Business ProfileforHonda of New Rochelle

I visited Honda New Rochelle with the intent of purchasing a 2019 Civic LX after seeing it online. Upon arrival, ***** greeted me and asked me to wait for assistance. Despite waiting for over thirty minutes, no one came to help. ***** eventually returned and offered to assist since no one else was available. We began discussing the car details, but ***** left midway to help another customer, leaving me waiting for another thirty minutes. When ***** returned, he apologized, explaining his prior commitment. After informing him of my desired car, he retrieved it for a test drive. After the test drive, we resumed discussing the car, and he mentioned the active recall, stating it wouldn't qualify for the HondaTrue warranty. When asked about the recall, ***** mentioned a gas cap replacement, which turned out to be misinformation as it was for the fuel pump, revealed later through CarFax.The advertised price of $19,073 ended up being $1.2k more, with ***** attributing the discrepancy to attracting customers. After purchase, I discovered no dealerships had the necessary parts for the recall, and can potentially take months to resolve. ***** rescheduled paperwork for the next day and rescheduled again for a later time as I was pulling into the dealership causing a two-hour wait. The finance team insisted on a full warranty for the loan, claiming bank requirements, which seemed dishonest.Assurances of receiving the registration for the vehicle were unmet, leading to an expired temporary tag and conflicting information on status. Requests for an extended temp tag were denied, leaving legal concerns of driving the vehicle without plates/registration. The manager, ***, offered to cover any summons I may receive due to this issue. As of today, a month later, I still do not have the documents to legally drive the car.* Cant fit full text here due to the 2k character limit so please view here - *****************************************