Business ProfileforAce Home Inspections of Upstate New York LLC.

Ace Home inspections performed a home inspection and a septic inspection as well at the end of last year. We were told the tank was concrete and routine maintenance should make it last another 20 or so years. It's in the inspection report that the tank is in good condition. We had the tank pumped in the spring by another company and found out that the tank is actually a metal tank with some concrete around the opening, it it was rusted out and needs to be replaced. I made multiple calls to Ace and they either didn't return my call or said the owner was out of town. Finally after a few weeks of calling they sent someone out to look at it and confirmed that it was indeed a metal tank and that they would follow up with me. I never received a call and let me realtor know. She was able to get a hold of them and put me in contact with Sara who told me to file a claim and sent me an email with the website. I filed the claim and it was den I ed saying the septic wasn't covered. I paid extra for the gold package that had all the warranties and it wasn't a simple thing that was missed. It was a major issue that is costing me well over $15k. I have tried several more times and the owner has yet to call me or make any attempt to fix things. The owner of Ace Home inspections also owns a septic company and deffinetly has the means to make this right.