Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iEDM.com

  Private Address Long Is City, NY 11106

• 

  iEDM.com

  1 Bridge Plz N Ste 275 Fort Lee, NJ 07024-7586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th I placed an order with iedm.com (order #****** - $130.45) for friend's birthday (his birthday is December 14th). I did not expect the order to necessarily arrive in time but hoped that it would be close. I began to check on the order a few days before to see what the status was. I sent an email on December 11th, December 18th and December 21's, as well as sent 2 requests through the website and left on voicemail on December 19th. That is a total of 6 attempts to inquire about my order, and I have yet to receive any reply, At this point I feel like I gave money away to a scamming website. I would like a full return, or this item to be overnighted right away.

  Business Response

  Date: 12/22/2023

  Hi *****, 
   
  We are very sorry for the inconvenience, making our customers worry and feel upset is the last thing we'd want to do. We've been replying to every email we are receiving however, it seems that our customers are not being notified of our responses. We were only able to fix the issue a couple of days ago.
   
  Our team is working around the clock to fulfill orders as quickly as possible, while maintaining high-quality standards for our custom-made-to-order items. However, with the continuously increased volume of orders we are receiving, we are experiencing a bit of manufacturing delays affecting our made-to-order items. Your order is almost done and will be shipped after the holiday next week.
   
  I can go ahead and cancel your order for you and apply a refund if you would like. However, I hope youll reconsider and let us complete your order - Im happy to sweeten the deal for you and apply a 15% credit towards your purchase and ship it via Priority mail.
   
  I hope you'd find our offer reasonable, we look forward to your response.

   

  Sincerely,
  iEDM Team
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with iEDM.com back on April 4th, 2023, order # ******. The clothing from the order was delivered, but I realized that I ordered the wrong sizes. I proceed to follow all of ****'s instructions to initiate an exchange for new sizes by providing them a copy of the exchange form, $5 via paypal for a "re-shipment fee" + the transaction ID, and the *** tracking number for the return shipment to them. I have since sent them numerous emails requesting a status update on the exchange since this information had been provided to them. **** has not replied to a single email I have sent which leads me to believe they are engaging in fraud and that I will not be getting any exchanged clothes, despite having followed their explicit instructions. They do not have a brick and mortar store that I can visit and their phone number just goes straight to voicemail, so the only hope you have of speaking with anyone is via email. *** Tracking # - ****************** - (This was the return package I sent iEDM which included all the original clothing with tags on them in original condition). I mailed it back less than 24 hours after I received them. It shows that it has been delivered to and received by someone at iEDM's address that they provided (***************************************************************************).PayPal Transaction ID # - *****************

  Business Response

  Date: 05/03/2023

  Dear *****,

  Our sincerest apologies for the delay in our response. We have just identified an issue with our system resulting to the disruption of our email services over the past few days. Our team has been working to resolve the issue and your service should be back up and running shortly.
  
  I have attached the thread of our emails providing you with an update about your exchange and answering every question you have - which we thought you were receiving.  Unfortunately, we were only able to confirm this issue just a couple of days ago. We know that there is still no excuse for this and that it still made you worry about your purchase and we understand why you had to post your reviews.
  
  We appreciate your patience while we resolved this issue and apologize for any inconvenience you experienced. Looking forward to hearing from you soon.
  
  

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 12-4-22 ********* ****** For clothing.Wanting an exchange because of the size but the business declined.Order number *******Because of how badly the clothes smelled, like mildew, I had to wash them. The website states they will not take merchandise back if washed but the clothes were delivered smelling very badly like mildew. I had no choice but to wash them so my son could try them on since he has a low immune system from cancer. They never should have been sent to us like that in the first place. If they were sent in good shape like they were suppose to be in, there never would have been a problem. I tried multiple times to call them but no answer and they rarely return emails. I had no other options since they wouldn't answer their phone and the items were in bad shape, I had to wash them to see if they fit. I also paid for 7 day delivery but they took 3-4 weeks to deliver and they didn't refund the express fee. I just want a different size, the hoodies are very long. Please help my situation. Thank you,*********************

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount was 80$They haven't done anything to resolve this, I have filed several requests with their "customer" service department.The 3rd party tracking app doesn't work, it just simply says "tracking" when you click on your item. It says shipping is 3-5 days. I placed my order on the 29th of November and still haven't received it.

  Business Response

  Date: 12/08/2022

  Dear ****,

  I apologize for your poor online shopping experience with iEDM. The recent delays in production and shipping were completely unsatisfactory on our part.Good news is we've shipped your order, you may track it here: ************************************************************************************************