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Business Profile

Online Retailer

iEDM.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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iEDM.com has 2 locations, listed below.

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    • iEDM.com

      Private Address Long Is City, NY 11106

    • iEDM.com

      1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for expedited shipping on a product coming from ********** to *******... Payment was made October 15th...I have not received a tracking number as of October 26th. Order status remains to be "confirmed"... I sent an email and have received no response. As a resolution I simply ask for a written or verbal confirmation from seller that the products purchased are being shipped, I also request to be reimbursed for the shipping cost. I am willing to disregard shipping reimbursement if the product arrives at some time within this week. I am aware of the 5 production days and we are well past that...I will be happy to change my reviews and reddit post as soon as the clothing arrives and proves to be good. I will happily praise and support IEDM, even if they just communicate with me I'd be willing to atleast give a better review and not reach out to my bank.

      Business Response

      Date: 10/29/2024

      Dear *****,

      Thank you for your time. I regret the delay in responding and appreciate your understanding.

      Both of your orders have shipped, please check your inbox for the tracking details. Lastly, we've issued a refund to your account worth $30 to compensate the inconvenience this may have caused you. Thank you for holding on as we complete your order and for supporting small businesses like ours, it truly means a lot to us.

      Take care!

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/4/2024 $150 Im trying to get my order i paid $150. Ive tried sending emails *** tried calling sending me straight to voicemail im.just trying to get what i ordered before edc I find it crazy that i had to pay so much yet its taking longer then what they said was gonna take.

      Business Response

      Date: 10/20/2024

      Dear *****,

      I'd like to apologize for the delay in receiving an update for your order.  We are experiencing an increased volume of emails resulting in longer response times than wed like. I assure you we are answering all inquiries with efficiency and in the order in which they have been received. Your time is greatly appreciated.

      Your order finally shipped and will be delivered to you next week. You'll have it handy before EDC. Thank you for supporting small businesses like ours, it truly means a lot to us.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered early June for EF, a week before EF realized I never saw a ship notification so I emailed asking to cancel. 2 min after this I received a **** shipping label created email. 5 min later I receive an email telling me to check my spam folder because the order already shipped and it cannot be canceled. I emailed back asking them not to play this game and please refund the order. It shipped, it arrived at home during EF. I returned it to sender, asked for a refund. A month later - nothing. ^ reiterated my refund request, they emailed saying it was returned to them but not to worry, for $6.95 theyd send it back out to me! Finally, having enough, I reiterated the timeline and indicated I would file a claim with my CC company if they didnt fully refund. They finally issued a refund Shady/scammy customer service, took way more of my (and their) time then this needed. Will not order from them again

      Business Response

      Date: 07/11/2024

      Dear ***********,

      I understand that you're upset about the shipping delay for your order and I want to sincerely apologize for the inconvenience this has caused you. We know how important it is to receive your order in a timely manner, and we're truly sorry for not meeting your expectations in this case.
      Your full refund has been issued the other day, you should receiver an email notification shortly.

      Once again, I apologize for your poor online shopping experience with iEDM. Please let us know if you have any additional questions and well be glad to assist you.

      Sincerely,

      iEDM Team

       

       

      Customer Answer

      Date: 07/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************************



       

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 6/7/24. Today is 7/8/24 - I haven't received the tracking information. I have sent many emails, no one answers the phone, and I still don't have a tracking number.

      Business Response

      Date: 07/13/2024

      Hi ******,

      Good evening!

      Let me apologize for the unexpected wait time for your order. Unfortunately, we've recently been advised that our we are having issues with our partner manufacturer. With this, we won't be able to fulfill your order anytime soon and have opted to issue your money back in full. You should receive an email notification shortly.

      Again, we sincerely apologize for your poor online shopping experience and we do hope you'll consider coming back soon.

       

      Warm regards, 

      ******
      iEDM Customer Support Manager

      Customer Answer

      Date: 07/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for my husbands best friends birthday. Shipping says 3-7 days. There has been absolutely no updates, Ive reached out via email twice with no response! Their phone number is simply a voicemail saying to email them. I would like for them to send me my products I paid for! Their entire website needs an update as its false advertising to say 3-7 days!

