Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a years subscription for a virtual mailbox that has offered no services despite. It hasn't accepted mail and forwarded it.

  Business Response

  Date: 08/28/2025

  Thanks for writing to us. Our **************** team has been in contact with you. After further investigation, we understand the account in question has a different individual listed as the account holder. For security reasons, we're only able to make changes to, or provide info from, an account upon request from the individual listed as the account holder or any verified additional recipients listed on the account. If this individual contacts us, we would be happy to assist.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account 19 days after I opened it. I have received no refund. All I want is get my refund. Account opened July 1, 2025 Account closed july ********* I was sent to *******, but after 38 mins, no one or as the recording states that anything after 15 mins, will give you a call back. This never happened

  Business Response

  Date: 08/22/2025

  Thanks for writing to us. Our **************** has been in contact with you. Your account has been closed, and a full refund for your annual subscription has been issued. Please allow 5-7 business days to see this reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ************* its service and engages in deceptive business practices. They advertise as a virtual mailbox provider yet knowingly fail to deliver the core serviceaccepting mailwhile continuing to charge customers.I submitted all required documentation, including notarized **** Form 1583 (twice), during signup. At no point did they notify me of any missing or invalid documents. Months later, I learned from a sender that my mail was being returned as undeliverable. Despite this, the company continued billing me without disclosure that they were rejecting my mail.Their support process appears intentionally designed to prevent resolution. The in-app chat is automated and unhelpful. Phone calls involve extreme hold times, repeated requests for documents already submitted, and unnecessary transfers. When I finally reached a representative after nearly an hour on hold, he refused to assist without placing me on yet another hold; when I objected, he hung up.This is not a mere service errorit is a systemic practice that results in customers paying for a service that is never rendered, with no notice of non-performance. By withholding this information and continuing to bill, they are engaging in unfair and deceptive trade practices, potentially in violation of consumer protection laws. I am seeking full reimbursement and formal investigation into these practices.

  Business Response

  Date: 08/15/2025

  Thanks for writing to us. Our **************** team has been in contact with you. Both of your accounts are now active, approved, and ready to receive mail. Your subscription has also been extended by 2 months. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shipping label through iPostal1s Staples location in ***** to have my package forwarded in *************. The shipping service I selected and paid for was 13 business days. Without my authorization or any prior notice, iPostal1 shipped my package using a 15 business day service instead.Before the package was delivered, I contacted iPostal1 customer service to request an intercept because I was no longer at the destination address. I was told a supervisor would follow up with me regarding next steps. No supervisor or representative ever contacted me.The package was ultimately delivered to the old address. Because I no longer reside there and no interception action was taken, the package appears unrecoverable.Since delivery, I have contacted iPostal1 customer service multiple times to seek a resolution. Despite my repeated requestsand the fact that I notified iPostal1 in advanceno resolution has been provided, and no supervisor has acknowledged or addressed the matter.Desired Resolution:Given that the package cannot be recovered, I am requesting:1.Reimbursement for the full value of the package.2.Reimbursement for the incorrect shipping service used, since I paid for 13 day delivery but the package was shipped via 15 day delivery without my consent.3.A formal acknowledgment from a supervisor regarding the mishandling of my package and the lack of follow-up despite multiple contacts

  Business Response

  Date: 08/15/2025

  Thanks for writing to us. Our **************** team has been in contact with you. Your mail items have been located and are being reshipped. We will also be providing $30 compensation to cover the costs associated with the original shipment and redelivery fee, valued at $24.14. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** for a virtual mailbox and mailing service. iPostal1 uses the company, Expansive, to collect mail and such. I opened the iPostal1 account in April and had mail sent there. After a couple of months of not receiving any mail notifications, I reached out to ask if I'd receive anything. The customer service agent, ******, said "no", but we've been in communication ever since. On July 15th, she emailed me saying she received a lot of my mail pieces and would be uploading them that day. One week later, I did not receive any mail notifications so I reached out to ask if she'd uploaded it. She said she'd check with iPostal1. I still didn't hear back, so I reached out to ******, no response. I reached out to iPostal1, and they weren't helpful in finding my mail. What I need is my mail pieces. I have mail from May, June, and July that I haven't been able to access. Where is my mail? And why has communication ceased with *****? And why isn't iPostal1 helping me resolve this? I can't help but think I'm being scammed or something here, with my mail. Please help me resolve this.

