Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October of 2023 the vent in my kitchen has been turning itself on and off one its own. At that time Claim ******* was filed, paid my deductible, and was "***aired" in late November. By January 2024 the issue returned. When I reached out to ***, they told me i would have to submit a new claim and pay again. Which is ridiculous, this is the exact same claim and should be warrantied by the ***air shop to come back out and fix what they never ***aired correctly. After months of back and fort with CYA I gave up arguing as they were never going to budge (which I believe is their typical delay tactic as the company feels fradulant). So i created another claim and paid the deductible. It is now September 2024 and the issue has yet to be fixed. I have provided countless videos of the issue happening on different dates and time as CYA continues to say it cannot do anything until it happens again and i provide proof. It literally happens multiple times every day, so why they keep requiring video is beyond me. Most recently, the ***air shop provided an estimate to ***air and CYA denied it saying the issue must happen again and another video needs to be provided. They already have at least 10 videos of the issue, why another? *** feels like it is fradulantly offering warranty agreements and then doing everything they can to delay and do nothing. i have provided more than enough support to get this vent fixed, why are they not fixing it?Since i was notified of a denial to fix, i have called my claim *** and left messages multiple times, emailed her multiple times, and even submitted an inquiry on their website that states a call back will occur in 24 hours... it has been a week and there has been zero response. Today i got on their chat line, which said i had to call, so i called and nobody answered so i had to wait for a call back. When the lady called, in the middle of her talking to me she hung up. I emailed her, no call back. What is going on?

  

  Business Response

  Date: 10/06/2024

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CYA has reached out to the customer to explain the locating process to hire a service center and submit for reimbursement to CYA.  *** will continue to monitor the claim until completion.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their response does not resolve the issue that has been ongoing since October 2023! in addition, they have not addressed any of my issues/complaints with the way in which they have handled my case. Since I filed this complaint, *** has done absolutely nothing.  Instead, they told me to go find a service company and pay for it and then they will reimburse me.  I already paid them to reopen the case for a second time and they are supposed to be the ones coordinating repair not me.  They have repeatedly demanded I provide another video of the issue while simultaneously saying the vent is fine, yet the videos I provide them demonstrate they are incorrect.  Why has it taken them months to respond to this BBB complaint??? *** has not lived up to its own agreement with me and has dragged this repair work out for almost a year why is that?????   Working with them is one of the most frustrating things I have ever had to do, mostly because nobody responds or answers the phone and when someone does respond its weeks later and they fail to answer the questions posed.

  this Case will not be closed until they actually fix the vent, my vent is still turning itself on and there is no clear plan noted by CYA to fix it.  Their response is rejected   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I have had emails with ***, she has yet to do anything.  As Cover Your Assets was unable to find a repair technician, they demanded that I find one myself and then bill them as long as it was less than $150.  As a result of that ridiculous response, I went out and found a certified technician, they inspected the vent and determined that a previous technician (all of which were hired by Cover Your Assets) cut a wire when previously replacing the control panel.  As a result, the control panel has continued to be faulty.  I then procured a new wiring harness (the part that was cut) and was able to also get a new control panel and get the installation of those items covered by the vent company (******).  All Cover Your Assets Needs to do is have someone install the new wire harness.  They have so far refused claiming it's not part of the warranty, however, this isn't a warranty issue it's now a neglegent act by one of their service technicians.  Considering I have done all the other work and even obtained all the parts necessary at no cost to them, there is absolutely no reason why they should deny obtaining someone to install the new wiring harness.  Again, their techincian performed neglegent work and cut the wire.  Damage to my property by their hired workers is their problem to fix.  Just get someone out here to run the wire and then we are done.  It's a very simple correction that now costs them drastically less as i procured all the necessary parts.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  

  Business Response

  Date: 12/06/2024

  *******, our director of customer experience ***** will be reaching out to you to resolve. 

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called daily to the point of harassment , so I finally agreed to what they said was a renewal of my warranty on my ** washer and dryer in one of my homes. When I was going to complete the paperwork I searched my files and realized I hadnt purchased it since 2021 so I decided not to purchase the warranty. I emailed and informed them and never completed the paperwork yet they charged my credit card. Not sure how they had info unless from. 2021:but they should not charge a credit card without current authorization. When I contacted them about this, they ignored that they illegally charged my card without authorization and just said it will be refunded. What if I didnt notice the charge. They are scammers. Thanks.

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.

  CYA is receiving conflicting information from the customer whether or not they want to keep their policy active.  Please call in to clarify and we will refund you if that is the outcome that you desire. 

  Please close this complaint as answered. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty through this company and it refuses to provide coverage for the insured product. The settlement offers are not for the insured value amount of the product and it takes excess of one week for them to make any contact. Per the warranty I purchased it shouldve been replaced within 5 days, and my warranty was filed in April. There is no communication or response via email or phone. This company is fraudulent.

  

  Business Response

  Date: 07/02/2024

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.

  CYA has reviewed the claim and the customer has escalated through a legal route which falls outside the scope of the BBB.  CYA will respond through those channels. 

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  CYA has had this claim open since March 2024 without offering full warranty coverage that was purchased through them. 

