Business Profile

Online Retailer

iEDM.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for iEDM.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

31 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered item 14 days ago and paid for first class shipping. Item states up to 5 days for manufacture. After 14 days there has been no update on item. **************** takes days to respond and just keeps offering store credit for future orders which I expressed i have no desire for given the problems with this order and that it was purchased for a specific event which was this weekend. Still no update o. When item will be manufactured and I have no requested a refund given that item still has not been completed and now I am receiving no response from the company.
Business Response
Date: 12/17/2024
Hi ****,
Woo hoo! Your order is finally on its way. You will receive an email with the shipment details shortly. Please check your inbox or spam folder.

The recent delays and customer service wait times were completely unsatisfactory on our part. Unfortunately, we were significantly backed up on emails at that time but I can assure you we are working around the clock to fix the shortcomings we have encountered over the past couple of weeks.

Again, we apologize for keeping you waiting, and thank you for holding on as we complete your order. We've issued an additional discount to your account as a gesture for your time. Thank you for supporting small businesses like ours, it truly means a lot to us.

Take care!
Regards,
iEDM Team
Customer Answer
Date: 12/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved ti satisfaction.
I finally received a response after the company was notified of my complaint filed with the BBB. However, my request to cancel my order was ignored. I was again offered a gift card that I declined several times and was advised they would provide priority shipping for the delay. The shipping method they chose was lesser quality than the shipping method I paid for which was first class at the time of ordering as this item was for an event which has now passed. They did refund part of my shipping costs which is not what i asked for and have now shipped the ordered despite my request to cancel it twice. I am still waiting to see if my order arrives. I have attached a screenshot of my correspondence with the business.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ******

Business Response
Date: 12/19/2024
Good day, ****
The shipping delays are expected during this time of the year, we want to re-assure you that we used a faster shipping method for your order as we promised. First Class method takes 5 to 7 days while Priority shipping takes 2 to 3 days. The tracking link shows it will be delivered to you on the 21st.
Lastly, we've issued a discount to your order which now sums upto half of the price of the hoodie aside form the gift card we sent. I hope you find this offers favorable. Let us know how you wish to proceed with your order once you have it and we'll be happy to assist you.

Sincerely,
iEDM Team

Customer Answer
Date: 01/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I received an email that this situation has been resolved and that I did not respond, however I did. Since my last correspondence, I finally received the product and it was defective as it came torn and not sress length as they claimed. I again contacted the company and now have requested to return the item since they did not cancel my order per my request and now the item is defective and they are refusing the return despite their website saying item is returnable and exchangable.

Sincerely,

**** ******
Initial Complaint
Date:11/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed my order on October 23, the two products I ordered said they take 5 days to produce. It has now been 17 business days and 23 regular days since my order. I requested information about my shipment on November 5th and was told my order was almost ready, it is now 10 days later and the product still has not shipped. I requested a full refund yesterday November 14 with no response and again today November 15th with no response. Their website has now disappeared so I have no choice but to call my credit card company and try and get my money back through them. Order number ****** spent $245 do not order from this company as it is clearly a scam.
Business Response
Date: 11/21/2024
Hi **********
Our sincerest apologies for your poor shopping experience.
Our team is working around the clock to fulfill orders as quickly as possible while maintaining high-quality standards for our custom-made-to-order items. However, with the continuously increased volume of festival orders we are receiving, we experienced a bit of manufacturing delays.
We've shipped your package last week and it is now in transit via ****** The international tracking link will start to show update once the package is received by our partner carrier who will ship it internationally. I attached the ***** tracking page here to prove that we cannot cancel the shipment anymore since it is already in transit.
Rest assured that your package is making its way to you as we speak. International shipment usually takes 2-3 weeks for Standard Shipping and 5-10 days for Express. Thank you for supporting small businesses like ours, it truly means a lot to us. Stay awesome!
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order November 2. Have not received any type of tracking and when I call customer service the number is no longer working. I think I got scammed.
Business Response
Date: 11/14/2024
Hi *********,
Our sincerest apologies for the delay in receiving your order. The production period usually takes 5 to 7 days however, with the continuously increased volume of festival orders we are receiving, we are experiencing a bit of manufacturing delays.
Your order is now in transit, to be delivered within the next few days. You may track it here: *******************************************************************************************;
We genuinely appreciate your patience with us as we adapt to the current circumstances. If you would like any further assistance, please feel free to reach out to us. Stay safe!

Sincerely,
iEDM Team
Initial Complaint
Date:10/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for expedited shipping on a product coming from ********** to *******... Payment was made October 15th...I have not received a tracking number as of October 26th. Order status remains to be "confirmed"... I sent an email and have received no response. As a resolution I simply ask for a written or verbal confirmation from seller that the products purchased are being shipped, I also request to be reimbursed for the shipping cost. I am willing to disregard shipping reimbursement if the product arrives at some time within this week. I am aware of the 5 production days and we are well past that...I will be happy to change my reviews and reddit post as soon as the clothing arrives and proves to be good. I will happily praise and support IEDM, even if they just communicate with me I'd be willing to atleast give a better review and not reach out to my bank.
Business Response
Date: 10/29/2024
Dear *****,
Thank you for your time. I regret the delay in responding and appreciate your understanding.
Both of your orders have shipped, please check your inbox for the tracking details. Lastly, we've issued a refund to your account worth $30 to compensate the inconvenience this may have caused you. Thank you for holding on as we complete your order and for supporting small businesses like ours, it truly means a lot to us.

