Business ProfileforKoeppel Mazda

Be cautions if visiting this dealership, especially if you're a female. I made an appointment to test drive a car and when I arrived, the salesperson wanted a great deal of personal information. I provided my telephone number and a copy of my license. When the salesperson started typing my address into his computer, I asked why he needed to do this. He called a manager over and the manager told me before test driving they need my information. I indicated that I understood that and provided my telephone number and a copy of my license and inquired why they needed my address in their computer. The salesperson was going to test drive with me. The manager told me, "for none of your business." I left before test driving. I can't imagine speaking to another human being that way, let alone when you're in customer service and the person merely asked a question about how their contact information would be used. All he had to do was explain or even indicate, why don't we just look at the car because to test drive I'm going to need your information for such and such reason. It was appalling. I get that the market is good for the dealer right now, but treat people with some humanity and also realize that the car market is cyclical and soon you'll need to work for customers.