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Business Profile

Debt Relief Services

Strategic Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

This profile includes complaints for Strategic Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Zach K*** after looking into what they had to offer. He made it sound like a consolidation loan and had no interest and it was going to be less than I actually owed. after looking deeper into the business, it is not even nearly what I was led to believe. I wish to not be contacted by e-mail, physical mail or by phone. I would also like my information to be discarded and not used by the company any longer.

    • Initial Complaint

      Date:01/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When applying to Strategic Consulting, we thought we were applying for a personal loan. Then after providing SSN, DOB, emails, etc., they explain that's it's actually a debt consolidation loan. The sales person was a nice young lady who gave vague answers about the loan and tried to press us quickly along. Wanted to send a notary to seal the deal in the morning!

      We would like this company to 1) remove our personal data from their data base; 2) not contact us anymore; and 3) stop selling our personal information.

      Business Response

      Date: 01/08/2024

      We acknowledge the consumer’s
      concerns. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

      Customer Answer

      Date: 01/09/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ***








    • Initial Complaint

      Date:12/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them last week before doing my research. Luckily I didn't give them any banking info for the 1st withdrawal. I won't be doing business with them and they won't stop contacting me and selling my personal information. I don't want my personal information shared with ANYONE and I want them to stop contacting me.

      Business Response

      Date: 01/03/2024

      We
      acknowledge the consumer’s concerns. The consumer’s request to not be contacted
      has been added to the suppression list and no further email or physical mail
      communications will be sent from our team or our affiliates.

    • Initial Complaint

      Date:12/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delete all my personal information that was provided during the application process and data collected. Stop selling and sending this information for others. Stop contacting me.

      Business Response

      Date: 12/29/2023

      We acknowledge the consumer’s complaint and appreciate the opportunity given to
      respond. The consumer’s request to not be contacted has been added to the
      suppression list and no further email or physical mail communications will be
      sent from our team or our affiliates.

    • Initial Complaint

      Date:12/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company was told 15 times that I’m not interested in their services
      They continue to hound me by email, text and email everyday including on weekends.

      We are going to file a police complaint as well. Warn everyone of their harassment

      Business Response

      Date: 12/29/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

    • Initial Complaint

      Date:12/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was required to give my personal information to this company, SSN,birthday, address thinking that it was a consolidation loan company. After reading several complaints and talking with one of the representative, I realize that this will impact my credit I am no longer interested. I want the company to delete all of my personal information out of the database. I do not want them sharing or selling my personal information.

      Business Response

      Date: 12/21/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



       I want the company to delete all of my personal information out of the database date of birth, ssn, etc.



      Regards,



      **** *******








      Business Response

      Date: 01/03/2024

      We
      acknowledge the consumer’s concerns. The consumer’s request to not be contacted
      has been added to the suppression list and no further email or physical mail
      communications will be sent from our team or our affiliates.

    • Initial Complaint

      Date:12/12/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided not to move forward with their services and have emailed them stating that my decision was final. I have been called over 20 times by Strategic Consulting in the last 2 weeks and do not wish to be contacted anymore. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not be shared with anyone. I do not wish to be contacted via email, phone and/or physical mail.

      Business Response

      Date: 12/21/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

      Customer Answer

      Date: 12/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****








    • Initial Complaint

      Date:12/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter in the mail from Panther lending. Come to find out it’s Strategic Consulting. I read the reviews AFTER giving them my personal information and but had already made an appt with the notary. I want to cancel my appt and I want any information I gave to be wiped. I do not give permission for them to hold on to it for “future inquiry.” I wish I had not fallen for this.

      Business Response

      Date: 12/21/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

    • Initial Complaint

      Date:12/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My situation is the exact same as all the other complaints before me. I was looking for a consolidation loan, not a charge off law firm. I want all of my information removed from this company and all of their affiliates.

      Business Response

      Date: 12/20/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

    • Initial Complaint

      Date:12/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided not to move forward with their services. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not shared with any outside. I have sent an email to the "loan consultant" requesting all information to be deleted. Mailer for loan offer and this ended up not being one.

      Business Response

      Date: 12/20/2023

      We acknowledge the consumer’s
      complaint and appreciate the opportunity given to respond. The consumer’s
      request to not be contacted has been added to the suppression list and no
      further email or physical mail communications will be sent from our team or our
      affiliates.

    Strategic Consulting is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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