Business ProfileforHeatherwood Luxury Rentals

I moved into a 2-bed/2-bath apartment at ************ / Heatherwood Luxury Apts in 2020 with the understanding that upgrades were due, but couldn't be done due to COVID. I chose this location because it was a gated community with a security guard/house, gates and cameras & as a single woman whose young adult daughters would visit, I felt this essential to our security & wellbeing. Upon renewal in 2021 the rent increased the full 10% even though the guard was let go, the gates removed, cameras were knocked down/removed/non functional and no notice was given to the residents that our gated, guarded community was no longer gated or guarded. Now cars use the complex as a cut-through as they are no longer hampered by any security measures. I was told nothing was going to be upgraded in my apt and no other concessions were to be given. I have health issues that made moving at the time impossible, so I renewed, also being told improvements were going to be made as a changeover in management was happening. However, more cuts-maintenance hours were reduced, the lifeguard was taken away, no other security measures were put in ****************** about cars racing through the complex / kids hanging out till all hours were not addressed & this year, the rent increased by the full 10% once again. Communication is very poor with the on property leasing office and although I was promised they were trying to help me look for a 1-bed / 1-bath to reduce my expenses, I later learned apartments came and went without the promised communication. We still do not have security and I feel I am not getting what I am paying for, having moved into a guarded / gated community without either. I feel the residents should have had communication about our security by now, I feel my apartment should have had the promised upgrades and, if not, the rent should have only gone up the 5% and not by 10%. Especially because I feel I am paying for services I signed on for that were taken away.