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Business Profile

Payment Processing Services

Great Lakes Processing Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 24 complaints in the last 3 years.
  • 6 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2026

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, June 4th I was contacted by 2 phone calls back to back by No Caller IDs. I then received voicemails threatening to show up to my house, my work if I did not contact back by 10am. I called & they claimed they were a debt collector. I was terrified & agreed on a payment plan. The number I called back was REMOVED. I had to sign a document through email from REMOVEDlooks like the processor is Great Lakes Processing Services. None of these contacts go together & I am not happy. I am struggling currently but trying to make it right & I feel threatened due to these calls & claims they are making.

    Business Response

    Date: 06/11/2026

    Hello,

    Great Lakes is the payment processing service. The agreement is not set up with us. Upon review it looks like you are in an agreement with REMOVED. We have removed future payments from being processed. Please contact REMOVEDdirectly for more information. Thank you.

    Customer Answer

    Date: 06/14/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 





  • Initial Complaint

    Date:02/06/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business called me at work and called my whole family telling me to call a number which I did right away. Made a payment that same day 1/27 and told me I had to make a payment of $250 bi weekly. I felt embarrassed having them call my whole family and then threatening me. Tried to call right now since I hadnt seen the money withdrawal from my account but no one answered. Theres no way to view my documents online and Im scared they will contact my entire family again.

    Business Response

    Date: 02/09/2026

    Hello,

    Great Lakes is a payment processor. Upon review, you are set up on payments with REMOVED, and the most recent payment was declined for insufficient funds. Please contact that office directly to address your account. Attached is the payment arrangement you set up with them. Please let us know if you have any further questions. Thank you.

  • Initial Complaint

    Date:01/30/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What the hREMOVEDis going on, this is feeling like a scam!!!! I am EXTREMELY UPSET, they have been taking $209.95 from my account every month they threatened tos eve me with court papers I dont know where the hREMOVEDthis month is going to or what my balance is? The balance should be paid by now!

    Business Response

    Date: 02/02/2026

    Hello,

    Great Lakes is a payment processor - we do not contact you to collect on payments. Please see the attached payment history, as well as all authorization forms.

     

  • Initial Complaint

    Date:12/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Great Lakes processing called me threatening to serve papers and also called my wife, this loan was used to pay medical procedures so it falls under HIPPA laws and they are not allowed to discuss with anyone else. I agreed to a payment amount but this time they increased that payment 4X the discussed amount and there is no way to get in contact with them. They also do not send receipts showing balance updates.

    Business Response

    Date: 12/22/2025

    Hello,

    Great Lakes is just the payment processor. We do not make outbound calls pertaining to any accounts. Upon review, you have an arrangement set up with REMOVED. Please contact them for further assistance. They can be reached at ###-###-####. Attached is also a copy of the signed agreement for your records. Thank you.

  • Initial Complaint

    Date:11/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Collecting payments from me for$377.
    For last 5 months have not been able to get a hold of company for statement of amount owed .

    Business Response

    Date: 12/01/2025

    Hello,

    Upon review of the account - it looks like you were repaying an account for REMOVED. It appears an email was sent to you on 11/28 after a voicemail was left requesting information. Attached is that same payment schedule. Please let us know if you have any further questions.

  • Initial Complaint

    Date:11/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this call in attempt to collect money and set up a payment plan. Back in August or September 2025. I have paid almost $200 biweekly to Great Lakes processing. I have attempted to call with no answer. They have threatened legal paperwork, showing up at my home or my job over money. I have paid over $1200 since September to them. I no longer wish to pay them. This debt needs to be taken care of. I will not deal with what feels like a scam and handing over $200 biweekly when I cannot even get a hold of them or proper paperwork.

    Business Response

    Date: 11/24/2025

    Great Lakes is just the payment processor; we do not make phone calls to collect anything from you. Upon review you have a payment arrangement set up with REMOVED. They can be reached at ###-###-####.

