Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  iEDM.com

  Private Address Long Is City, NY 11106

• 

  iEDM.com

  1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my husbands best friends birthday. Shipping says 3-7 days. There has been absolutely no updates, Ive reached out via email twice with no response! Their phone number is simply a voicemail saying to email them. I would like for them to send me my products I paid for! Their entire website needs an update as its false advertising to say 3-7 days!

  Business Response

  Date: 06/21/2024

  Dear *******,

  Good day! Please be aware that the production can take up to 7 business days at this time with an additional 2 to 7 days for US delivery, depending on the
  shipping method. Sorry for the confusion however, please note that your order will only be shipped once they are produced and the shipping time will only
  take effect once the package ships.

  Your order is in production at the moment and will be ready for shipping before Friday next week. We will send you the tracking details as soon as we have one assigned to your package. We have also responded to your emails from yesterday. 

   

  Sincerely,

  iEDM Team
  

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and order on Saturday 6/15 order #******. paying over $200 for my order, including upgrade 2-4 day priority shipping for an event I have coming up. The items have not even been shipped out yet. As well as this company is ridiculous to get a hold of. I have called every help line I can where even during business hours the line is always closed.

  Business Response

  Date: 06/21/2024

  Dear ******,

  Good day! We know you are eagerly awaiting the delivery. Our all-over-print items are hand-pressed for every order to create a vibrant finish. Please be aware that the production can take up to 5 business days at this time with an additional 2 to 7 days for US delivery, depending on the shipping method. Your order will only be shipped once they are produced and the shipping time will only take effect once the package ships.
  

  Your order is near completion and will be shipped shortly. We'll send the tracking details via email as soon as we have one assigned to your order.

  Lastly, we wish to apologize for our phone number is a dedicated voicemail. We respond to customers who reached out to us from our voice mail through email. We'll update you with the tracking details early next week. Stay safe!
  

   

• Initial Complaint

  Date:05/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on 4/22/2024. Today is now 5/9/2024. I still have not received my items. I've trying contacting them via two separate email addresses and ******** messenger with no response. It's been over a week since I've messaged them and there has been no shipping updates since I placed my order. I highly do not recommend this business!

  Business Response

  Date: 05/10/2024

  Dear *****,

  We know you eagerly awaiting to receive your order. Please note that the items you have purchased are made-to-order items, which require 5-7 business days before shipping. However, with the continuously increased volume of festival orders we are receiving, we are experiencing a bit of manufacturing delays affecting our made-to-order items.

  Finally, your order has shipped. You may track it here: **************************************************************************************

  We sincerely apologize for the delay in shipping your order and we genuinely appreciate your time as we adapt to the current circumstances. We promise it will be well worth the wait.
  Please let us know if you have any further questions.

  Sincerely,

  iEDM Customer Support
  

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an order on April 17th. Order number #******. I have reached out twice through there website. It has been almost 2 weeks now and havent received tracking information or an email referring to shipment been sent out, time estimate. I have an even within a week that is needed for these purchases and I would like to have my order , when the status of website says 5-7 days and has exceeded those days.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2024 I put in an order through IEDM order #******. I believe it said 3-7 business days for priority shipping. It has not been shipped and theres no response through email whatsoever. I either want a refund or my items shipped asap. I have EDC on May 17 and I spent over $228 on items that might not even show. If they cant uphold their shipping promises or cant get me my package by next week I want a refund.

  Business Response

  Date: 04/27/2024

  Dear ******,

  I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part. We experienced a large influx of sales during the past few weeks which led to slow down in our production flow and delayed shipment. I can assure you we are working around the clock to fix the shortcomings we have encountered over recent weeks.
  
  Your order is nearly done and will be shipped next week, surely before Friday. Guaranteed you will have it a week before ****** To make things right, we would like to offer you free shipping upgrade and a discount worth $50 which will be refunded to your account.
  

  We take full responsibility for the inconvenience it may have caused you. Hoping you would let us finish your order.

   

  Sincerely,

  ******
  iEDM Team
  

  
  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an item on clearance: I understand that the item is not refundable but the item looks nothing like the picture described. Its too late for me to exchange the item due to the event coming up so I feel like I deserve a full refund for that one item since its not what was pictured.

  Business Response

  Date: 02/14/2024

  Dear BBB Team,

  
  We have been in-touch with the customer and have arranged a free replacement to be shipped by the end of the week. The new order number is #******. I apologize for the inconvenience.
  

