Reviews

Review Details

• Review fromMario S

  Date: 06/06/2025

  1 star
  I placed Order #****** on May 30, 2025, and as of today, I have yet to receive any meaningful update on its shipping status. This lack of communication is incredibly frustrating. I attempted to contact customer service for clarity, only to experience even more disappointment. While composing my initial inquiry, I was placed on hold for over two minutes. The call queue moved me from position 14 to 3, then briefly to 1, only to drop me back to position 4. This kind of inconsistency and disorganization is unacceptable for any company claiming to value its customers.Its extremely uncomfortable to feel ignored and uncertain about an order Ive paid for. Not only is the delay frustrating, but the inability to speak with someone directly adds to the disappointment. I should not have to jump through hoops just to find out where my package ***** this point, Im asking for a clear shipping update within the next four days. If no response is provided, I will cancel my orderagain. I sincerely hope this review prompts the company to reevaluate its customer service practices. No customer should feel disregarded after making a purchase.waiting.....

• Review fromkay c

  Date: 05/05/2025

  1 star
  I truly wished I read the reviews prior to submitting my order back in Mar 10 using my FSA funds, it is now May and still no product. I originally contacted them via the phone three weeks after not receiving any updates. The customer service *** stated that my product was on backorder, and it would arrive the following Monday. I asked when the frames arrive how long would it take to get my rx filled. The *** did not ***ly and hung up on me. I waited another two weeks in hopes to receive follow up and I decided to send an inquiry via email. Seems like their typical response to the customers on this thread that everything is backordered. It's truly unfortunate as I have been waiting patiently for a product that was advertised with a great deal of promise. Please do your research prior to requesting any service from this company.

  Designer Optics Corp.

  Date: 05/22/2025

  Dear *****,
  Thank you for taking the time to share your feedback. We sincerely regret the frustration this situation has caused and would like to address your concerns directly and transparently.
  Your order placed on March 10 included the Saint ******* ** 596 DUNE OPT eyeglasses, which unfortunately went on backorder with the manufacturer. We understand how important timely delivery is especially when using *** funds and we deeply regret that this delay was not anticipated at the time of your purchase.
  Wed like to clarify that when you called our customer service team, we informed you of the items backordered status and shared the expected restock timeline as provided by the manufacturer. We're truly sorry if the call experience felt incomplete or unprofessional. That is not reflective of our service standards, and we are looking into the call handling internally.
  You later followed up via email on April 23, and we responded promptly on April 24, confirming that the manufacturer had extended the backorder to mid-July. We also assured you that we are in ongoing communication with the supplier and that your order will ship immediately once available, with tracking information provided.
  
  Next Steps
  We understand the wait has been longer than expected, and wed like to make things right. At this point, you are welcome to:
  Keep your order active and well fulfill it immediately upon restock
  Switch to a different in-stock frame, and well assist with the swap
  Cancel the order entirely for a full refund, including your FSA payment
  Please let us know which option youd prefer, and we will process it right away. Your satisfaction is important to us, and were here to support you however you choose to proceed.
  Thank you again for your patience, and we hope to have the opportunity to deliver a positive experience moving forward.

• Review fromLacey G

  Date: 04/28/2025

  1 star
  Absolutely AWFUL! Delivery took forever. I ordered 3 pairs of progressive glasses, and all 3 came with lenses that are terrible. Shapes are distorted, and they make me sick and dizzy. I have tried so hard to make them work, but I just can't. They insist they were made correctly, and will not offer me any sort of refund. I even asked if they would just refund the lenses and I would keep the frames, again, NO! I should've listened to other reviewers that said the same thing. DO NOT BUY FROM THIS COMPANY!!!!

  Designer Optics Corp.

  Date: 05/22/2025

  Dear *****,

  Were genuinely sorry to hear about your dissatisfaction and appreciate the opportunity to clarify the situation.
  Your review contains several claims that do not accurately reflect the facts of your order or our efforts to assist you. All three pairs of progressive lenses were made exactly to the specifications provided in your prescription. They were carefully crafted by licensed optical labs and passed final inspection before shipping.
  When you reached out expressing difficulty adjusting to the lenses, our team responded promptly and professionally. While progressive lenses can require an adjustment period, especially for new wearers or new prescriptions, we take these concerns seriously. As such, we offered to have all three pairs returned for a full inspection and verification at no additional cost to you. Unfortunately, you did not return the glasses for analysis, which prevented us from evaluating the issue further or exploring possible solutions.
  We also respectfully advised that due to the custom nature of prescription lenses, especially progressives, our policy does not support refunds unless there is a manufacturing defect which we could not confirm without inspecting the items.
  At every step, we acted in good faith, followed our policies, and provided attentive, solution-oriented customer service. We regret that despite our efforts, you chose not to proceed with the return evaluation that could have resolved this.
  We remain committed to delivering quality products and transparent service. If you are still open to having the glasses reviewed by our team, we are happy to assist.

