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Find a Location

Found My Animal LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Found My Animal LLC

      45 Pine Grove Ave Kingston, NY 12401-5407

    • Found My Animal LLC

      630 Flushing Avenue 6th Floor Brooklyn, NY 11206-5026

    Business ProfileforFound My Animal LLC

    Pet Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Found My Animal LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Found My Animal LLC

        45 Pine Grove Ave Kingston, NY 12401-5407

      • Found My Animal LLC

        630 Flushing Avenue 6th Floor Brooklyn, NY 11206-5026

      Location of This Business
      45 Pine Grove Ave, Kingston, NY 12401-5407
      BBB File Opened:
      2/22/2017
      Years in Business:
      16
      Business Started:
      10/21/2007
      Business Incorporated:
      10/21/2019
      Type of Entity:
      Corporation
      Business Management
      • Ms. Bethany T Obrecht, Founder/CEO
      Contact Information

      Principal

      • Ms. Bethany T Obrecht, Founder/CEO

      Customer Contact

      • Ms. Bethany T Obrecht, Founder/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/20/2023

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      Placed an order on 10/13/23. Received order 10/23/23. 12/18/23 received third email and invoice stating **** was outstanding. I placed an inquiry thru their website and response I got was that their records show paypal declined payment. My accounts show a paypal transaction on 10/13/23 and my bank statement shows a debit of $106.25 paid to found my animal on 10/16/23. When I attempted to reply to the email I received from them, it bounced back as mailer daemon. I also got an email stating I now have an account to oracle netsuite and to log in and remit payment.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sofia M

      1 star

      01/25/2024

      Battled back and forth for months for returns and refund of my items. Even though I have mailed the items as requested, I have not received my refund. Horrible customer service, seems very scam-like and terribly disappointed with the entire experience.

      Local BBB

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