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Business Profile

Telephones

Xchange Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Xchange Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Xchange Telecom has 2 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have any phone service since Sept 26 2023. The company sent down their technicians after calling them so many times and said that the problem is not their wires and that they will have to contact ******* to check the cables. As of yet I am still waiting. This is getting absolutely rediculous. I am 88 years old and I am having to use a cellphone which is not easy at all for me and does'nt allow for out of country calls. I must have my phone up and working. Can you please help me out. My information is the following: ******************************* ******************************* **** ***** home phone is ************ my cell number is ************. You can call my daughter who takes care of my stuff: ******************* at ************ email ********************* Thank you

      Business Response

      Date: 11/08/2023

      We have provided the customer with a temporary "HomeConnex" box which ill provide temporary service until ******* gets around to repairing this customers phone line.

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last 2 weeks we have zero long distance service. It is not fair. When I ask to speak to a supervisor nobody answers. I want a Credit for the long distance loss and time lost to calling and trying to get my phone and thousands of others also to work

      Customer Answer

      Date: 06/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Xchange Telecom regarding complaint ID ********.

      Sincerely,

      ***************************** ***

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home phone is not working for 6months now and they keep billing me monthly, now I cant port my number to another carrier since exchange is not allowing claiming I owe them money

      Business Response

      Date: 01/16/2023

      Based on the limited information you have provided.  I am not able to identify this account.  There is no Account number and no phone number for me to look this up with?  Based on the address provided, I only have one customer and its not the name provided..

    Xchange Telecom is NOT a BBB Accredited Business.

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