Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I create an account on August 29, 2023 with this company. I filled out and completed the **** **** form to allow them to receive mail on my behalf. I went to my local bank and had the form notarized. It was rejected because they wanted the notary to sign both as a witness, and a notary on the form instead of allowing two employees for the bank, to serve as witnesses and notary separately. They also wanted me to fill out a separate **** form for my minor child instead of simply asking for verification of his minor status, which is all that should be required for **** because my minor child cannot sign any legal documents. I called and emailed customer support several times. I was yelled at, hung up on but continued to call until I got a nice rep. I went back to the bank after speaking to several customer service agents the bank notary at two different companies/***** explained that they are unable to sign both as a witness, and as a notary for a form in the *****************.I then called the **** form support line at *************** I went to and was refused, which is allegedly hosted by ******* on behalf of Ipostal, and the call center employee immediately began yelling at the banker, telling her she had to fill out the form the way Ipostal wants her to, or I need to figure out another bank to go to that is willing to fill out the form the way that Ipostal wants me to fill out the form instead of the way that the **** and ***************** permit. Throughout this whole ordeal of going to multiple banks, trying to get the form notarized in the way that I postal said it needed to be Notarized and being refused at the banks, I also asked for a supervisor callback and never received one. Overall terrible experience. I simply want my $40 back. Getting a PO Box was a much easier experience than this and I will just pay more for a P.O. Box at this point to save my sanity.

  Business Response

  Date: 09/11/2023

  Thanks for writing to us. We are sorry for the miscommunication provided by our team. This issue has been brought to the attention of the correct department head, so that this does not happen again. Unfortunately, the guidelines for the new **** has caused some confused. This, however, does not mitigate the frustration you experienced. Regarding this new ****, minor children would not need to fill out their own **** Forms. They would simply need to be listed on section 12 of the form along with an acceptable ID. Your initial subscription payment along with the PayPal balance, totaling to $29.99 has been refunded. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  no one bothered to follow up with me and I submitted a PayPal dispute for the full amount I was charged since they keep saying they cant see that I was charged more than 20 dollars despite showing the transaction history on their website. There was also no follow up regarding your employee yelling at me and my banker. We went to a competitor and they had zero issues getting us signed up within two days for the same exact service need. 
  

  to date, I am still waiting on a supervisor callback. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/20/2023

  Thank you for your response. One of our representatives spoke with you regarding these issues. We appreciate your valuable feedback and have reported it to the executive team.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside in ****** part of the year. I was trying to utilize IPostal1 for my mailing services. I was waiting for some important documents in the mail, and asked IPostal1 to consolidate and OVERNIGHT them on Monday, Aug. 28 to my residence in ************, **.Today is Friday, Sept. 1, and the package has been lost somewhere in their system. I paid $45 plus change to have this service, which is irrelevant at this point, along with $120 for the annually service. I need those documents or will have to fly back to the states to have them duplicated. I have spoken to both the local and administrative branches of IPostal1, to their intermediary service Staples Connect and **** with no resolve. This morning I received an email stating it had been referred to the executive branch of Staples, but am getting no updates. This is terribly concerning considering this is a 3 day weekend. I called the customer representative office again this morning. I asked for a supervisor and after holding for 5 minutes, was told no one was available. I disputed that, and finally spoke with a supervisor, to no resolve. She did offer me 2 months free service! Thats a laugh. I asked to speak with upper management and was told she was the highest level in their business office. I asked to speak with an executive, and was told they have no contact with the customers. I asked to be updated, and was told she couldnt guarantee that unless there is a resolution. No one wants to take responsibility.This is my US mail we are talking about. The documents will cost me time and money to have them replaced, not to mention my frustration, as well as others who have been waiting for my responses on several issues.When I spoke with **** they referred me back to IPostal1. They do not have it. The tracking # is ******************* and the status has not changed since Tuesday morning. *** made numerous phone calls, to no avail. No one seems to take this seriously.