  Business Response

  Date: 08/07/2025

  Thanks for writing to us. Our **************** team has been in contact with you and has been working closely with your mail center to resolve these issues. We can confirm that there have been some temporary delays at the location. To help ensure a smooth experience, additional support has been arranged on a weekly basis to assist with operations. Their management team has also assured us that processing and uploading all of your mail is now their highest priority, and they are taking steps to complete this as promptly as possible. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SUMMARY OF EVENTS:- Mail Denied Since February 2025: Despite keeping my account active and presenting valid ID, I was repeatedly denied access to my mail at the Staples location for over six months. ******* staff did not know why or refused to release my items.- ************************ iPostal1 continued to charge me monthly fees ($14.99 per month) from March through August 2025, along with extra storage fees for items I could not physically access.- Attempts to Cancel Ignored: I submitted multiple written requests (emails and chats) to cancel my account and receive a refund for unused services.- Coercive Terms Before Refund: In a July 25, 2025 response, iPostal1 demanded I accept new Terms of Service before receiving any refund or retrieving my mail. This is unethical and may constitute coercion,contractual bad faith, and deceptive business practices.CONSUMER RIGHTS VIOLATED:- Deceptive Trade Practices - VA Code ******** - Breach of *************** services not delivered - Coercive Refund Practices - Conditioning refund on new contract - Mail Withholding - May constitute violation of **** and CMRA rules - Unjust Enrichment - Charging for service they failed to provide RESOLUTION REQUESTED:- Full refund of all charges from February through July 2025 ($14.99 x 5 + any storage fees)- Confirmation of the status and location of my mail, or certification it was returned or destroyed - Investigation into iPostal1's billing, cancellation, and refund practices - Action against their CMRA partner (Staples location) for failure to release mail per **** rules

  Business Response

  Date: 08/11/2025

  Thanks for writing to us. Our **************** team has been in contact with you. Based on account history, the only amount eligible for refund is $38.78, which covers charges incurred after June 2. Charges prior to that are not refundable due to the absence of earlier communication or confirmation of access issues. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  ************ ******* ******
  ********* ********
  ********* *** ********

  Why the Complaint Was Not Resolved

  My complaint remains unresolved because iPostal1 has not addressed the main problem: they charged me for services while blocking me from using them.

  • Since February 2025, I have not been able to access my account or pick up mail because of a forced Terms of Service change.
  • Even though I had no access, iPostal1 continued billing me monthly fees and storage fees for six months.
  • When I reported this to the BBB and Attorney General, iPostal1 responded by closing my account for cause instead of fixing the issue.
  • On top of that, they threatened to destroy my mail unless I pay more fees, even though they are the ones who blocked my access in the first place.

  Refund Issue

  iPostal1 only offered me $38.78, but the total I was wrongfully billed is $119.92 plus storage fees. Their partial refund does not make me whole, and they have not explained why they refused to refund the rest.

  What I Am Asking For

  To settle this fairly, I need:

  1. A full refund of all fees billed from FebruaryAugust 2025.
  2. Written confirmation of what happens to my mail (release, return, or destruction).
  3. A stop to all further billing.

  Until iPostal1 provides these, I cannot consider this complaint resolved.

  
  ******* ******

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 08/27/2025

  After attempting to resolve the issues, our team gave a formal notice that your account will be permanently closed effective immediately due to (1) your non-acceptance of the updated Terms of Service (***) and (2) your personal request for closure. You were presented with the updated *** on several occasions and were granted an additional 30 days to review them. Despite reminders, you took no action to accept the terms. During this period, monthly and storage fees continued to accrue in accordance with the *** you originally accepted. These fees were appropriately charged. Due to ongoing non-compliance, your mail center and iPostal1 have elected to terminate your services. We advised on mail handling prior to termination.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a virtual private healthcare practice and have been using iPostal1 for professional mail forwarding services. Unfortunately, iPostal1 has failed multiple times to fulfill their obligations in forwarding my mail despite multiple confirmations and follow-up communications.Specifically:On at least two occasions, I was told by iPostal1 customer service that my mail had been sent out, only to later discover that it had not been forwarded.The mail in question includes business checks and confidential patient-related materials, which are time-sensitive and, in some cases, protected under ***** privacy regulations.I have contacted iPostal1 support multiple times, and I have also requested assistance from their leadership team. However, my concerns have not been addressed satisfactorily as they continuously state that the mail is being sent promptly. There has been no consistent resolution or explanation.This failure has caused delays in business operations and raises serious concerns about their handling of sensitive information and customer trust.I have retained all correspondence and can provide it upon request.

