Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business provides a warranty and took a fee at time of purchase and then a deductible when problem occurred. Sent a service tech out that put a part in that did not fix it and on repeat visit said the other parts need replacing and he would order them. The warranty company *** has closed the ticket according to the service tech and is not making any effort to resolve the issue. The entire premise of their business is to provide repair and they just give the run around it has been over 4 months.

  

  Business Response

  Date: 08/18/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA reviewed the claim and is following up with the service provider to complete the repair

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 7/23/25, I have sent formal emails requesting the prompt cancellation of my early-renewal in-home warranty associated with the following policy numbers: CPS Warranty #: ******* & CYA Warranty #: ********. During a prior call with a CYA **** I explained that claim #******* (Electric Range) was filed under my current warranty and that this appliance has been removed from my upcoming renewal. As the early-renew warranty now covers only three appliances, I requested both an adjustment and a partial refund for the removed appliance. To date, I have not received any response regarding this matter. From 07/23/2025 to 07/29/2025, I attempted to contact CYA Representative ****** ******** and Relationship Manager ****** ***** by phone and email about canceling my early-renew warranty plan but have not received a response. Please note that my current In-Home warranty plans (Consumer Priority Service Warranty #: ******* and Cover Your Assets Warranty #: ********) will remain active until their expiration on 09/07/2025. I do not intend to renew the coverage following that date. Any attempt to misrepresent my unequivocal cancellation right is unlawful, and any continued refusal to cancel my early-renew warranty plan constitutes deceptive representation and unlawful conduct by CPS/CYA. request:Immediate confirmation of the cancellation of the early renewal warranty plan.Information regarding the settlement payment for Claim #******* in the amount of $550.00.A full refund of $999.00 associated with the cancellation of the early-renew warranty plan.Please respond promptly to confirm these actions and provide all relevant settlement details.

  

  Business Response

  Date: 08/12/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA has confirmed that the subscription has been cancelled and it will not auto-renew. 

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The request for immediate cancellation and refund of the Early-Renewal In-Home Warranty has been resolved. The warranty cancellation was approved and processed. The disputed refund was successfully completed and credited to the credit card. Therefore, at this time, I find that this resolution is satisfactory to me and the matter has been resolved.

  Sincerely,

  
  ****** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a claim for my oven/range. There were 4 issues to repair; 3 on the oven on 1 on the range top. I paid the $95 deductible and the repairman came. He repaired 2 issues on the oven, the 3rd he claims was not covered. Ok. The repairman said that he needed to order a part to repair the stove top, asked me to sign for the work completed and left. Heard nothing for 2 weeks. I contacted CYA (the warranty issuer) for a status and was told that the claim has been marked "complete" and if I want the stove top repaired, I need to open a new claim (and thus another $95 copay)

  

  Business Response

  Date: 08/18/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA has reviewed the claim and can provide an exception to the deductible.  Please reach out to our customer care team to file a new claim

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue has been going on since November of 2024. I purchased an extended warranty from *** my Thermador refrigerator is leaking from the top and is dripping down to the bottom shelf I have to keep a towel on the bottom shelf to absorb the water thats dripping down. *** has sent out 3 different repair centers and no one seems to know where the water is leaking from one repair center said to defrost the refrigerator we did and plugged it back up and still the same problem try to get in touch with CYA and they are not calling me back i hope we can resolve this problem soon i just want my refrigerator fixed thank you and hope to hear from you soon. claim # ******* Thank you ******* *******

  

  Business Response

  Date: 08/08/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  *** has reviewed the claim and advised the customer to put their unit in a ************************** position so the technician can complete the job. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid hundreds of dollars for warranty coverage. Finally the hinge on my expensive Miele dryer failed through normal use. ***** denied the claim as "impact damage" which was without basis . (A cheap plastic piece in the hinge cracked). Scam warranty coverage in my judgement.