  Business Response

  Date: 09/01/2023

  Thanks for writing to us. Our **************** team has contacted you. The Staples Corporate team filed an investigation with the store's upper management. It was determined that *** picked up your package from Staples and is now in their network somewhere. Since there has not been any update on the tracking number we have, one of representatives has reached out to our Shipping ********************** so that they can file a shipping claim with *** regarding your lost mail. Since we were able to determine that the package was last in ***' hands, it will be their responsibility to compensate you for the lost item. However, we do understand that this is beyond frustrating, and our team will be more than happy to file the shipping claim for you. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is not about compensation.  This is about the fact I hired IPostal1 to handle my **** mail, and the job is not completed.  A week ago, I paid to have my mail overnighted to my address.  This should have been tracked.  IPostal1 is very difficult to contact for complaints and issues.  I got the run around until I contacted the BBB.  There are very important documents in this package, and I will not be satisfied until my package is found and delivered.  I expect IPostal1 to follow up with the *** until this situation is resolved.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/14/2023

  Our team has filed a shipping claim with **** We are working hard to get *** to recognize the claim at this time. We appreciate your patience.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a mailbox with the company for about three (3) years. After a financial history review, I found multiple Unfair Business Practice Act violations. I tried contacting the company management about the issues but, fortunately, was unsuccessful.

  Business Response

  Date: 09/07/2023

  Thanks for writing in to us. Our **************** has been in contact with you regarding this matter and is working diligently with your mail center to come to a resolution. We trust that the steps we have taken will settle this matter.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th my spouse and I signed up for a virtual mail box which was prior to ** moving out of the country. We arw from ********** and were not notified until days after sign up via an email almost a week after sign up that notary of form **** was required. We complied and completed the forms and got them notarized but they continued to return our mail to sender claiming it was crms policy until we were approved. They told us to call the branch we told them we had no way to make an international call. Spoke to 3 reps one named ***** and one named ******* the other name unknown suggested that we cancel. ***** claimed I had cross outs on my form and this is the first I have heard that this is the case in over a week of waiting. Not sure if there is a glitch but he showed random xxxs on my form, where the h*** did these come from? And my husband's oh they can't find his at all even though we have notary receipts. We were told to cancel or pay 25 bucks and get the form notarized again...we want a refund on our notary in the total amount of $50 and a refund on our signup fee.

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $14.99 monthly for a virtual mailbox I never used nor completed my sign up for. Never signed any documentation authorizing my mail delivery nor got any documents legally notarized. These monthly charges went under the radar for about year, totaling to a minum of $180. I was only able to one months refund when I deserve all of it for an account that was never properly set up, the moment they had my account info they kept charging my card.I would love my FULL REFUND for a service I DID NOT USE.

  Business Response

  Date: 07/27/2023

  Thanks for writing in to us. The **** requires the Form **** be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form ****. Many customers use our addresses this way.

  Unfortunately, you were outside of our 30-day refund policy. From the information provided, it sounds like our **************** team did provide you with a one-month refund as a courtesy. We trust that the steps we have taken will settle this complaint.
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few days I have been trying to get my mail forwarded to me. I have important items. At first, there were no prices listed for the requests. Everything read N/A for prices. I was happy thinking my monthly membership fee covered the costs. An attempt to charge $51 dollars to me was declined. How can you charge for items without letting the consumer know? Then I tried to have only certain items sent to me. I asked how much it would be and was given an amount over the phone, but my card was declined because they charged a higher amount. That is theft. I did not give permission for that amount! Then, I was told it was cancelled and I could divide up my mail further so that I could have my mail sent. I made two small requests with small amounts and received confirmation online. The requests were never processed! Instead, I was recharged the higher amount from the original request that I never authorized and told they didn't see the new requests. The operator got amnesia about the fact that I was going to do the smaller requests because the funds were not there and I could not add funds to cover the amount that was additional to what I was told the cost would be. Now, I am doubtful that I will receive anything. Absolutely horrible service.

