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Business Profile

New Boiler

Patrick Ward

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Boiler Piping and ************* I have had ************ do previous small jobs on boiler. He has said that he is licensed but at no time does he produce his license number nor any receipts with license number imprinted on. Hand written receipts always given. This particular job he was called because there was no heat or hot water coming up. He stated that we had let the oil level go to low which led to a sludge build up in the nozzles and charged $600 up front to complete the job. I refused to give all but did give half and told him once job completed would get final payment which he was given. Once given final payment he stated all was well with completion but heat never came up. He was called and he stated it must be the thermostat. He was not able to complete the investigation but by that night black smoke was coming from the chimney and heavy oil smell infiltrated the house. When he was was told of this he stated that is was of no part of his doing but that he was come and check it out. It took numerous calls before he came and when he came he said he had another appointment and would come back in less than an hour. Hour passed no call no text and now not responding to our calls. We have been w/o heat or hot water since. Prior to his leaving he stated again that he was licensed and that he would text me the info. That was also never received.

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