• Review fromRobin C

  Date: 04/28/2025

  1 star
  Very poor customer service. Does not honor return policy. Will not return emails. Needs to be shut down. Do not waste your money.

  Designer Optics Corp.

  Date: 05/22/2025

  Dear *****,
  Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your experience, and wed like to offer some clarity regarding your order and our communication.
  Please know that our team responded promptly and respectfully to your inquiries on May 7, 2024. When we identified that your online order included progressive lenses without the necessary prescription details, we reached out to confirm whether your prescription was for single vision. Upon your confirmation, we adjusted the order accordingly and issued a $59 refund to reflect the lower lens cost all with your approval and in a timely manner.
  At no point did we ignore emails or delay communication. In fact, your responses and our replies were exchanged within the same day. We take pride in providing transparent, courteous service, and we regret that your impression reflects otherwise.
  As for our return policy, we stand behind it and always aim to apply it fairly and consistently. If there are any unresolved concerns, we would welcome the opportunity to assist you further and ensure they are addressed appropriately.
  We value your business and hope to have the chance to restore your confidence in us.

• Review fromSucheep S

  Date: 04/26/2025

  1 star
  I placed an order for eyeglass frames and expected to receive it within 7 days as advertised. I followed up with the order after 7 days and the Designer Optics *** ***lied that I will be informed once their factory has shipped the order. I insisted and wanted to know time frame but they ignored. I asked for a refund and they ignored to ***ly.

  Designer Optics Corp.

  Date: 05/20/2025

  Dear Mr. ******************** you for your recent correspondence. We sincerely regret the inconvenience you experienced with your order and appreciate the opportunity to clarify the matter.
  
  Order Updates and Communication
  We would like to respectfully clarify that our team-maintained communication throughout the order process. You were informed that the item was not immediately available in our warehouse and that it had been ordered from the manufacturer. Our team responded to your inquiries with updates, including during our temporary closure for the Passover holiday, when our third-party support partner also provided limited assistance on our behalf.
  We understand that waiting for manufacturer restocking can be frustrating, and we regret that the timeline did not meet your expectations.

  
  Invoice Provided
  As requested, a detailed invoice/receipt was previously provided to assist with your insurance reimbursement. Should you require another copy for your records, please dont hesitate to reach out we will gladly resend it.

  
  Order Cancellation and Refund
  Your order for the ******* 8421 Eyeglasses (Order #SY776259) was officially cancelled on April 30, 2025, per your request. A full refund was issued to your original method of payment on the same date. Depending on your financial institution, the refund should have reflected in your account within 35 business days.
  
  Moving Forward
  While we regret that we were unable to fulfill your order, we hope to have the opportunity to serve you again under better circumstances. Should you choose to shop with us in the future, we would be pleased to extend a courtesy discount as a gesture of goodwill.
  Thank you once again for your patience and understanding.

• Review fromTod S

  Date: 04/21/2025

  1 star
  I placed an order for frames, they charge my **** and they never sent an order confirmation. Had to email them to find out that the order even went through. After a few weeks I had to contact them again to see where my order was, no updates. They said the manufacturer had not sent them yet but that they would have information by the end of the next week. Turns out they weren't even opened all of that next week so when I reached out to them the following week, I called. I was put on hold and told my wait time would be 27 minutes. An hour and a half later a representative took my order number and said they would have to contact the manufacturer for the status and after waiting, he got back online and said they had not been sent. I'm not really even sure if they are legit.

  Designer Optics Corp.

  Date: 05/20/2025

  Dear ****,
  Thank you for your feedback, and Im sorry to hear that your experience with Order SY772858 was disappointing. We understand how frustrating this was and want to assure you that your concerns have been heard.
  Id like to clarify that we did communicate with you via email during the process including updates regarding the manufacturer delay and a timeline for the expected restock. We also confirmed the cancellation and refund of your order on April 21, and the funds were returned to your original payment method shortly thereafter.
  That said, we absolutely understand how the extended wait and lack of immediate resolution felt frustrating especially when it came to reaching our support team during a particularly high-volume period. While communication was provided, its clear that the experience did not meet your expectations, and for that, we truly apologize.
  Please rest assured that Designer Optics is a legitimate and authorized retailer, and we take customer service seriously. This situation was the result of unforeseen supplier delays, not a lack of intent to fulfill your order.
  We genuinely regret the inconvenience this caused and would welcome the opportunity to provide you with a better experience in the future. If you're open to it, wed be happy to offer you a special discount should you decide to place another order with us down the line.
  Thank you again for your feedback it helps us continue to improve.

  Designer Optics Corp.

