Reviews

Review Details

• Review fromEileen V

  Date: 09/11/2025

  5 stars
  Found my designer glasses that were no longer available through my eye doctor and at half the price. Easy to order.

• Review fromStephanie S

  Date: 09/11/2025

  5 stars
  I wanted these **** Spade sunglasses from my local optometrist office but the cost was too much. I found the same great quality sunglasses here for less than half the price! I am telling everyone to check these guys out. I am very pleased with the quality, communication and shipping. You will be too

• Review fromMayra M

  Date: 09/11/2025

  5 stars
  There is quite a variety of frames to choose from. Ordering was easy and being able to save my profile/prescription was handy. Overall, it was good and easy purchase.

• Review fromTamzin R

  Date: 09/11/2025

  5 stars
  Smooth shipping and arrived quicker than the expected date of arrival.

• Review fromMin S

  Date: 09/11/2025

  5 stars
  I came across this site on ****** and ordered a pair of Maui *** sunglasses. The shipping was impressively fast, the product was 100% authentic, and I really appreciated the frequent updates along the way. Everything went smoothly, and I couldnt be happier. Ill definitely shop here again.

• Review fromChristina C

  Date: 09/11/2025

  5 stars
  Great customer service, fast shipping and easy purchase! All in all great experience.

• Review fromChristina M

  Date: 08/12/2025

  1 star
  If I could give zero stars I would. Lack of communication is an understatement. Sadly, this is not the first time Ive had this issue with them. However, this review is based on this recent ************* first email was asking for a mockup within 48 hours of placing the order. As suspected, I did order incorrectly. From there though, communication still did not improve. Given that 8 days post order, there was still no response. Finally got an email saying the frames were discontinued. Two days after that, having sent over replacement options, as requested, still received no response. I find out, AFTER CALLING, that there was one last frame found somehow. Shouldnt have had to call. Should have received a follow up telling me. Never got a response the original email:Get told via email frames would be sent by the week of 7/27/25, and they werent, they got send week or 8/4/25, over a week after I was told they would be. Still no communication letting me know. Given the fact that they messed my order was supposed to be prioritized, which is clearly wasnt.Then, I find out after it all, I cannot return. Buyers beware. Do not buy from them.

  Designer Optics Corp.

  Date: 09/09/2025

  The frame originally ordered was discontinued, but we were able to locate the last available piece and process it exactly as requested. We notified the customer and remained in communication throughout the process. Prescription lenses require approximately 57 business days for surfacing and an additional 12 days for edging and quality control, which is why the order shipped the week of 8/4.
  As outlined in our return policy, prescription orders are custom-made and therefore non-returnable. However, should there ever be an error in workmanship or prescription, we will gladly remake the lenses at no cost to the customer. We remain committed to ensuring our customers are satisfied with their eyewear.

• Review fromYvonne M

  Date: 07/29/2025

  1 star
  No update, no shipping, unresponsive to cancellation request I placed an online order (#******) with Designer Optics on July 15, 2025. As of today, I have received no shipping confirmation, no status update, and no meaningful response from customer service.I attempted to contact the company through their website/email to request an update and eventually a cancellation, since the order had not shipped and no status info at all. The only response I received was an automated message stating that I would hear back within one business day. It has now been several days, and I have received no follow-up.I am concerned by the lack of transparency and poor customer service. According to their own policies, customers should be able to cancel if the order has no updates. I believe this delay and unresponsiveness constitute unfair business practices. I am requesting the following resolution:Immediate cancellation of my order Full refund of the charged amount Written confirmation of the cancellation Communication with a real person instead of a bot!!!

  Designer Optics Corp.

  Date: 08/12/2025

  Order #****** was placed on July 15, 2025 for prescription eyewear, which requires a custom manufacturing process. Our lab provided an updated processing estimate of 57 business days due to the specialized lenses ordered.
  The order completed quality inspection on August 4, was upgraded to next-day shipping at no cost, and was delivered on August 7, 2025.
  We understand the customers concern about processing time and worked to ensure the fastest possible delivery while maintaining quality standards. The order was fulfilled within the standard time frame for custom prescription eyewear, and we remain available for any further assistance.

• Review fromBecky E

  Date: 06/26/2025

  1 star
  I would leave zero stars if I could. I purchased *** Bans and received counterfeit frames and scratched lenses. The company wants me to pay again to only fix the lenses. Its a scam having customers pay twice for a knock off product.

  Designer Optics Corp.

  Date: 07/08/2025

  Were very sorry to hear about your disappointment and appreciate the opportunity to address your concerns directly.

  Designer Optics sells only 100% authentic ******* frames, sourced directly from authorized suppliers.

  Every order goes through a careful inspection by our licensed optician to ensure the frames and lenses meet our quality standards. After carefully reviewing your returned glasses, our lab confirmed that the frames were in proper condition and the lenses passed inspection before leaving our facility.

  That said, we always want to help find a fair solution when a customer is not satisfied. As shared with you directly, we have offered to remake the lenses for you at a discounted price.
  We truly regret that your experience did not meet your expectations. 

• Review fromLaura A

  Date: 06/25/2025

  1 star
  Horrible experience. Wrong prescription lenses done. Sent a request for a refund for a frame , they responded that they wouldnt issue a refund as the frames were scratched. When the glasses were not even worn once. It seems this company has intent not issue refunds no matter the customers concern. Poor customer service, no concern for consumer and poor quality products. There are a lot more better companies than this one to order prescription glasses. Dont order from this company.

  Designer Optics Corp.

  Date: 07/08/2025

  Dear *****,
  Thank you for sharing your feedback. We would like to clarify a few important points.
  The prescription lenses in this order were made exactly as entered at checkout we did not receive an updated prescription from you, and we fulfill orders based on the information the customer provides.
  Regarding the frame return, our team inspected the returned product and found one temple scratched. While our policy does not allow refunds on used or damaged frames, we still accepted the return as a courtesy and issued the refund with a standard restocking fee.
  Designer Optics stands by the authenticity and quality of every frame we ship and serves thousands of satisfied customers every month. We always aim to help customers within our clear return and custom lens policies.
  Your refund has been completed, and we appreciate your understanding.