Warranty Plans
Consumer Priority Service, dba Cover Your AssetsComplaints
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received call about my warranty expiring in our washer.They had the info from the place of purchase and the brand of washer.They offer me a variety of different years of warranty.At different prices . I hung up and spoke to my wife about it .We decided to do the one year warranty. I was told a price of $109.89. I was not told that there would be a $125 deductible.I would not have done it if there was .I would like to terminate the warranty and get my $109.89 back .I will dispute with **************** and with the WARRANTY COMPANY.
Business Response
Date: 06/21/2023
CYA processed the customer's requested refund on 6/8/2023.Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2022 I purchased a warranty for my fridge from CYA for $83.71. I was specifically told there would be no fees associated with using the warranty and could use it after 30 days for any issues. When I called for a service call in November they suddenly asked for a $125 fee. When I told them they had promised no fees they lied and claimed that is not what they said. I asked for a refund and to terminate the warranty since it was sold under false pretenses. They they refused and *********************** sent an email see below. When I called him they said they had an email and audio recording that I had agreed to pay these fees. I asked him to forward or share it with me since it is a total lie. ****** refused. I disputed it with citi and CYA sent a total false email claiming that I had agreed to this and thay have a audio recording that they reviewed. This it totally false and never happened. Please no one should do business with them they are a scam illegitimate business that makes it money off stealing from people. Please help me spread the word and get my refund. I saw the other reviews on BBB and wish I looked before since I am not the first victim.***** ************************************ ******************************************* **** *** *** ***** **** ** ******** ******** * ******** * ******* ******* *** ************************ ****************************** ******************************** ********* ** **** *** ***** ********* ******** * ********* *** ** **** ****** ** ***** ********** ***** *** ** ** ******** ** ******** ** **** ***** ** ******* ** ** *** ****** ****** ********** ****** ******* ** **** *** **** ****** *** **** ** ***** *** ** ** *** ******* *** ************* *************************** ** ************** ** ************************************ *** *******Business Response
Date: 01/19/2023
CYA will be reimbursing the customer for their paid premium of $83.71. The customer can reach out to us at ************************************************************* with any questions - otherwise a refund will be processed to the customer's original payment method, provided a chargeback has not already been issued in their favor.Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My HVAC maintenance check on October 25, 2022 revealed a hole in the heat exchanger which results in releasing Carbon Monoxide into the house. [company maintaining my unit is ********************************* **** *** **** ******** ** *****. Phone # ************. I ceased using the unit and called this company, Cover Your Assets, ***********************************************************, Phone # ************ on October 27, 2022. Long story short--their technician claimed nothing wrong with unit. Sent CYA Video proof of the hole on November 7, 2022. [The House ****************** Warranty was bought on March 25, 2022 for $1,754.96. Warranty ends March 25, ****. Warranty #********.]They refused to do anything about it. I would like them to at least pay me the repair costs which were around $6,500. [************************** never wrote a repair estimate as I ended up buying a new unit as it was already 12 years old and why patch it.} The link to the video showing the hole in the heat exchanger is *******************************************. Please inform me if you need more information at ******************** *****************, ******, ** *****, or ********************.Sincerely, *********************Business Response
Date: 12/02/2022
Upon review, CYA cannot provide the customer with reimbursement. ********************** received exactly one claim request for the product and denied the claim as nothing was found wrong with the unit per the technician dispatched. When informed of this, the customer advised she would be "taking other measures" and mentioned perhaps contacting the BBB, but never attempted to file a subsequent claim prior to providing us with a bill for services rendered. CYA cannot approve any work done outside of a claim or authorized by a customer without our consent.
If the item has been brought back to working specification we are happy to reinstate the client's policy upon receipt of proof of repair from an OEM authorized servicer and will entertain any future issues provided a claim is actually filed and the customer follows all the proper procedures.
Customer Answer
Date: 02/06/2023
noBetter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They never informed me I need to refile. I sent them video proof that there was a hole in the heat exchanger and told them several times how their inspector told me before he checked it they wouldn't pay anything. Even though I sent proof of the hole in the heat exchanger they told me they were not going to pay anything for it. They never said anything about refiling with them. I will call them and see if I can get any further with them. Do you have any other advice? Thank you,
Sincerely, *********************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Customer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[
To Whom It May ******** Regarding BBB Complaint # ********.I called the business Cover Your Assets on February 09, 2023 at 3:30 PM and talked with a lady named, ************* I explained to her that her business had told the Better Business Bureau that I needed to refile. She adamantly replied that the case was closed and there was nothing else they were going to do with the complaint. I could not refile.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business Response
Date: 03/15/2023
Our apologies - we will have a representative reach out to assist with refiling today.
Please note, refiling does not guarantee coverage or approval. You can communicate any further concerns to ********************* but this complaint has reached its limit. We request it be permanently closed.Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a laptop that was protected by their warranty, I sent it in for repair and they told it wasn't repairable. I was told they would send the laptop and ************ to me and offered me a cash settlement which I accepted. Claim #****** Problem is they didn't send the ************ I am going to try and have the laptop repaired locally but I need the power supply. I have tried for weeks to talk to a supervisor to get this resolved and no calls me backCustomer Answer
Date: 12/08/2022
Better Business Bureau:
At this time, I have not been contacted by Cover Your Assets regarding complaint ID ********.
Sincerely,
***************************Business Response
Date: 12/16/2022
We have resolved this complaint for the customer and approved reimbursement for the power supply. Please **** this as resolvedCustomer Answer
Date: 04/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I still have not been reimbursed for the power supply.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 04/25/2023
Customer reimbursement processed 4/19, check is in the mail.
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