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Business Profile

Debt Relief Services

Strategic Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

This profile includes complaints for Strategic Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail and scanned it, I then received a call Strategic Consulting. I was told I would get a deal with Level One Law, and they wanted me to sign papers the next day! I had to answer a series of questions about my income, residence, social. They also told me my credit score would go down a little. I provided the info. While I waiting for a call back I decided to go online and check the validity of this company. I came across so many complaints which compelled me to not move forward with debt consolidation. I would like all my personal information to be removed from their database. They had my full name, social, address. I also don't want them to contact me on the phone. I would like an email from them advising me my application has been closed and my personal information has been deleted. I don’t want my credit to be affected by this scam.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. It is unfortunate that the consumer’s experience did not meet their
      expectation, we appreciate the feedback and will coach our teams accordingly.
       In addition, the consumer’s request to not be contacted has been added to
      the suppression list and no further email or physical mail communications will
      be sent from our team or our affiliates.

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others that received information from Strategic Consultants, I had contacted them to inquire about what they were able to offer. I felt like I had asked the right questions but after reading complaints from others expereinces, I chose not to proceed. They have my information now, I would like to request that all of my personal data and information including ssn, address, phone number and email to be removed permanently from there data base and not be sold or shared with any other organizations.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

      Customer Answer

      Date: 12/14/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****








    • Initial Complaint

      Date:12/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer for a personal loan with a very low interest rate from Patriot Funding. When I was called, I was instead told by a nice man that the offer would be for debt consolidation through Strategic Consulting, and that my my credit score would “initially go down”. I didn’t like the sound of that, but I proceeded anyway, and they told me they would send a notary to my home for my bank information and to sign paperwork within two days. Only then was I told about the fees. I decided to look the company up on the BBB and was horrified. I do not want my personal information sold, and I do not want my debt “negotiated”. I wanted a loan to pay off my debt. This company is misrepresenting themselves and also sending out false advertisements. I want all of my personal information removed from their database, and I do NOT want my personal information sold or used in any manner.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond.  While we have no affiliation to Patriot Funding, we have honored
      the consumer’s request to not be contacted has been added to the suppression
      list and no further email or physical mail communications will be sent from our
      team or our affiliates.

    • Initial Complaint

      Date:12/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not want to be contacted by this company and/or any of its affiliates. Do not want my personal information sold.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

    • Initial Complaint

      Date:12/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was about to go forward with them on a loan offer after giving them my social security number and DOB along with my wifes. I would like all our information deleted and no further contact from the business to to its non BBB accreditation, and all the complaints I have seen.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

    • Initial Complaint

      Date:11/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called them about a debt consolidation loan at a low interest rate. After speaking with them I decided to check them out with the BBB before going forward with my personal info. I realize they are a scam and do not want to do business with them. I didn’t give them much info but I want the calls to stop.

      Business Response

      Date: 12/14/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I like other people on this thread was told I didn’t get a loan but rather credit restructuring. I was told I would deposit money into a savings like account and they would work with my credit cards to make the payments and I would just pay them a much lower payment to cover the principle. They asked for my financial information, SSN, all my personal info like name, DOB, address and phone/email. They showed me a presentation that had all of my credit history included and more slides showing what my payments and interest could be if we went through with this. They said they would be calling me back the next day to finalize everything. After reading other stories that sound the EXACT same as my situation I will not be going through with this and I will tell them we aren’t interested and to stop sending us mail/emails or text messages. I want all of my information and my wives information wiped from their data base and not to be harassed by them anymore if possible. The same person who others talked about, Phoebe M******** from strategic consulting. I have emails and text messages of all of the information we went over

      Business Response

      Date: 12/06/2023

      We
      appreciate and acknowledge the consumers complaint and would like this
      opportunity to respond. While we are sadden to hear of your experience with us
      did not live up to your expectations, we would like to confirm that we have
      honored your requests and you will no longer receive any further communication
      from us or our affiliates. 

    • Initial Complaint

      Date:11/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just recently talked to Strategic Consulting, they were helpful at first, they let me know that I didn't qualify for a loan but for other options. I gave them my info, next day, I called back to ask them to disregard agreement, I found another opportunity that would help me. I talked to Benjamin S**** and I asked him to not charge me for anything and to cancel whatever plan we agreed. He didn't give me reassurance that I wouldn't be charged and even said to contact my bank to cancel the charge, which I think is already too much. I don't want this company using my information, charging me, leave me alone. If, I see charges, you'll be contacted by someone representing me. Thank you.

      Business Response

      Date: 12/01/2023

      We
      acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

    • Initial Complaint

      Date:11/26/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided not to go with their services. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not shared with any outside. I have sent an email to the "loan consultant" requesting all information to be deleted. Mailer for loan offer and this ended up not being one.

      Business Response

      Date: 12/01/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

      Customer Answer

      Date: 12/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******








    • Initial Complaint

      Date:11/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Proper Funding only to learn that the business or loan company was Strategic Consulting. Before providing some personal information I asked several questions such as is this a loan or debt consolidation. I worked for a consolidation company before and informed the representative that I did not want my credit accounts closed as I can afford to make at least the minimum payments. I also ask again that my information is not shared or sold. I also asked that if my credit report the get a "soft inquiry" or a "hard inquiry" and was assured that it was a soft inquiry. Finally, was informed that if I moved forward and wa approved for a loan, I would withdrew the application if I did not agree with the loan terms. Once I reviewed the debt consolidation, I clearly said I wished to withdrew the application, however, the person abruptly ended the call. My complaint is that my request may have not been captured on the recorded call and may be ignored. I want to the company to withdraw my application and my personal removed from their system. I also wish to not be contacted via social media, email, phone or mail. I think this company is a scam.

      Business Response

      Date: 12/06/2023

      We appreciate and acknowledge the consumers complaint and would
      like this opportunity to respond. While we are sadden to hear of your
      experience with us did not live up to your expectations, we would like to
      confirm that we have honored your requests and you will no longer receive any
      further communication from us or our affiliates. 

    Strategic Consulting is NOT a BBB Accredited Business.

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