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th I placed an order with iedm.com (order #****** - $130.45) for friend's birthday (his birthday is December 14th). I did not expect the order to necessarily arrive in time but hoped that it would be close. I began to check on the order a few days before to see what the status was. I sent an email on December 11th, December 18th and December 21's, as well as sent 2 requests through the website and left on voicemail on December 19th. That is a total of 6 attempts to inquire about my order, and I have yet to receive any reply, At this point I feel like I gave money away to a scamming website. I would like a full return, or this item to be overnighted right away.

  Business Response

  Date: 12/22/2023

  Hi *****, 
   
  We are very sorry for the inconvenience, making our customers worry and feel upset is the last thing we'd want to do. We've been replying to every email we are receiving however, it seems that our customers are not being notified of our responses. We were only able to fix the issue a couple of days ago.
   
  Our team is working around the clock to fulfill orders as quickly as possible, while maintaining high-quality standards for our custom-made-to-order items. However, with the continuously increased volume of orders we are receiving, we are experiencing a bit of manufacturing delays affecting our made-to-order items. Your order is almost done and will be shipped after the holiday next week.
   
  I can go ahead and cancel your order for you and apply a refund if you would like. However, I hope youll reconsider and let us complete your order - Im happy to sweeten the deal for you and apply a 15% credit towards your purchase and ship it via Priority mail.
   
  I hope you'd find our offer reasonable, we look forward to your response.

   

  Sincerely,
  iEDM Team
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with iEDM.com back on April 4th, 2023, order # ******. The clothing from the order was delivered, but I realized that I ordered the wrong sizes. I proceed to follow all of ****'s instructions to initiate an exchange for new sizes by providing them a copy of the exchange form, $5 via paypal for a "re-shipment fee" + the transaction ID, and the *** tracking number for the return shipment to them. I have since sent them numerous emails requesting a status update on the exchange since this information had been provided to them. **** has not replied to a single email I have sent which leads me to believe they are engaging in fraud and that I will not be getting any exchanged clothes, despite having followed their explicit instructions. They do not have a brick and mortar store that I can visit and their phone number just goes straight to voicemail, so the only hope you have of speaking with anyone is via email. *** Tracking # - ****************** - (This was the return package I sent iEDM which included all the original clothing with tags on them in original condition). I mailed it back less than 24 hours after I received them. It shows that it has been delivered to and received by someone at iEDM's address that they provided (***************************************************************************).PayPal Transaction ID # - *****************

  Business Response

  Date: 05/03/2023

  Dear *****,

  Our sincerest apologies for the delay in our response. We have just identified an issue with our system resulting to the disruption of our email services over the past few days. Our team has been working to resolve the issue and your service should be back up and running shortly.
  
  I have attached the thread of our emails providing you with an update about your exchange and answering every question you have - which we thought you were receiving.  Unfortunately, we were only able to confirm this issue just a couple of days ago. We know that there is still no excuse for this and that it still made you worry about your purchase and we understand why you had to post your reviews.
  
  We appreciate your patience while we resolved this issue and apologize for any inconvenience you experienced. Looking forward to hearing from you soon.
  
  

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 12-4-22 ********* ****** For clothing.Wanting an exchange because of the size but the business declined.Order number *******Because of how badly the clothes smelled, like mildew, I had to wash them. The website states they will not take merchandise back if washed but the clothes were delivered smelling very badly like mildew. I had no choice but to wash them so my son could try them on since he has a low immune system from cancer. They never should have been sent to us like that in the first place. If they were sent in good shape like they were suppose to be in, there never would have been a problem. I tried multiple times to call them but no answer and they rarely return emails. I had no other options since they wouldn't answer their phone and the items were in bad shape, I had to wash them to see if they fit. I also paid for 7 day delivery but they took 3-4 weeks to deliver and they didn't refund the express fee. I just want a different size, the hoodies are very long. Please help my situation. Thank you,*********************

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount was 80$They haven't done anything to resolve this, I have filed several requests with their "customer" service department.The 3rd party tracking app doesn't work, it just simply says "tracking" when you click on your item. It says shipping is 3-5 days. I placed my order on the 29th of November and still haven't received it.

  Business Response

  Date: 12/08/2022

  Dear ****,

  I apologize for your poor online shopping experience with iEDM. The recent delays in production and shipping were completely unsatisfactory on our part.Good news is we've shipped your order, you may track it here: ************************************************************************************************