Customer ReviewsforAce Home Inspections of Upstate New York LLC.

Beware !!! We read the great reviews and decided to go with the Ace. The inspection and everything else went smooth and nice. They said that roof is in good condition in report. And we closed the house. It hasn’t even been two weeks and the roof is leaking. I called roofing company to get estimates and all of them are saying roof needs replaced. Imagine hearing that with in two weeks of closing and that too after getting inspection done. The warranty they offer complimentary is nothing because it only covers till 3000 that too after some deductible. And when I called for that warranty on some 1800 number, the company said I am not direct customer because I don’t have policy number. We barely have any money after closing and this is a very big expense. I don’t like hurt business by posting negative reviews and maybe my review alone won’t matter but this is very unprofessional and not worth relying for big purchases as this one. So don’t make mistake which we made.

ey did not identify. I've had many contractors come in and are shocked at some of the flaws that were not noted in my inspection. Ace did not notice a severely checked girder beam supporting the entire house nor did they notice a severely leaky roof, dormers, and flashing. Instead of actually going on my roof, Ace decided to use a drone and noted only one thing: a missing chimney cap. One month later, I'm looking at a $30k roof job. Ace also mishandled my water sample and did not communicate this to me - I learned it from my broker weeks later. At that point, I was forced to "waive" my water test. The lack of communication from Ace about this was unprofessional. It's worth noting they offered to do a free sample after closing, which they honored (hence the two stars instead of one). Lastly, the "warranties" that Ace markets are misleading and do not offer much value for the mistakes Ace might make. It's a good marketing ploy by Ace, but does not provide consumers with much/any protection. I understand everyone makes mistakes, but the number of mistakes made by Ace is not okay. I would look elsewhere if you want/expect a comprehensive, trusted inspection.

I wish I had seen the negative reviews here before hiring them. This is business is nothing short of a scam, and I strongly advise AVOIDING AT ALL COSTS. I don't like writing negative reviews that might effect someone's livelihood, but when you pay 700$+ for an inspection and the company makes a blatant error or false claim and refuses to address it there is really no excuse. During our inspection we mentioned to the inspector that the home smelled of gas, and we were told that the smell was because they had tested the furnace. However, a month later everyone who walked into our new home immediately noticed the smell of a gas leak. We contacted national grid who came and confirmed the gas leak, but said we would need to hire a plumber to fix it. We contacted Ace Home Inspections and they told us to file a claim with the insurance that comes as part of our inspection. Well, we did and after some time were told that the GAS LEAK WAS NOT COVERED by their "insurance". But this was not even the only problem we had! The day we moved into our new home, I noticed some soggy counter wood by the refrigerator. I moved the fridge only to find that there was a water leak behind the fridge covered with black mold that was leaking into the sub floor. I contacted Ace Home Inspections multiple times and they did not even respond. They completely ignored it. I can understand why they might have missed the water leak, but the gas leak was mentioned to them during the inspection! If I had not hired these crooks, we would have saved 700+$ on the inspection and would have brought up the leak to the seller and not have had to pay hundreds of dollars more to fix these problems with our own money. Before hiring these people, ask yourself if missing an obvious gas leak and then not accepting responsibility is something you want in a home inspector. Completely worthless and a complete SCAM!