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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes from outlet shoes on January 7 and my package was shipped left there facility at ************* and the status of my package never changed It just keeps say awaiting item at partner facility my order number is **************************

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 pairs of prescription glasses from Lensmart on 01/05/23 - Fast Track Express Shipping received my package on 01/13/23 and on 01/17/23 it says that my package departed their ** facility and is on its way to ***** - I live in **** (ONE state away from **) Ive called ***** and they said they cant help until the package is in their possession. I try to call Fast Track Express Shipping and their phone number is out of service. Is this even a real business? Have I been scammed? WHERE IS MY PACKAGE?!?

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my item on the 8th and they been having it s***e the 16th and the parcel been moving for God knows how long and it hasn't reached no facility or anything. My order number ************************** and you can see how long it's been just sitting there or maybe didn't even leave the facility. The fast track *** hasn't even replied to no emails no nothing and God knows if I got scammed or what. I just want my item

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered this item for my husband before xmas. 1/7 information indicated it left favility but **** has not received it. Unable to understand delay or when i should expect package.

    Customer Answer

    Date: 02/18/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fast Track Express & Cargo Services **** has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two purses from a company based out of *************** on 1/09/2023. The shipping said the "label was created on 1/09/2023 in ************************************." On 1/12/2023 it says the item has been received by the shipping partner "Fast Track ********* **** awaiting item. On 1/16/2023 it "Departed the facility in **********************************, **** awaiting the item" by Fast Track Shipping. On 1/18/2023 it arrived again in ************************************ by Fast Track Shipping. **** still hasn't received the item and it has remained in the same city and same zip code this entire time. I believe Fast Track Shipping is a false company and/or has stolen my package.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a package shipping to me that I had pre-ordered in late September 2022. On January 13th, 2023 I was very excited to learn that my package was on its way. however, there has been no update in the last 6 days, and another package from this courier constantly shifted between the same two locations multiple times for 20 days before finally arriving. My step mother has also had the same issue with this company, having multiple packages stuck in *********, ** for months with no updates, and some have not even arrived as of writing.The biggest problem is no way of contacting this business. The tracking section of their website is blank, and their number will answer, play waiting music, then tell you the number is no longer in service and hangs up.

    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************



     

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My shipment was purchased on 12/21/22. However, it has had the same status since 12/26/22: Departed Shipping Partner ********* **** Awaiting item **********, ** The date changes every 2-3 days but shipping status stays the same. Ive tried calling, get an option to hold, then the line hangs up. I need my shipment!!

    Customer Answer

    Date: 01/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:01/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 1, 2022, I ordered earrings on Amazon through the seller Kuanglang. As of Jan 13, 2023, I have not and dont expect to receive them. They provided a **** tracking number ************************** which shows the item still with the Shipping Partner: FAST TRACK EXPRESS *** as of Dec 30 and not yet handed over to ****. Im upset that Amazon would even do business with these scam artists!! Luckily, it wasnt a big purchase.

    Customer Answer

    Date: 01/13/2023

    No I am not seeking for the item to be delivered.

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11th I purchased an item from mr **************** when I got an email several days later wit a tracking number, I waited and waited I checked again and it said it was at the ******* **** location and that it departed on December 30 th. Im still waiting. No one knows where my package is. And I called Fast express in ******* and they are out of business.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from a merchant on Amazon on December 11 and paid for expedited shipping. The package has arrived and left the same facility ever since. Amazon says the package was lost but I just recieved another update of shipping with the same package arrived and package left location.

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ******************

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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