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Business Profile

Tablet Equipment

CellXpo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for CellXpo.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent us a product we did not order . It was the wrong headset. It does not work, came in a plastic bag with no user guide.We emailed them many times to get a refund, they are ignoring us.Could you please help Thank you *********************** ************

      Business Response

      Date: 08/16/2024

      product ships in good and working condition. product is 100% original and is not under our return policy anymore. Product includes what is listed in the description. this order was placed in May. 

      Customer Answer

      Date: 08/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       It was not the product we ordered 

      It was not working and they ignored our emails on how to send back

      They should send back our refund in good faith. 

      They took our money for a headset we cannot use.

      Yes time has gone by because they would not let us know how to send back.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 09/03/2024

      product is sold as described and includes only what is listed in the description. product is 100%  original and is shipped in bulk packaging for shipping purposes as listed in the description

    • Initial Complaint

      Date:04/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased headphones from the vendor. When I received them, i could tell they were used and not new. Also, the default language wasnt English and it cant be changed so, i couldnt interact with the headphones. The worse part and what make this a deal breaker is that the batteries inside the headphones are bad. They should last 5 hours on a full charge, but they only last less than 5 minutes. The batteries are faulty from being old and never charged. I asked for a refund, but im not getting a response from the vendor.

      Business Response

      Date: 04/26/2024

      rma number was issued on this order. cardholder must return merchandise for  inspection

      Customer Answer

      Date: 05/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      hello, i do not trust the vendor. The item has been mailed to the vendor, tracking number: ********************** * *****

      i want to ensure that after the vendor receives the return, i am refunded my money. When that happens, i would then like to consider my complaint to be resolved.

      thank you

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Customer Answer

      Date: 05/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Hello,

      I received my refund from the vendor. Im satisfied and would like to close this complaint.

      ***********************



       


    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ******** s10 Bluetooth headphones 3/20/24. I received the unit on 3/27/24. I opened the shipping bag and inside the headphones were in a plastic reclosable bag (no box or instructions). I charged the headphone more than an hour and tried to connect to my phone. It would not connect and it kept turning off. I had this same headset (s9 version) so l have an idea how to use it. From the other complaints I don't think this company sells anything except used items. I think that their phone number out of service says it all. The invoice number is *****

      Customer Answer

      Date: 04/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product ordered was a Bluetooth head set. Set will not stay charged. It will run only 20 minutes on a full charge. The phone number for the company goes to a fax machine.

      Business Response

      Date: 01/22/2024

      customer service is done by emails, not by phone. please email us and we will be glad to assist you

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item (headphones). The item I ordered wasn't available, so instead of letting me know and asking how I'd like to proceed, they sent an older cheaper model that the specific one I paid for. I immediately requested a refund and a return shipping label. They took several days to get back to me, then said it was close enough. I replied it wasn't what I specifically ordered and paid for. No response from them, just completely ignored.

      Business Response

      Date: 12/21/2023

      exchange number was issued for this order. we will ship the correct item ordered.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased December 26th 2022.Item is totally defective will not hold a charge for more than half hour. terrible sound for an item this price.This company will not answer an email, and there is no place to fine a phone number.spent 76 dollars for a piece of junk.Should advise people to avoid this business.***************************

      Business Response

      Date: 03/16/2023

      product is not under our return policy. see our policy

      Customer Answer

      Date: 03/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       It is convenient for their business policy to not cover defective items.

      its also convenient that they will not even respond to an inquiry, nor give a phone number.

      that is not acceptable. I wonder if ** would be happy with this distributor giving there product a bad name

      thanks  

      *****

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **************************




       

    • Initial Complaint

      Date:02/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a Bluetooth through their website paid shipping costs also received used broke device. Emailed twice for an exchange or refund to no answer called the number listed on website and a woman said I had the wrong number

      Business Response

      Date: 02/09/2023

      rma number is issued through our customer service ***** cardholder must contact us by email for rma number. initially we advise customer to take certain steps to assist in successfully working headset. these steps must be done prior to issuing rma number. 

      Customer Answer

      Date: 02/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I have sent them 2 emails for a email return number and have called their number listed online 3 times. They have not communicated back to me. Thank you.

