findings and outline any next steps.
  
  We appreciate your patience during this process and regret the inconvenience this situation has caused.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my extremely negative experience with 1-800-Accountants. I contracted their services for my small business accounting needs and have made 10 monthly payments of $544 ($5,440 total) for services that have been grossly ************* experience has been characterized by:Consistent unprofessionalism and poor communication Multiple canceled appointments without proper notice Failure to respond to inquiries in a timely manner Misleading guidance regarding tax returns In the entire duration of our contract, I've had less than 10 phone calls with their representatives. The only "service" provided was instructions to input data myself. Despite my significant financial investment, the service I received was severely substandard. Their negligence has resulted in an unexpected tax liability of nearly $10,000. Throughout our engagement, they provided nothing more than basic advice on tracking deductions - services far below what was promised and paid for.I am requesting a full refund of all payments made ($5,440) to rectify this situation. If this matter is not resolved satisfactorily, I will be forced to pursue legal action.Thank you for your assistance in this matter.

  

  Business Response

  Date: 04/28/2025

  Hello ******,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and disappointment you experienced with our service. We understand how critical it is to have reliable support for your business accounting needs, and we regret that we did not meet your expectations.
  
  We have opened an internal investigation into your case to review the service provided, your communications with our team, and the concerns regarding the tax liability. Our investigations typically take 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and any next steps we can take to address the matter.
  
  We appreciate your patience as we work through this process and truly regret any inconvenience or hardship this situation has caused.
  
  Sincerely,

  1-800Accountant *********** Team