  This claim has not been escalated through a legal route nor has CYA been notified of such action. This false claim is an attempt to shield CYA from any responsibility and avoid being held accountable consumer fraud. CYA is making a false accusation and statement in attempt to remove the BBB from holding them accountable, and mediate the case. 

  Per the purchased warrant the product should have been replaced or repaired within 5 business days. The item cannot be repaired and has a replacement of $3,000 and is warranted through CYA in excess of $1800 which they refuse to pay.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* *******
   
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  This company refuses to offer payment or response in regard to the warranty I purchased. I have no escalated through another company or source. This company is dependent on false claims and is fraudulent. I need my purchased warranty paid to the dollar amount warranted for replacement. The purchased warranty is $1800 and should have been paid out within 5 business days from March when the claim was made. This company is fraudulent to consumers and refuses to accept any accountability of their business practices. 

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* *******
   
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 08/22/2024

  CYA is reaffirming that we cannot continue to comment through this forum.  A legal route was taken by the consumer under file number *************

  Please close this as answered. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* put this complaint in writing that I filed a warranty claim (CLAIM #******* ) with *** on 1/24/22 for my ******* Washer (MODEL # WA50M7450AW/A4 /SERIAL # **************** due to operational issues that caused the washer drum to make a loud squeaking sound when it's turned on and seems to be pushed down inside .The repairs for this claim were made and completed on 5/11/2022 . On 8/26/22 the issue retuned as if it was never repaired .The washer began producing the same noises that it made before with louder sound and was not functioning properly. On 9/1/22 I contacted *** ( Cover Your Assets) to address the issue and file a complaint regarding the service repair however I was directed to file a new warranty claim which is (CLAIM # *******) and upon filing the new warranty claim I found that I had to pay a new deductible of ****** to get serviced. I do not feel that I should have had to pay another deductible to get service on a repair for the same issue ,that was not repaired correctly the first time and so I reached out to *** by phone again to address my concerns regarding the extra service fee at the phone number provided which is ************** and no one answered , I left messages but no one returned my calls. After many unsuccessful attempts to contact ***** gave up and after some time wasn't able to locate receipts, proof of repairs, proof of warranty and other important information in order to proceed with a further complaint until just recently I was able to locate the information by email and now request assistance to get washer repaired .I request The *** repairs my washer as it was not repaired correctly from the original claimed filed which is CLAIM #******* ) and that I should not be responsible to pay a new service fee .

  

  Business Response

  Date: 02/05/2024

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.

  Per the policy, a deductible must be paid for each claim that is filed for CYA unless it has failed within the rework period of 14 days and CYA is notified.  This has fallen outside of that time period.

  At this time, all of their policies have lapsed and are cancelled.  Please close this complaint as resolved.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I would like to be supplied with the *** policy so that I may review it before I make a decision rather to accept the business response as I was unaware of a 14 day rework time period/frame within the policy. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 02/29/2024

  CYA has allowed ample time to review this request. *** has also flagged this customer's account for fraud due to the amount of policies purchased and cancelled with claims being filed right away. 

  BBB please close this inquiry.

   

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a warranty with ************************* Warranty #******* in November 2017.Before the original was to expire was contacted by CYA stating warranty was about to expire and ask if I wish to extend my warranty for $199. I did extend my warranty and the expiration date is February 8 , ****. I filled a claim on October 10, 2023 claim # *******. They denied the claim and stated they would refund my money for the purchase of the warranty. I purchased a warranty that would repair or replace my appliance. It appears to be a bait and switch where one warranty would cover the appliance but the second had an out in paragraph r, however, you do not get the terms and conditions until after you purchase the warranty,I sent the following letter (attached) and received an email October 22, 2023 from the relationship management team stating that my manager was ************************* and they would contact me in 24 hour. Have called several time and left call back number but no response.

  

  Business Response

  Date: 11/12/2023

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.

  Per the terms and condition, CYA has provided the customer a refund of the policy premium, see below:

  Should OEM support (i.e: parts, service options, etc.) or authorized service options no longer be available for a Covered Product, ADMINISTRATOR shall be excused from performance under this Plan.

  CYA has adjudicated this policy per the terms and conditions, please close this complaint. 

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 27, 2023 Sold an extende warranty via telEPHONIC SOLICI8TATION. cLAIMED WARRANT5Y EXPIRINGT. i AGREE, THEN CANCELLED WITH CREDIT CARD COMPANY AS i READ IT WAS A FRAUD. RECEIVED FOLLOWUP CALL ON SEPTTEMBER 29, 2023 BY ONE OF THE RUDEST SOLICITORS i HAVE EVER TALKED TO. HE WOULD BE BETTER CALLD"********** SLICK"!. ****, LOUD, ********* AND BELONGS WITH ARROGANT PJLITICAL FRIENDS. NEVER BUY FROM AGAIN. READ OTHER REVEWSN

  

  Business Response

  Date: 10/13/2023

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
  
  CYA has reviewed the warranty and a full refund was issued.  Please close this claim
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to get a warranty rep[air I encountered the obstacles detailed in the attachments. No communication, long delay, no diagnosing of problem, denial of any repair, and problem reoccurring within days of following only repair recommendation which was to unplug fridge for two days, necessitating transferring all goods to temp storage. After doing so and reloading remaining items, less that a week later same problem occurring and no response from CYA.

