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Business Profile

Tablet Equipment

CellXpo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for CellXpo.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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CellXpo.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered new ******* earbuds off of Cellxpo's website on November 23rd, 2022. [Order #*****] They arrived and do not work. They will not hold a charge. I immediately sent an email to them letting them know of the problem. I have had no response. Their telephone number is not in service.I feel like I have been taken in by a scam artist. Their address, as listed on the website, is ********************************. Phone **************.*************

      Business Response

      Date: 12/08/2022

      rma number was issued on this order. product must be inspectred prior to issuing refund or exchange

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] I sent the item back at my own expense. I have not heard from the business in reply.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 02/16/2023

      rma number was issued on this order. full merchandise must be returned prior to issuing refund. rma number is valid for 7 days

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]You might as well close this complaint. I will never get satisfaction from these scumbags. They are rip off artists. I will spread the word on them.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Plantronics 110 Bluetooth. I received it in a timely manner, but it doesnt work it powers on, and it pairs to my phone, but the volume will not turn up on it. No matter what I do. Ive had the same model for five or six years and I know how to work it and pair it this item is defective. I have emailed the company about six times to find out what to do to get another one or a refund and they will not answer me.

      Business Response

      Date: 10/19/2022

      rma number was issued . product must be returned

    CellXpo.com is NOT a BBB Accredited Business.

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