  

  Business Response

  Date: 07/11/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA has reviewed the claim and this was not approved for coverage due to the physical damage on the unit.  CYA covers mechanical breakdowns and manufacturer's defects.  Once a unit sustains physical damage, CYA is unable to guarantee future performance of the unit.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a dishwasher in 2022 that was covered by ***, they gave us the opportunity to extend our warranty and we did for another 2 years. It started having an error and we filed a claim. They sent out a technician; that person said they would order a part and then disappeared and said they wont repair the appliance when we followed up. They sent out another technician and the technician wouldnt diagnose it because he said the dishwasher wasnt plugged in when he arrived. Then they sent another one once we plugged it back in and that person diagnosed it and submitted the repair request. *** approved the estimate and THEN they had Miele take over the repair and said the manufacturer would handle it from here. We CONFIRMED if the Miele technician needed payment CYA was going to cover. Then ***** came out, diagnosed, and ordered the part. This has been going on months and we hadnt had a working dishwasher. When the part came Miele repaired and collected payment. *** asked for the receipt and invoice and then now hangs up when we call, tells us to sign up for the callback, disconnects the call, etc. keeps telling us they will have an update in ***** hours but never do. They do not proactively contact us. Then ***** called us saying CYA was trying to get them to cover and they wont because we had the dishwasher over a year. Which was always clear and the reason we purchased the warranty. Not sure the point of this warranty if they refuse to pay for repairs. We are requesting the ****** it cost us to repair the machine from *** as they are our warranty and already approved the repair and estimate but now wont answer or pay us.

  

  Business Response

  Date: 07/01/2025

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA has reviewed the claim and approved the estimate of repair. 

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They just said they approved the repair estimate. They did that months ago. We paid for the repair, that they approved, months ago. We need to be reimbursed for that repair. I have already attached all the documents here and also sent to them separately. They need to send payment to reimburse us. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  

  Business Response

  Date: 08/04/2025

  CYA is in receipt of the invoice and will expedite the reimbursement for the customer. 

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not yet received the reimbursement. Once reimbursement has been received I will accept and resolve the complaint. Thank you for the update.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  

  Business Response

  Date: 09/05/2025

  The check was mailed out.  Feel free to reopen this case if it has not been received. 

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** Gold
  
  
  
   
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a warranty claim two times now on the same machine. Each time paying $175. The first claim they sent out a service technician who just quit and the claim dragged on for months. Recently I submitted another claim to the company regarding the same issue. Paid another $175 just to see if it would work out. They sent out a service technician and now its been since the 10th of April with no progress. The technician said he is waiting to hear back from ***. CYA states they are researching the claim. I would like them to finish the repair first. But if they are not capable of that I would like my initial cost of the warranty refunded plus the last two deductables of 175.

  

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty contract with *** for our wall unit A/C. The policy was in force on March 7, 2024 when we submitted a claim as the unit was not working properly. CYA required payment of $150 before they would assign a service **********. The first ********** they assigned does not repair A/C units. The next company does not service our area. The most recent company they assigned does not service our area. I demanded a return of the $150 and plan to locate a service provider in my area to make the repairs. *** has not responded to my demand for reimbursement.

  

  Business Response

  Date: 04/24/2025

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CYA has reviewed the claim and a settlement was accepted on 4/15/2025. Please mark this inquiry as resolved. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi,

   

  Please note that this matter has not been resolved.  After I filed the complaint, the company contacted me and offered a depreciated settlement offer which I accepted but since then I havent heard anything from them despite repeated follow up emails and calls.  I would like to get this resolved so anything more you can do will be appreciated.  Thanks, *** *******

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/20/2025

  Please contact our company directly regarding any issues with the settlement which was already accepted. 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed service for non working heat in the winter. After nothing was done to fix it for six weeks I called to cancel the insurance. They said they will deduct whatever was paid on the plan an then prorate it and send a refund. After a month I called again and they said thet have no record of the canncelltion. I finally received conformation of the cancelattion on Feb 20 but still no sign of any refund.

  

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CYA has reviewed the customer's claim and this requires direct communication with our billing department to resolve.  Please call our customer care team and speak with ****** ***** for a speedy resolution. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $329.67 for a 3 year warranty from *** on our range microwave (originally valued at $830). When it stopped working I filed a claim and paid the $150 dollar deductible. That means Ive paid in-total $479.67 total) After some poor communication and waiting too long with the repair service, I reached back out to CYA who eventually offered a settlement amount of $398.73. They claim that I can get a replacement for that price, but I cannot. Replacements for used models Ive found are more than what we originally paid, not less. I reached out to get clarification on how they arrived at that settlement amount, which does not cover the full amount Ive paid CYA let alone to replace the microwave and They stopped replying to my emails. I feel that *** did not provide enough in the settlement and they are not open to negotiating the price. They are taking more than they pay out for individual claims which is an abusive business practice.

  

  Business Response

  Date: 02/20/2025

  On 2/18/2025 the customer accepted the settlement offer and it is currently processing for payment