  Business Response

  Date: 08/04/2025

  Thanks for writing in to us. Our **************** team has been in contact with you and has been continually and diligently working with your mail center to comply with our service standards. We are taking these issues very seriously. The mail items in question have been shipped. Our recommended course of action is to switch to a location that can better suit your needs, although we understand that you are currently working on moving your business. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received my mail or any of the other request as follows: 

  -Confirmation numbers that I can track accordingly; Online it states that the mail has "picked up" which I have not done and does not show the tracking numbers. I have yet to receive my mail. 
  -A written explanation detailing why the mail was not forwarded as promised;
  -Information on what steps Staples and/or iPostal1 will take to ensure this does not happen again; specific steps as the previous ones are clearly ineffective 
  -Reimbursement or compensation due to the financial and administrative consequences caused by your agency's failure to get the location in order. 

  I have also not received a phone call from any leadership above the *****, a manager who unfortunately does not have much control and can only do so much. They can give me a call at ************. 

  
  Sincerely,
  
  *** ****** ********
  
  
  
  
   

  
  

  Business Response

  Date: 08/18/2025

  Our team has been working diligently to resolve all open concerns. Your communication was escalated to our management team. The shipment in question was delivered, as well as understanding and fixing the address situation. A reimbursement check has been issued. In addition, our team has supplied alternative options to help ensure your receive your mail in a timely manner. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I really hope you gain awareness of your current practices and customer services as your services are vital for businesses like mine. 
  
  Sincerely,
  
  *** ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ******* @6 months ago. I received a notice in late May/Early **** informing me that the iPostal address I have will no longer be available and that ******* would be providing further information about our options, where we could continue to get mail, what new address we could choose, etc. That information never came. And apparently our address won't be available starting in a few days. I am at a loss as to what to do. I have tried contacting ******* twice via email and once by phone, but still have no information, no one has responded. If it were easier to just go with another service provider, I would, but it is very time consuming and messy to change an address, especially when you are not in the location. ******* has really handled this badly and I am still at a loose end. I would like them to provide a concrete option for its customers of that location.

  Business Response

  Date: 07/29/2025

  Thanks for writing to us. Our **************** team has been in contact with you. We apologize for the delay and for any inconvenience this has caused. The new staff is ready at the new location, and a mail forwarding arrangement is in place to ensure that any mail sent to the old address is redirected appropriately. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did in fact get in touch, and they have informed me that they have a mail forwarding option while they finalize a new address in **, so hopefully my mail won't get lost. But, I still don't have an actual address to give people and as I just moved out of my apartment, I am in limbo address-wise. And, I was informed that the price of the new address when available, will be double what I am paying now. While they are trying to resolve the issue of the address, I am still likely going to seek other options.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 08/05/2025

  Our team has provided two location options: if you choose to wait for the upcoming location, your account will be grandfathered in at your current subscription rate, with no changes to your monthly fee, or if you would like to transfer to an existing iPostal1 address in **, there is another location which charges the same rate that you have been paying. We are happy to assist you with either option. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter is in process of being resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Business Practices I paid $9.99 for a mailbox subscription with iPostal1, but after signing up, they demanded I pay another $25 for their exclusive online notary service or they wouldnt open my account. **** Form 1583 notarized at my local bank (perfectly valid) was flatly rejected. Now they refuse to respond to my cancellation or refund requests. This was never disclosed before signing up, which makes this feel like a bait-and-switch scheme.I have since canceled my account and filed a dispute with my credit card company. I strongly advise others to stay away from this company.

