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Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Monro, Inc. has 1276 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 330 Customer Reviews

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    Review Details

    • Gary W

      Date: 06/02/2025

      Stopped by while on a trip when I heard noises coming from the rear of my vehicle they took me right in with a full garage and parking lot the started looking at it Almost immediately to tell me I actually blew my caliper took me out and showed my brake fluid leaking out and the caliper and metal on metal brake pads got a quote and with that called my local guy I usually use because I hear horror stories of places taking advantage of traveling people and he agreed they gave me a fair price Not only that I was back on the road in no time cant say how thankful I am of this place in Indiana p

      Monro, Inc.

      Date: 06/04/2025

      We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ************** Option *. Any one of the customer service reps can be of assistance.

    • Karen Fridley

      Date: 06/02/2025

      On a trip home from Ohio, after a tire blow out on Route 29, ***** had a tow truck take my car to Mr. Tire in Ellicott City, MD. Kevin was the Manager. He explained my tire had a hole and the entire tire needed to be replaced. I told him my mechanic, another Mr. Tire employee near my home told me I would need to look at tires this summer. Kevin explained three of my tires were dry rotted. I was unable to reach my mechanic, so I did purchase four new tires.
      Kevin told me the good tire that had been purchased in 2023 would be placed in my trunk for a spare. After arriving home, I realized the tire was not in my trunk. Kevin told me I had to find out the exact tire to help me, so I called and got that information, however he now refuses to call me back. I called the customer service number recommended and at first, they led me to believe they were going to help me, now they do not respond. Kevin did tell me if he could locate that tire, I could drive the four hours to pick it up, when I said you can send it to me, he said he would speak with the Divisional Director and get back to me, of course he never did. To make matters worse, the Mr. Tire I do business, my mechanic assured me that the tires were not dry rotted, being a ten year customer, he told me he would never have let me drive on such tires, they just wanted the sale and they could have easily fixed the flat, it is high unlikely the tire had a hole in it.

      Monro, Inc.

      Date: 06/12/2025

      We’re not in business to disappoint customers. We apologize that we didn’t meet your expectations. Please give us a call toll-free, ************** Option *, if you need further assistance. Any one of the customer service reps can be of assistance

      Karen Fridley

      Date: 06/16/2025

      I’ve dealt with the customer service and they keep telling me the manager told them he resolved my issue when he hasn’t and now they won’t even speak to me, so that is a waste of time and it just goes to show the poor customer service that this company delivers

    • Ashley M

      Date: 06/02/2025

      I am being charged for a slop job which they couldn’t even do the right way since now I have to have my brake booster and master cylinder replaced, along with getting a bolt to a battery bracket which THE TECHS snapped and didn’t even try to get it out or better yet advise me that I needed a battery but for some odd reason the battery in the car I had was the one I had since I had the car for less than a batteries lifespan, more so they upsold the battery and this is just a huge mess that even the own store doesn’t want to respond to because they have birdbrains turning on peoples cars wether they know what they’re doing. My vehicle since then has shit off on me because they weren’t efficient in fixing my sole problem which was my brake lines rusting out.

      Monro, Inc.

      Date: 06/03/2025

      Thank you for your comments. We never want to disappoint a customer. Could you give us a call toll-free at ************** Option * so that I can better understand what happened and help resolve this issue? Any one of the customer service reps can be of assistance.

