Business ProfileforKoeppel Nissan, Inc.

While my car was under a lease agreement my car was having water intake issues that went into after my lease was over. I am now financing the car, but am having the same issues. Water has even made my car smell like mold which is a health hazard. I brought the car back to Koeppel Nissan when water began dripping in again and the service rep refused to touch the region where the water was leaking in from. I wanted her to do this so that she knew that I wasn't making anything up. I brought in Nissan corporate and they offered to give me a new carpet but I would have to pay Koeppel for the installation about $1650. This is problematic on top of the fact that they are telling me that they can't find the source of the problem. What's the point of changing the carpet and picking the car up if it's not the way it's supposed to be? Why am I paying for something that shouldn't have been an issue when I started the lease? This is completely unfair and disgusting. When a car has a recall it gets taken care of because it can be a health hazard or dangerous for free.......why should this be any different. I received a car with problems from the get go yet nothing has ever been done.