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Find a Location

Patrick Ward has 1 locations, listed below.

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    Business ProfileforPatrick Ward

    New Boiler

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    139 Fredrick Avenue, Freeport, NY 11520
    BBB File Opened:
    11/2/2006

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    02/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    **** Boiler Piping and ************* I have had ************ do previous small jobs on boiler. He has said that he is licensed but at no time does he produce his license number nor any receipts with license number imprinted on. Hand written receipts always given. This particular job he was called because there was no heat or hot water coming up. He stated that we had let the oil level go to low which led to a sludge build up in the nozzles and charged $600 up front to complete the job. I refused to give all but did give half and told him once job completed would get final payment which he was given. Once given final payment he stated all was well with completion but heat never came up. He was called and he stated it must be the thermostat. He was not able to complete the investigation but by that night black smoke was coming from the chimney and heavy oil smell infiltrated the house. When he was was told of this he stated that is was of no part of his doing but that he was come and check it out. It took numerous calls before he came and when he came he said he had another appointment and would come back in less than an hour. Hour passed no call no text and now not responding to our calls. We have been w/o heat or hot water since. Prior to his leaving he stated again that he was licensed and that he would text me the info. That was also never received.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    AK K

    1 star

    02/25/2024

    Hired Patrick to install radiant flooring and thermostats to a new addition to my home. Half off the floors were getting hot, and now that's not working. In addition, the thermostats were installed incorrectly. My wife and I are unable to enjoy the new space. We both expressed our concerns to Patrick and he has not returned to fix the problems. I would not recommend using hm.

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