  Date: 05/20/2025

  Dear ****,
  Thank you for your feedback, and Im sorry to hear that your experience with Order SY772858 was disappointing. We understand how frustrating this was and want to assure you that your concerns have been heard.
  Id like to clarify that we did communicate with you via email during the process including updates regarding the manufacturer delay and a timeline for the expected restock. We also confirmed the cancellation and refund of your order on April 21, and the funds were returned to your original payment method shortly thereafter.
  That said, we absolutely understand how the extended wait and lack of immediate resolution felt frustrating especially when it came to reaching our support team during a particularly high-volume period. While communication was provided, its clear that the experience did not meet your expectations, and for that, we truly apologize.
  Please rest assured that Designer Optics is a legitimate and authorized retailer, and we take customer service seriously. This situation was the result of unforeseen supplier delays, not a lack of intent to fulfill your order.
  We genuinely regret the inconvenience this caused and would welcome the opportunity to provide you with a better experience in the future. If you're open to it, wed be happy to offer you a special discount should you decide to place another order with us down the line.
  Thank you again for your feedback it helps us continue to improve.

• Review fromTywon B

  Date: 03/14/2025

  1 star
  Shipping still hasnt updated. Purchased 3-6-2025 3-10 days. No update. Cant get in contact with anyone.

  Designer Optics Corp.

  Date: 04/08/2025

  Were sorry to hear that you were disappointed, and we want to assure you that we did correspond with you throughout the process. Our team responded to your messages and promptly processed your cancellation and refund as soon as it was requested.
  While we strive to ship all orders within the stated 310 business days, certain delays can occasionally occur due to factors outside of our control. That said, we understand how frustrating it is when expectations arent met, and we acted quickly to resolve the issue once you reached out.
  Your refund has been issued and should reflect back to your original payment method within 35 business days, depending on your bank.
  We appreciate your feedback and remain committed to providing honest service and quality eyewear. Please dont hesitate to reach out if you need anything further.

• Review fromTherine S

  Date: 03/13/2025

  1 star
  Horrible!!!! I should read the reviews before I purchased my sunglasses prescription. Their customer service is terrible. No update or status regarding my order. Horrible communications. They specify delivery 7-10 business days, and still no information regarding my order. Paid in full with shipping. I agree with other reviewer Designer Optics is a rip off, I would not recommend this company with anyone. Horrible!!!! The customer service I spoke to via chat keep stating my prescription sunglasses was sent to the lab and yet no update from my online account, still show unfulfilled status. I asked customer service why they have not updated my online account regarding my order, I was told its a the lab. this place is a scam.

  Designer Optics Corp.

  Date: 04/08/2025

  We're very sorry to hear about your experience and truly regret that you feel this way. At Designer Optics, we take customer service and transparency seriously, and were committed to doing right by every customer.
  Prescription sunglasses do take a bit more time to process, as they require careful handling and customization by our lab but even so, we aim to keep our customers informed every step of the way. If your order status didnt update online as expected, thats something wed like to look into and improve.
  Unfortunately, we werent able to locate your order based on this review alone. If youd be willing to provide your name or order number, wed be happy to personally investigate what happened and do what we can to make it right.
  We value your feedback and are always looking for ways to improve thank you for bringing this to our attention.

• Review fromBrien A

  Date: 01/15/2025

  1 star
  I purchased a frame and paid the overnight delivery ********* no tracking info.I reached out to customer service who said they didnt have the frame in stock.Upon asking them for a refund for my overnight delivery they blunt told me they dont give refunds and soon as the frames are in stock they will send me the information.Who knows when that will be.Also customer service stop responding to my questions.This place is a rip off.

  Designer Optics Corp.

  Date: 04/08/2025

  Were truly sorry to hear you were disappointed with your experience thats never the outcome we want for our customers.
  We understand how frustrating it is when theres a delay, especially after paying for expedited shipping. While the item you ordered did have a processing time before shipping (noted on the product page), we recognize that expectation wasnt clear enough in this case. As soon as you requested it, we fully refunded the overnight shipping fee and did our best to keep you updated.
  Our goal is always to be transparent, helpful, and responsive and were sorry if you felt that wasnt the case here. Well continue to use your feedback to improve how we communicate about shipping timelines moving forward.
  If theres anything else we can do to make things right, were just an email or call away.

• Review fromRoberto G

  Date: 11/29/2024

  1 star
  Total scam false advertisement. They claim to sell ******** on the website, but NOT true! They will ship similar name brand hopping you dont notice, but you actually get garbage for your money! Dont buy from them! Dont trust them!

  Designer Optics Corp.

  Date: 02/18/2025

  Nothing could be more hurtful to our dedicated team here at designer optics then the unfounded and meritless general statement you just made without any basis or proof, and without taking into consideration the consequences your statement may have. When in fact Designer Optics is proud to be an authorized retailer of top-quality designer eyewear bought directly from the brand manufacturer, and our proof lays with our fifteen years with over a million happy customers of over ************************** Brand's.

  We shipped Miraflex SAM51 Eyeglasses. 100% authentic, brand new, with original packaging.