  Business Response

  Date: 07/27/2023

  Thanks for writing in to us. We are sorry for the miscommunications. When it comes to the receiving and servicing of mail, this would be directly through the location that you have chosen. Pricing for all ******** Services is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup.
  
  Forwarding pricing depends on the package, carrier and service level selected. Since you chose our a one-step consolidate and ship task, there are fewer service options and no pricing information as would normally be displayed with a regular ship request of one package, since the price cannot be determined until after the multiple items are consolidated are re-packaged, weighed and measured. We offer consolidate and ship as a convenience to customers who prefer not to do this in two separate steps by first requesting the consolidation and when that is completed, then submitting a second task to ship. When done in two steps, we can and do show you the full list of carriers and service level options along with the price.
  
  The shipment request for your mail items were successfully completed on both 7/20 and 7/21. The options that were selected for these requests were for **** days as well as **** First Class. Typically **** First Class would take upwards of 3 business days to arrive but can have delays in this estimated time frame as well. 
  
  Our **************** team has been in contact with you and has extended your subscription by 2 months for the inconvenience. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ***********************(primarily acct holder) and I were planning on spending a year in ******** and needed a mail service. For the first month it seemed to be decent, but quickly declined. We contacted them numerous times by phone and email and basically got told, Our contracted business is not performing or answering our calls. Some how this was all the resolution we got until April and we were told they would be sending all of our mail to another location. Still nothing. We have had none of our mail scanned or shredded no matter how patient we were, and have had no action for months. I think it is beyond fair asking for the last 8mo to be refunded, especially since we have so much missing mail to include replacement credit cards. None of the advertised services were ever performed, and to top it off we were charged overage fees for mail that was not even addressed to us, we did get it refunded after months of contacting them. My wife has the ability to monitor our mail from the post office, she gets a scan of each item, and that is how I know how much mail was not being processed by them.

  Business Response

  Date: 07/12/2023

  Thanks for writing in to us. We are sorry for the experience you had with your mail center. We want you to know that we are taking this issue very seriously, as we do not want a situation like this to happen again. Our **************** team has been in contact with you and has issued you a refund. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as I receive the refund.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used iPostal for about 6 years. There have been many glitches between their desktop and app software. Usually I get it rectified but its common. Last month, I was told a package for my boyfriends birthday had been tossed by the mail location. I was blown away. The location realized that they must have scanned it in at the same time I was doing a recycle request for junk mail. They apologize for not verifying the package since I never saw it and it gor caught in a screen update glitch. ******* needs to reimburse me but refused. The glitch was on their end so i dont understand why they wont stand behind their system. Just yesterday, I received 8 emails of new mail being scanned in. Two were duplicate item numbers and STILL i dont see them in my account. What if they were also thrown away and I dont even know??? This is becoming a poor service and I deserve compensation for my discarded present. Or similar credit on my account.

  Business Response

  Date: 06/14/2023

  Thanks for writing in to us. We apologize for any difficulties you've experienced. We have escalated this matter to our executive team regarding compensation as this was in reference to the mail centers negligence. Once they review the matter, they will reach out to you directly to finalize compensation for the discarded mail item. We have also extended your subscription by one month as a courtesy. Thank you for being our valued customer. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  This is not closed! I accepted a RESPONSE, not a RESOLUTION. DO NOT CLOSE. This auto generated response is not acceptable 
  
  *************************

  ***************** 

  ************

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This has not been resolved and no update has been made.

  
  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/07/2023

  Hi *******,
  
  

  
  We strive to deliver excellence. Please email us back if you need further assistance!
  
  *****

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 20th I requested my account closed and a refund. I was told a refund had been sent . On May 28, I messaged them wondering where it was .They said my bank declined the refund.Contacted my bank and they said sincw i had my card replaced it was declined.My bank told me to give them my new debit card and or account/routing number. Ipostal said they can ONLY refund to orignal payment method.They wont take my new card.And since my card is deactivated I have no way to get my refund They told me in email then I am pretty much out the $9.99. So essentially they are stealing the money from me and are refusing to refund it.

