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            Business ProfileBurke Energy

            Fuel Oil
            BBB accredited business

            Contact Information

            475 Commerce St

            Hawthorne, NY 10532-1345

            Visit Website
            (914) 769-5050

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

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            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/5/2015

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            475 Commerce St, Hawthorne, NY 10532-1345
            BBB File Opened:
            1/1/1969
            Years in Business:
            78
            Business Started:
            1/1/1946
            Business Incorporated:
            12/30/1991
            Accredited Since:
            11/5/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Burke Fuel & Heating Company Inc.
            Related Businesses
            Business Management
            • Ms. Amy Delva, Customer Service Manager
            Contact Information

            Customer Contact

            • Ms. Amy Delva, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (914) 919-3529
              Primary Fax
            • (914) 769-1521
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            After being stuck in a 2 year contract to buy oil at a very high rate, I cancelled my deliveries from Burke Energy. As of January 31 ************************************* full. After about 2 weeks I received a bill from them for $130.00 with no description of what is was for. The back of the bill states that if I dont notify them in writing of their mistake I will have to pay it. I sent them a written notice of their mistake and spoke to a sales agent who confirmed that it was a mistake. On February 6 2024 they sent me another bill for care services that I will not receive having terminated their service. Again the back of the bill states that I have to notify them in writing of their mistake or I will have to pay their erroneous charges. This company is known for bullying customers. How many letters do I have to write for them to just leave me alone? Thank ******* appreciate any assistance you can provide. Sincerely *********************
            Read More
            Read 17 More Complaints

            Customer Reviews

            10 Customer Reviews

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            Most Recent Customer Review

            Cesar G

            04/08/2024

            Absolutely awful. This company bought or merged with ******** OIl which used to provide service to us. We became unhappy with the "new" ******** because of price gouging and, long story short, we switched to an official Burke account because we were told the price gouging would go away this way. In the confusion of the account switch, ********/Burke came twice within a couple of days to refill the gas tank, once with 64 gal, the second time with only 5.5 gal (tank was already full). Then they came days later to "inspect the gas system", tank included. They found the tank full with 84 gal and proceeded to bill us for 84 gal more which they claim they delivered. After 5 calls to customer service to try to clarify the confusion, the issue is still not resolved. They insist they made all those deliveries (which is nonsense) and replaced the tank (which is not true), effectively calling me a liar.I tried to talk to a manager but they are not available. These people are awful and I am going to cancel my contract with them.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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