      Business Response

      Date: 06/21/2024

      Dear *******,

      Good day! Please be aware that the production can take up to 7 business days at this time with an additional 2 to 7 days for US delivery, depending on the
      shipping method. Sorry for the confusion however, please note that your order will only be shipped once they are produced and the shipping time will only
      take effect once the package ships.

      Your order is in production at the moment and will be ready for shipping before Friday next week. We will send you the tracking details as soon as we have one assigned to your package. We have also responded to your emails from yesterday. 

       

      Sincerely,

      iEDM Team

    • Initial Complaint

      Date:06/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed and order on Saturday 6/15 order #******. paying over $200 for my order, including upgrade 2-4 day priority shipping for an event I have coming up. The items have not even been shipped out yet. As well as this company is ridiculous to get a hold of. I have called every help line I can where even during business hours the line is always closed.

      Business Response

      Date: 06/21/2024

      Dear ******,

      Good day! We know you are eagerly awaiting the delivery. Our all-over-print items are hand-pressed for every order to create a vibrant finish. Please be aware that the production can take up to 5 business days at this time with an additional 2 to 7 days for US delivery, depending on the shipping method. Your order will only be shipped once they are produced and the shipping time will only take effect once the package ships.

      Your order is near completion and will be shipped shortly. We'll send the tracking details via email as soon as we have one assigned to your order.

      Lastly, we wish to apologize for our phone number is a dedicated voicemail. We respond to customers who reached out to us from our voice mail through email. We'll update you with the tracking details early next week. Stay safe!

       

    • Initial Complaint

      Date:05/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 4/22/2024. Today is now 5/9/2024. I still have not received my items. I've trying contacting them via two separate email addresses and ******** messenger with no response. It's been over a week since I've messaged them and there has been no shipping updates since I placed my order. I highly do not recommend this business!

      Business Response

      Date: 05/10/2024

      Dear *****,

      We know you eagerly awaiting to receive your order. Please note that the items you have purchased are made-to-order items, which require 5-7 business days before shipping. However, with the continuously increased volume of festival orders we are receiving, we are experiencing a bit of manufacturing delays affecting our made-to-order items.

      Finally, your order has shipped. You may track it here: **************************************************************************************

      We sincerely apologize for the delay in shipping your order and we genuinely appreciate your time as we adapt to the current circumstances. We promise it will be well worth the wait.
      Please let us know if you have any further questions.

      Sincerely,

      iEDM Customer Support

    • Initial Complaint

      Date:04/29/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased an order on April 17th. Order number #******. I have reached out twice through there website. It has been almost 2 weeks now and havent received tracking information or an email referring to shipment been sent out, time estimate. I have an even within a week that is needed for these purchases and I would like to have my order , when the status of website says 5-7 days and has exceeded those days.

      Customer Answer

      Date: 04/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2024 I put in an order through IEDM order #******. I believe it said 3-7 business days for priority shipping. It has not been shipped and theres no response through email whatsoever. I either want a refund or my items shipped asap. I have EDC on May 17 and I spent over $228 on items that might not even show. If they cant uphold their shipping promises or cant get me my package by next week I want a refund.

      Business Response

      Date: 04/27/2024

      Dear ******,

      I apologize for your poor online shopping experience with iEDM. The recent delays and customer service wait times were completely unsatisfactory on our part. We experienced a large influx of sales during the past few weeks which led to slow down in our production flow and delayed shipment. I can assure you we are working around the clock to fix the shortcomings we have encountered over recent weeks.

      Your order is nearly done and will be shipped next week, surely before Friday. Guaranteed you will have it a week before ****** To make things right, we would like to offer you free shipping upgrade and a discount worth $50 which will be refunded to your account.

      We take full responsibility for the inconvenience it may have caused you. Hoping you would let us finish your order.

       

      Sincerely,

      ******
      iEDM Team


    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order an item on clearance: I understand that the item is not refundable but the item looks nothing like the picture described. Its too late for me to exchange the item due to the event coming up so I feel like I deserve a full refund for that one item since its not what was pictured.

      Business Response

      Date: 02/14/2024

      Dear BBB Team,


      We have been in-touch with the customer and have arranged a free replacement to be shipped by the end of the week. The new order number is #******. I apologize for the inconvenience.

    iEDM.com is NOT a BBB Accredited Business.

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