  Business Response

  Date: 05/31/2023

  Thanks for writing in to us. Our **************** team has been in touch with you. Unfortunately, we have tried to make the refund several times however your bank is refusing to process the refund. Our team asked that you settle this with your bank so that we could refund you. Our records show that you have made a chargeback claim, and since then you have been refunded. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  [Your Answer Here]
  
   The fact that I had to do a chargback in the first place is unacceptable. I had to get a new debit card and my bank said to give you the new debit card. You REFUSED TO REFUND IT bc it was a new card even tho it is attached to the same bank. I advise anyone reading this to not use this company bc if you ever have to get a new card they will not refund it to the new card. On top of that it takes them a week to reply to emails but as soon as i file a complaint then they want to start responding.Had I not done a chargebacl I would have been out the money. Use other services that are more reputable like ups, usps or even fedex.
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initated service with this company for my new business back in March, 2022. To date, I have spent a total of $744.87 in monthly subscription fees and to fill my ipostal account for anticipated mail handling. On August 9, 2022 I completed the required notarization documents ($25) and attempted to upload it to my account per their instructions, with my 2 forms of ID. After getting a variety of error messages during this process. I reached out to support to (1) change my mailing address and (2) understand how to upload my documents when the system was providing errors. The Support person I spoke was able to successfully change my address, and invited me to send him the documents directly via email and they would upload them on my behalf. I did so on the next day, August 10, 2022 to someone named ***** (email attached). On November 7, 2022, after not having one piece of mail forwarded, received an email from ***** indicating that no documents were received and to send them again. I did so on that date (email attached). Onl January 21st, I emailed support after noticing that I had STILL not received one piece of mail and was told again that my forms were not received. I heard back on January 23, 2023 from ***** who asked me to send them again and would upload them. I did so again on that date (email attached). NOW Today, after inquiring yet again what the problem was, heard from **** that they have n documents from me. I am seeking at this time a refund from the time I sent the documents (August 2022) to today, as this company cannot be trusted with my business email and has showed a true lack of ethical business practices. I have no confidence in doing any business with this company.

  Business Response

  Date: 05/10/2023

  Thanks for writing in to **. Unfortunately, we do not see any record of receiving your documents, through any of the representatives that you spoke with. However, we appreciate the attachments that your provided **, showing that you did attempt to send your documents. The Form **** and IDs are required in order for the mail center to accept mail on your behalf. If they are not completed,you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form ****. Many customers use our addresses this way. We understand your frustration. As a courtesy, we were able to refund you outside of our refund policy. You should see the last four transactions reflect back on your account within 5-7 business days. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  in regard to reference ID # ********, this complaint was not fully resolved. I was waiting on our IT department to forward to me the copies of all emails and attachments sent to the company, as the person who responded to me was referencing something about wanting an **-based phone number, making no mention of my complaint regarding the lack of service for my mailbox.   I responded to the person asking to be escalated to someone who could pull up my actual account to reference the correct information and received no response.  

   

  They did refund my last 4 months of payment, however this does not resolve my issue and as mentioned, the **************** manager was referencing some type of other issue that had nothing to do with me.  I am happy to forward that correspondence if necessary, as well,  Thank you

   

  *****************************

   

  Disclaimer

  The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authoriz

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  They insist that I did not send any attachments, yet my emails clearly show they were attached when sent.  Also, they were citing something regarding a local phone number they couldnt provide.  Please have them clarify what that has to do with my complaint.  I am also waiting for the email audit from our mail server to prove the attachments were sent, since this seems to be the merit of denying my proper refund.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** *********
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 06/12/2023

  Thanks for writing in to us. Our Customer Service team has been in contact with you. The tickets in our system, as well as the emails that you attached, show that we did not receive any documents from you. Please see the screenshots from our team outlining the communications. As previously mentioned, we have refunded 4 months of your subscription as a courtesy. If you have any further questions, please do not hesitate to reach out to our Customer Service representatives. We trust that the steps we have taken will settle this complaint.