  Business Response

  Date: 07/29/2025

  Thanks for writing to us. Our **************** team has been in contact with you. The **** requires that the Form 1583 be notarized to help prevent fraud, protecting both you and the mail center. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use our online notary service for $25. We refunded your subscription fee. Please allow 5-7 business days to see this reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Deceptive Business Practices - I paid $9.99 for a mailbox subscription with iPostal1, but after signing up, they demanded I pay another $25 for their exclusive online notary service or they wouldnt open my account.I had the required **** Form 1583 notarized at my local bank (perfectly valid) and it was flatly rejected. Now they refuse to respond to my cancellation or refund requests, 3 emails sent. This was never disclosed before signing up, which makes this feel like a bait-and-switch scheme. I have since canceled my account and filed a dispute with my credit card company. I strongly advise others to stay away from this company.
  
  UPDATE:

  AFTER filing with BBB, I was contacted by iPostal1 customer service and they tried explaining that the online notary and $25 fee was something that they started requiring almost a year ago OK, why wasnt it CLEARLY stated when I originally signed up??? And again, AFTER I filed a complaint with BBB, only then did they reply to me and did offer a full refund. But, as I replied to them "Too little, too late!"

  So, my point stands They are not upfront about their service and charges, if you dont elevate your complaint,they wont respond. Im just making users aware This is what happened.  

    

  
  
  
  
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-10-25 I signed up for a virtual mailbox through iPostal1 and paid $10 for a month. The website claimed submitting the 1583 was an easy process, however made NO mention of it requiring a specific service (Proof Online Notary) when signing up. I decided to notarize through another agency and completed it that way. However, it was never stated that I needed to notarize through only Proof and I only found out when I talked to an agent. I ordered a package valued at $40 USD and it was delivered to the Staples location, where they claimed my mailbox was not appearing in their system, even though I had opened the mailbox and am paying for it. Since I cannot file my 1583 through Proof, a requirement not disclosed when signing up, I can not receive the service I am paying for. they claim that I can use my University ID to notarize which all services allow, except for Proof. I attempted to notarize, using the University ID which ********************** claimed was allowed, but when accessing the Proof platform it was not allowed. I have attempted to contact support but do not receive a resolution on the issue as they tell me I need to notarize through Proof, but since they don't let me use my University ID I can not do that. I signed up knowing I had the proper identification for 1583, but since iPostal1 hides that they require notarization through Proof I cannot receive the services I am paying for. I placed an order for a package valued at $40, before I found out that my notarization through another service wouldn't fulfill the requirement- once again not stated when signing up. Now the package is being held and I cannot recieve it.The package is my property, so I need a reimbursement for the value of it ($40) as well as the cost of the subscription, IF they will not accept my 1583 filed through another service OR allow Staples to release my package. It is deceptive to hide the service required to notarize 1583 before signing up, so it should be clearly stated on their website.

  Business Response

  Date: 06/23/2025

  Thanks for writing in to us. Our Customer Service team has been in contact with you. Our team will work with you to complete your documents and approve your account. As a courtesy, your mail center will hold on to your package, instead of returning to sender, until your account is approved. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

   

  
  

  ***** ***** ******** *****************************
  ***** ********* **** ** **** **** **
  *** ***** ********** ****************************
  ******** **** ********* ******* ** ****** ****

   

  To whom this may concern,

   

  Regarding Case #******** 

   

  Reason to reopen this case:

   

  Company support team contacted me and told me to notarize with a different online service. I got a new form notarized and spent an additional 25 dollars on it, they took over a week to "verify" the new form and they rejected the new 1583 form for a reason never stated as a requirement. If I get my 1583 form notarized successfully and officially by a notary then I should be able to receive my package, they have no right to add more steps. They requested I spend ANOTHER 25 dollars to notarize again which i will not be doing. I have been robbed of my money and they want more from me.

   

  Please reopen the case, I am not satisfied the the resolution offered by the company.

   

  Thank you, 

  ***** ********

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/10/2025

  After reviewing your recent communications, we have determined that your conduct—including the use of foul language—violates our Terms of Service. As a result, your account has been closed, and you will not be eligible to sign up with iPostal1 in the future. We take the safety and professionalism of our platform seriously and appreciate your understanding. We wish you the best moving forward.