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Business Profile

Freight Forwarding

Fast Track Express & Cargo Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 265 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 1/3. Item went through customs in a timely manner but has been stuck in *********, ** since. Tracking # **************************.

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/6/2023.Ordered watch on above date company says it has been shipped but **** indicates it is waiting for item from fast track express. It appears fast track is no longer in business.

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of shoes from Mostelo (bad thinking). They use this company for shipping. I do not believe my shoes have been manufactured, or even shipped, and this tracking info is just a way fool people into believing otherwise, as you can see by the **** info I've been receiving:On Its Way to **** Departed Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 23, 2023, 4:48 am Shipping Partner: FAST TRACK EXPRESS **** Departed Shipping Partner Facility, **** Awaiting Item *************, ** ***** February 20, 2023, 7:07 pm Shipping Partner: A C I Arrived Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 20, 2023, 4:37 am Shipping Partner: FAST TRACK EXPRESS ****Arrived Shipping Partner Facility, **** Awaiting Item *************, ** ***** February 19, 2023, 10:05 am Shipping Partner: A C I Departed Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 17, 2023, 4:42 am Shipping Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 14, 2023, 10:55 pm Shipping Partner: FAST TRACK EXPRESS ****Departed Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 11, 2023, 10:45 pm Shipping Partner: FAST TRACK EXPRESS ****Arrived Shipping Partner Facility, **** Awaiting Item *******, ** ***** February 9, 2023, 3:03 pm Shipping Partner: FAST TRACK EXPRESS ****Shipping Label Created, **** Awaiting Item *************, ** ***** February 8, 2023, 10:04 pm

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was ordered first week of February paid for first class shipping to arrive Feb 14th shipping label wasnt created until feb17th and item still hasn't shipped out and there is no date for delivery cant contact company phone hung up after being on hold for 20 mins . Would like to recieve my package as I am due to move within the next two weeks

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FAST TRACK EXPRESS **** is saying theyre delivering my package to **** but its been days since they said that! its still saying on its way but when i called **** they said it havent cane and the hair company said they already send it to yall like a week ago

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast track express *** I feel like they scamming people they never answer their phone and they send you fake updates on your package and the whole time your package isnt moving at all. Thank you

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with Contrastiy on 1/9/23. Spent about $100. Everything seemed to be moving right along until it landed in ************ with Fast Track Express *** with NO updates/movement. Not sure if the companies are affiliated in some way. They must have some type of working relationship. But I am afraid at this point, I have been scammed seeing so many other cases reported. I just want what I ordered or my money back!

    Customer Answer

    Date: 03/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********. However, I did receive part of my order. (Very, very poor quality. At this point, I dont care if I even receive the rest of my items). 

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this in November 2022. It has been less than 1 hour from my home since 12/6/22 and I have not gotten it. Original purchase is from ****** *** and their response is wait and they have refuse to refund me. I have yet to receive the ordered items and today is 2/19/2023.

    Customer Answer

    Date: 03/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Fast Track Express & Cargo Services Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wow I really wish Id seen all the terrible reviews before ordering from the website ************************* that sends your package to FAST TRACK EXPRESS, *** this is why I hate ordering offline you cant give businesses a chance because you scam everybody for no reason instead of studying the Physics of business to get rich and have excellent 5 star reviews. You people are jerks because Ive paid for 1-3 days *** I ordered in January its mid February now but its coming through ***** I just want a simple refund to be happy for my $100+ instead The tracking section of their website is blank, and their number will answer, play waiting music, then tell you the number is no longer in service and hangs up. I do not recommend to anyone.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on my package since the 10th of February and i noticed that every 3 days it gives me an update staying that its on its way to **** but it has never made it there still which isnt making any sense. I would like a real update on my package.

Fast Track Express & Cargo Services Inc. is NOT a BBB Accredited Business.

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