    • Naomi W

      Date: 05/30/2025

      There should be an option for 0-0.5 stars. It would be more appropriate for this review.
      The management in this particular facility are not working together regarding their customers. Buying tires online and having them delivered to your home and when to have them installed is only the customers decision. I bought TWO sets of tires from the same online tire company, at two different times in the last 2.5 years, and have never had an issue getting them installed. Anywhere I choose. As long as the sticker is still on the tires from the company. Took one set to have installed on one vehicle, of the two we own, and the cost was appropriately priced. So, I made an appointment for my wife to take our second vehicle and a different staff member gave her an outrageous quote to install them. That price is the cost of tires bought and installed by them at the time of service from them. After giving proven documentation of my visit with them and a detailed receipt, Mr. Phoenix O******- Store Manager, still refused to honor the same price. And when I called to talk to him at the store he told my wife, “I’m not answering the phone” and put me on hold without picking up the phone. I had not told her I was calling him either.
      He then begun to ignore her standing there while she was talking to him and show him the picture I sent to her phone of my receipt. Im proud of my wife for not blowing up at him or causing a scene. But rest assured, this will not go unknown to their corporate office. “Customer is always right” is not what these companies honor any longer.

      Monro, Inc.

      Date: 06/02/2025

      We never want to disappoint customers. We apologize that we did in your case. Could I get some additional details and provide further assistance? Please call us toll-free at ###-###-#### Option 2. Any one of the customer service reps can be of assistance.

    • Daniel H

      Date: 05/28/2025

      Literally got there at 6:42 since they stay opened until 7. Refused to help me with a tire going flat because other employee was getting ready to go home.

      Monro, Inc.

      Date: 05/30/2025

      We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ###-###-#### Option 2. Any one of the customer service reps can be of assistance.

    • Julian W

      Date: 05/23/2025

      Worse company I’ve ever encountered. Used a ******* coupon to get a service done and ended paying for the whole amount anyway. Was told I was going to get a refund but never heard from the corporate office yet and it’s Friday. I spoke to them Monday. Felt like I’m being scammed for my money. They should be out of business

      Monro, Inc.

      Date: 05/27/2025

      Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.

    • Gregory H

      Date: 05/23/2025

      Went in for power steering return hose repair.They ordered the parts but were delivered the wrong parts. I asked them to call me back when they received the correct parts and they never called back. I ended up getting the repair done at another shop and at half the price they quoted me for. Communication needs to be better when they are setting up work orders and keep customers in the loop when orders are not completed correctly.Staff started out doing the right things but I don’t understand why they didn’t communicate after the first mistake. Very unprofessional and I will take my business elsewhere from now on.

      Monro, Inc.

      Date: 05/27/2025

      Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.

    • Ray M

      Date: 05/16/2025

      ordered ties a week ago, Everday I called, and they said tire onway, after a week only could get 3 of 4 and said they can't order tires.Said he can't order 1 tire. I asked alternative said I can get you 4 tires for $200 more and by the way, I have to order, I said you're kidding right?
      He said that's tough luck. I walked out no I'm sorry or I can do this for you.

      Monro, Inc.

      Date: 05/19/2025

      Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at ###-###-#### Option 2 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance.

    • Larry E

      Date: 05/13/2025

      This has to be the worst experience of my life. I have tires from a Mr. Tire chain, which they are a part of. I wanted to get my tires balanced and rotated. Clearly states on my receipt that it is covered for the life of the tires, which are 2 years old and have less that 10K miles on them. The individual behind the desk at first said the rotation was covered, but he balancing was not. After showing him the receipt, he indicated that they do not honor that. I said fine, then just rotate the tires. He then changed his story and said they would take a quick look, but that they may not need rotating, they are most likely on the location that is best suited for them???? I told him I would take my business elsewhere and left. I hope to save others the misery of dealing with this place.

      Monro, Inc.

      Date: 05/14/2025

      We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ###-###-#### Option 2. Any one of the customer service reps can be of assistance.

    • Deanna W

      Date: 05/10/2025

      Bad alignment and don’t honor warranty 3mos/4,000 miles. Said would pay credit card but lied about that. Just the worst treatment ever having with a company my family trusted for years. Associate says they’re treated like a fast food and can’t take time and are over booked . Had to go elsewhere for an alignment. Will never go back.

      Monro, Inc.

      Date: 05/12/2025

      We never want to disappoint customers. We apologize that we did in your case.

    Monro, Inc. is NOT a BBB Accredited Business.

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