Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You billing system is not working properly and I cannot make a payment. My credit union says they see nothing coming in from you guys when I make a payment you system keeps saying my address is wrong but, my address is correct. Can you guys please explain to me the issue you are having on why my payment is not processing as I already spoke with my credit union and I believe I was hit with a fee and I need that fixed.

  Business Response

  Date: 09/30/2022

  Thanks for writing in to us. According to our records, your account is up to date and we see the new card on 9/26 was added successfully. We trust that this will settle this complaint.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My issue is still not resolved. Not matter which new card I add from my credit Union your system will not take it. However, when I add a card from other financial institutions your system accepts it.

  I know I am putting my address in correct but, I would like to add my business debit card on to my account but, I cannot. Somebody emailed me but, never responded back to my email. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: [Your Answer Here]

   may not have been clear in my last request when I sent it off that I was not properly assisted with. My credit union is saying they are receiving anything from you guys to be rejecting any charges. Your system keeps saying my address is wrong when it isnt and your system is not charging my card which put me at risk of the additional fee. Replying to my request saying another card/ credit union that is unrelated to the issue isnt helping or resolving my issue. Yes, Im 100 % aware I added another card. I had to because, you system wont take any of my cards or charge them thats with my credit union and I need to get to the bottom of whats going on please & not have these fees charged. Again, my credit union never receives any transmissions for them to reject they havent rejcted anything or said anything was incorrect becaus,your system is not sending it. **** reached out to me and never responded back and he sent me a generic response

  .Desired Resolution / OutcomeDesired Resolution:Refund 

   In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely,*************************** 

  Business Response

  Date: 10/26/2022

  We apologize that our system is not able to accept your credit card. Although this infrequently happens, it does not mitigate your frustration. Unfortunately, it is out of our control. We are working to correct this, as we are moving to a new system and expect to have it available in the first quarter of 2023. Our Customer Service team has offered to work with you to refund any charges that incurred due to the issue at hand. We can also work with you and your mail center to make arrangements to have any mail that is currently in your mailbox forwarded to you. We trust that these steps will settle this complaint.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iPostal1 is overcharging me every single month for extra storage used even tho I never extended or requested any extra storage use. The range of the fees started on $2 now they are around $6-$10 a month extra. I have to all the time emailing, and chatting requesting refunds for their system issue that last for almost a year and no apologies, no satisfactions, nothing. They just think I am not checking my bank account statements.. ************** marking my mail as pick up on time and they anyway still charging me for extra, pretending that they don't know anything. It is unacceptable from the business do this kind of things.

  Business Response

  Date: 09/30/2022

  Thanks for writing in to us. We are sorry for the inconvenience you have experienced with your pickups. According to our records, our **************** team has apologized and worked with your mail center to mark your items as picked up as well as refunding any incorrect storage fees. One of our representatives has contacted you and has added four free months to your subscription. We trust that the steps we have taken will settle this complaint.