      ******* 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 03/02/2023

      exchange number was issued on this order.

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business revolves around legally scamming people, providing defective open box product as new, hiding under the term "bulk packaging" and providing little help on returns or refunds. Contact info on the website is an empty parking lot [**** ******************************************] and only email is a form of communication. It seems the business CELL XPO *** **** is registered under ********************* operating from ************************************. ************ is also al alternate website/business he uses and *************************** LLC are some of the name of the companies registered at this same address by ********************** ************** ************** are phone numbers associated with these businesses. The above are public records based on business registration found on ** ********** of ******

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on January 23rd and it hadn't ship so I tried to contact the business but their number appears to be invalid and I am only trying to cancel my order for a full refund since it hadn't shipped. My order# is ***** for a bluetooth headset **** TONE Platinum HBS-**** Wireless In-Ear Behind-the-Neck Headphones - Silver. I paid $136.90. There was no other way to reach them. Thanks

      Business Response

      Date: 01/30/2023

      **********************
      Copy Add to Informed Delivery
      Latest Update
      Your item was delivered in or at the mailbox at 2:32 pm on January 28, 2023 in *****************.

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here] I have not seen their response I just got the headset and is defective I want to return it for a full refund 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Customer Answer

      Date: 03/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      like I wrote before if you can send the return label free of charge because is not as described and it doesn't worth the price 

      I will kindly return it, for my full refund.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

       

       

       

       

       

      Sincerely,

      *****************************




       


      Business Response

      Date: 03/16/2023

      merchandise must be inspected prior to issuing refund or exchange

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/24/22 I ordered a Plantronics Bluetooth Headset Voyager **** Bluetooth Earpiece (Order #***** : **** tracking #**********************). On Friday 11/4/22 I received a package that was supposed to have contained the earpiece. Unfortunately, the earpiece and charging cord were packaged in only a flimsy plastic bag not a padded bag or box as it should have been. The plastic bag got caught up in one of the machines while going through the **** system and was mangled. The actual earpiece was lost and did NOT arrive with the charging cord. I immediately sent an email to CellXPo. On 11/10/2022 I received the following response : package shipped complete. you may contact your local **** regarding the package.I would like them to ship me another Plantronics Bluetooth Headset Voyager **** Bluetooth Earpiece. -OR- If they insured the package I will need that information to file a claim with the ****. If they did not insure the package, I want a full refund because I DID NOT RECEIVED THE **** I PURCHASED. The shipper should take care to be sure the item is packaged in a manner that will survive the shipping process and arrive at its destination in tact.

      Business Response

      Date: 01/12/2023

      according to **** package was delivered to the cardholder in good  condition. 

      Customer Answer

      Date: 01/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      CellXPo's response "according to **** package was delivered to the cardholder in good  condition. " is absolutely NOT TRUE as you can see by my previously submitted photos of what I actually received. Because of inadequate packaging I did NOT RECEIVE what I had purchased (a new Plantronics Bluetooth headset). I should be given the NEW Plantronics headset I ordered or a full refund. Although, given the behavior of CellXPo, perhaps a full refund is the better outcome.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 01/18/2023

      product is sold as advertised and ships in bulk packaging

      Customer Answer

      Date: 01/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      For a business to say "product is sold as advertised and ships in bulk packaging" means nothing to a consumer except the "product is sold as advertised" part. I purchased a new Plantronics Bluetooth headset and expected to RECEIVE a new Plantronics Bluetooth headset. I did NOT. A business has an obligation to ship the merchandise in a manner so as to ensure the package 'survives' the shipping process and arrives at its destination in tact. The **** website says to "Pack your box to protect your contents and make sure the box arrives intact." Those are the guidelines. That is what customers expect. Whether the item ships "in bulk packaging" or not - it should still be packaged in such a way as to arrive intact as the **** says.

      I did NOT receive the item I purchased and was charged for. At this point I am unwilling to do business with a company so devoid in basic business ethics. I am requesting a FULL REFUND of my purchase.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    CellXpo.com is NOT a BBB Accredited Business.

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