Business ProfileforTough Mudder

Purchased tickets for my wife and I to run in a Tough Mudder event in **. Tough Mudder canceled due to:A combination of logistic and delivery setbacks outside our control made it unlikely that we would be able to deliver a satisfactory event this fall in the Carolinas; therefore were saddened to let you know that we have decided to cancel the Tough Mudder Carolinas event. I paid a combined total of $208.20 for the tickets on 5/8/2022. Tough Mudder allowed a refund option which I requested on 6/9/2022. Tough Mudder advised money was to refunded within ***** days. I had to follow up with them 5 times via e-mail and they then refunded me $91.75 on 8/19. Note that this isn't even the price of one ticket. They then researched the matter further and said my wife didn't request a refund though the tickets were purchased together from my credit card account. They are saying we are now beyond the date to request a refund and not allowing me to get a refund on the total $208.20 but allowing me the option to run in another race or use that money at their online store.I find this to be completely unreasonable since it was canceled at their discretion and I completed the necessary forms to be refunded the entire amount of the tickets.