Take care!
Initial Complaint
Date:10/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/4/2024 $150 Im trying to get my order i paid $150. Ive tried sending emails *** tried calling sending me straight to voicemail im.just trying to get what i ordered before edc I find it crazy that i had to pay so much yet its taking longer then what they said was gonna take.
Business Response
Date: 10/20/2024
Dear *****,
I'd like to apologize for the delay in receiving an update for your order. We are experiencing an increased volume of emails resulting in longer response times than wed like. I assure you we are answering all inquiries with efficiency and in the order in which they have been received. Your time is greatly appreciated.
Your order finally shipped and will be delivered to you next week. You'll have it handy before EDC. Thank you for supporting small businesses like ours, it truly means a lot to us.
Initial Complaint
Date:07/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered early June for EF, a week before EF realized I never saw a ship notification so I emailed asking to cancel. 2 min after this I received a **** shipping label created email. 5 min later I receive an email telling me to check my spam folder because the order already shipped and it cannot be canceled. I emailed back asking them not to play this game and please refund the order. It shipped, it arrived at home during EF. I returned it to sender, asked for a refund. A month later - nothing. ^ reiterated my refund request, they emailed saying it was returned to them but not to worry, for $6.95 theyd send it back out to me! Finally, having enough, I reiterated the timeline and indicated I would file a claim with my CC company if they didnt fully refund. They finally issued a refund Shady/scammy customer service, took way more of my (and their) time then this needed. Will not order from them again
Business Response
Date: 07/11/2024
Dear ***********,
I understand that you're upset about the shipping delay for your order and I want to sincerely apologize for the inconvenience this has caused you. We know how important it is to receive your order in a timely manner, and we're truly sorry for not meeting your expectations in this case.
Your full refund has been issued the other day, you should receiver an email notification shortly.
Once again, I apologize for your poor online shopping experience with iEDM. Please let us know if you have any additional questions and well be glad to assist you.
Sincerely,
iEDM Team

Customer Answer
Date: 07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************************
Initial Complaint
Date:07/09/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 6/7/24. Today is 7/8/24 - I haven't received the tracking information. I have sent many emails, no one answers the phone, and I still don't have a tracking number.
Business Response
Date: 07/13/2024
Hi ******,
Good evening!
Let me apologize for the unexpected wait time for your order. Unfortunately, we've recently been advised that our we are having issues with our partner manufacturer. With this, we won't be able to fulfill your order anytime soon and have opted to issue your money back in full. You should receive an email notification shortly.
Again, we sincerely apologize for your poor online shopping experience and we do hope you'll consider coming back soon.

Warm regards,
******
iEDM Customer Support Manager
Customer Answer
Date: 07/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:06/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for my husbands best friends birthday. Shipping says 3-7 days. There has been absolutely no updates, Ive reached out via email twice with no response! Their phone number is simply a voicemail saying to email them. I would like for them to send me my products I paid for! Their entire website needs an update as its false advertising to say 3-7 days!
Business Response
Date: 06/21/2024
Dear *******,
Good day! Please be aware that the production can take up to 7 business days at this time with an additional 2 to 7 days for US delivery, depending on the
shipping method. Sorry for the confusion however, please note that your order will only be shipped once they are produced and the shipping time will only
take effect once the package ships.
Your order is in production at the moment and will be ready for shipping before Friday next week. We will send you the tracking details as soon as we have one assigned to your package. We have also responded to your emails from yesterday.

Sincerely,
iEDM Team
Initial Complaint
Date:06/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed and order on Saturday 6/15 order #******. paying over $200 for my order, including upgrade 2-4 day priority shipping for an event I have coming up. The items have not even been shipped out yet. As well as this company is ridiculous to get a hold of. I have called every help line I can where even during business hours the line is always closed.
Business Response
Date: 06/21/2024
Dear ******,
Good day! We know you are eagerly awaiting the delivery. Our all-over-print items are hand-pressed for every order to create a vibrant finish. Please be aware that the production can take up to 5 business days at this time with an additional 2 to 7 days for US delivery, depending on the shipping method. Your order will only be shipped once they are produced and the shipping time will only take effect once the package ships.
Your order is near completion and will be shipped shortly. We'll send the tracking details via email as soon as we have one assigned to your order.
Lastly, we wish to apologize for our phone number is a dedicated voicemail. We respond to customers who reached out to us from our voice mail through email. We'll update you with the tracking details early next week. Stay safe!
Initial Complaint
Date:05/09/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on 4/22/2024. Today is now 5/9/2024. I still have not received my items. I've trying contacting them via two separate email addresses and ******** messenger with no response. It's been over a week since I've messaged them and there has been no shipping updates since I placed my order. I highly do not recommend this business!
Business Response
Date: 05/10/2024
Dear *****,
We know you eagerly awaiting to receive your order. Please note that the items you have purchased are made-to-order items, which require 5-7 business days before shipping. However, with the continuously increased volume of festival orders we are receiving, we are experiencing a bit of manufacturing delays affecting our made-to-order items.
Finally, your order has shipped. You may track it here: **************************************************************************************
We sincerely apologize for the delay in shipping your order and we genuinely appreciate your time as we adapt to the current circumstances. We promise it will be well worth the wait.
Please let us know if you have any further questions.
Sincerely,
iEDM Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

iEDM.com

iEDM.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

iEDM.com is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

iEDM.com is NOT a BBB Accredited Business.