  • Initial Complaint

    Date:07/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with portfolio management or whatever. On my bank statements it says Great Lakes processing. If I don’t make payments, they threaten to serve me with papers at my home. I can not find a way to contact them to stop these payments. It’s been 3 years or more now. Also, if I don’t pay, they call my husband at his job. I just want to be done with them because my debt should have been covered already. Please help

    Business Response

    Date: 07/21/2025

    Good morning,

    We were able to remove future payments and get the account marked as settled in full. Attached is a copy of your paid letter. Please let me know if you have any questions. Thank you.

    Customer Answer

    Date: 07/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

    Regards,

    REMOVED

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted initially in early May 2025 by a person named Lisa concerning a debt with from a loan. She threatened to come my home or job to deliver legal paperwork if I did not set up payments. I submitted two payments. This month of June I was not able to pay .. I received a call on June 16 from Tori WREMOVEDthreatening the same thing . I see my payments are coming through Great Lakes.

    Business Response

    Date: 06/17/2025

    Good morning REMOVED,

    I do see payments are being processed for a REMOVEDaccount that is currently placed with REMOVED. Unfortunately, we are just the payment processor and do not contact you regarding the account. There are no further payments scheduled to be processed at this time. Please let us know if you have any further questions.

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/26 i received a call from Tori WREMOVEDthreatening to come to my house and job to serve me papers and to give a specific phone number to call. I called and spoke with Lisa who was very rude and demanded that i needed to make a payment that same day, so i did in fear. I did another payment a month later and now my payment didn’t go through for 209.50 because i dont have the funds right now. i let Lisa know that and she didn’t care she said i needed to pay something. They called again today stating they will be coming to my house to serve me. She scheduled a payment for the end of this month for $400 that i cannot make since i am financially struggling. Im nervous that they will come to my house or job. I am willing to go through a payment plan but with a legitimate company and lower payments. They keep calling, harassing me and threatening me. I need it to stop now

    Business Response

    Date: 04/14/2025

    Good morning,Great Lakes is just the payment processor. Upon review it looks like your account is placed with REMOVED They can be reached at ###-###-#### to discuss payment options.

  • Initial Complaint

    Date:03/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with REMOVED, which I later found out is not legal in Texas. Although tribal loans in general are legal, they must still be registered with the Texas Office of Consumer Credit Commissioner which REMOVEDis not. They then sold my debt to Great Lakes and I received a call stating that they would be serving me with legal papers the next day to take me to court. This was the first time I had heard from them. I immediately called back and set up a payment plan with extremely high payments bi-weekly. They let me know that if I didn’t make a payment that day then they would assume I was unwilling to work with them. According to the FDCPA debt collectors MUST send you a debt validation letter within 5 days of the first contact, which they have still failed to do even though it has been 11 days since their initial contact where they threatened to have me served. They use scare tactics to get people to pay immediately whether they can afford it or not.

    Business Response

    Date: 03/10/2025

    Good morning,

    Unfortunately, Great Lakes is a payment processor. We do not make outbound calls nor collect on debt. It looks like the account is placed with REMOVED. We have removed any future payments from being processed. 

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVEDand have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Great Lakes removed my future payments even though I did not ask them to do so. They have now put me in a position to once again be harassed and threatened with legal action. They attached my payment schedule which I clearly stated that I signed at a very high bi-weekly rate due to threat of legal action. Now I have to do extra leg work to avoid being harassed and threatened since I no longer have an active payment plan due to Great Lakes choosing to do whatever they want. 

    Regards,

    REMOVED




    Customer Answer

    Date: 03/12/2025

    They claim they do not make outbound calls, however the person that called threatening legal action was not with REMOVED. I only got in contact with REMOVED after calling the number that was given to me by the person threatening legal action. Also, Great Lakes cancelled my payment plan without me asking them to do that, or my permission so they have now opened me back up to more issues since there is now not a payment plan on record. 

BBB Accreditation: None

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