  

  Business Response

  Date: 10/13/2023

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed via the service center that the unit was repaired.  If the unit requires more service, please contact us and file a new claim. 

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was out of the country when my daughter said the repairman came. All she noted was he cleaned ice off of the freezer. He was supposed to change the thermistor to prevent problem from happening again. No paperwork was left and I don't know if he did that so I'm leaving claim open for a couple weeks to see if the problem reoccurs or is resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 11/12/2023

  This documentation can be requested from the service center directly.  See their contact information below:

   

  ***** & SONS AUTHORIZED APPLIANCE CENTER
  *************************************************************
  **************

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for my washer for $108.86 on 8/10/22 I filed a claim for washer malfunction on 9/29/22 Claim # ******* and paid a $95 service fee The washer was still not working properly so another claim was filed in October Claim # ******* and the repair finally made in November.At that time the washer started getting stuck before the spin cycle requiring draining all the water from the machine with a tiny hose and then retrieving a sock in the filter.In April emptying the machine and checking the filter did not resolve the issue so I filed a new Claim # ******* with another $95 service fee. This time the repairman emptied the machine and used a wire hanger to retrieve an adult sock way back beyond the filter. The tech then showed me that there is a 1" gap between the tub and door of the machine from the October/November repair that explains why smallish items keep getting stuck and stop the machine from working.I filed a new CLAIM #******* to resolve this ongoing issue and never received support from CYA despite numerous attempts to get the repair done.I left numerous messages for a supervisor to help resolve the issue. Despite emails and voicemails, I have not gotten a response for how CYA will resolve the issue of my faulty machine since their attempted repair last October/November.At this time I expect CYA to either repair the machine or refund me the $298.86 I paid them for the warranty and service fees.

  

  Business Response

  Date: 09/29/2023

  Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.

  Per ** factory service:  The customer refused to order the inner basket and requested a list of parts needed for repairs.  No repairs were allowed to be done and the customer only wants a replacement.

  It is CYA's obligation to repair units but our clients need to comply with the factory to complete them.  At this time, the policy has elapsed and coverage has been closed as this claim was from 7 months ago.  

  Please close this complaint

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As per our previous correspondence, I had reached out to CYA on numerous occasions both via phone and email and have not received any response.  ******* factory service asked me about ordering the parts, I requested a conversation with a member of the managerial staff which was denied - noone returned my many messages.  In my last conversation with a manager in August, I was told that CYA would reach out to ** and get back to me, that response never happened.  I am still requesting that CYA refund me the monies paid to them both for the warranty and the 2 service call fees as they did provide the service they promised - a working machine.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As per my previous emails, CYA did not return any of my calls during the duration of trying to resolve this issue.  I need my money refunded as they did not stand by their warranty and repair the machine. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 11/27/2023

  Please contact CYA at ************ to resolve your claim

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2020 I purchased a three year extended warranty (Warranty#********) from CYA (Cover Your Assets) for $270. I tried to make a claim twice on a recliner that had the power cord ripped out by a robot vacuum. I paid the $100 deductible and CYA sent out a technician to inspect the recliner. Nothing happened after that. He stated that *** had rejected the claim and he never returned. I spent hours on the phone with this company and then just gave up. The contract is set to auto renew the 26th of this month. I have sent them a cancellation request and let them know why.

  

  Business Response

  Date: 07/05/2023

  Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably. 

  CYA has cancelled the policy and has been trying to reach the customer to discuss their claim but have been unable to make contact.  If you require assistance, please call ************

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reject the response from the business. I have not received a call or voicemail from the business. I attempted to contact the business and their phone tree does not allow a non customer to reach a customer service representative. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/25/2023

  A check has been issued for the refund which should arrive within 7 business days.  Please **** this complaint as resolved. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a home warranty account in case of emergency needs for appliances, plumbing, and HVAC in May 2022. After 11 months with this account with CYA, I submitted a claim for repair of Air Conditioning system - April 2023. No action taken on their part. I was told they were looking for a contractor in my area. Nobody was sent.Submitted 2nd claim for repair of Hot water heater - May 2023 Paid an excessive fee to CYA and told they would reimburse for the hot water heater replacement service. Paid the plumbing service $925 to pickup and replace the hot water heater. Submitted the receipt to CYA after many calls to the claims department. No response for 6 weeks.Early May received an unauthorized debit for $199 for a monthly fee for CYA. Reported fraud to the bank and CYA later changed monthly fee back to $59. The real issue is non- service and monthly fees for 1 year with claim requests only after 10 months. Reviews online show absolutely zero positive comments for CYA. Some even refer to CYA as a fraudulent company and I am in agreement based on my experiences.

  

  Business Response

  Date: 07/05/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably. 

  CYA has refunded the client's deductible and cancelled their policy per their request.  Should you require assistance, please reach out to ************************* by calling ************