Reviews

This profile includes reviews for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consumer Priority Service Corp has 3 locations, listed below.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
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  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

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  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

Review Details

• Review fromKelly S

  Date: 10/06/2023

  1 star
  If zero stars were an option, I would have given them that. I purchased an ** washer dryer stack and a one year warranty from CPS. After 4 months, the glass inside the dryer spontaneously shattered into a million pieces. I sent several pictures and a video to CPS to file my claim. After a few days they denied my claim indicating that the warranty was only an extension of the original manufacturer's warranty and only offered coverage from the same type of issues that the manufacturer would cover. They indicated that physical, impact, cosmetic, or water damage are not covered under the manufacturers warranty. I responded back that the damage was due to a defect in the glass, that there was no physical, impact, cosmetic, or water damage that caused the glass to shatter. I wrote that nothing else could've caused the glass to have shattered from the inside other than defective glass. I asked them to reconsider as it was clearly a defect in the glass that caused it to shatter. They responded back that they had determined that their initial was indeed correct, that their warranty didn't cover physical damage. Frustrated with dealing them, I called ** customer ********************** and gave them the same explanation and pictures. They sent a repair tech out a few days later and he agreed that there was indeed a defect in the glass. The tech indicated to me that his next service call dealt with the same issue, glass shattering inside the dryer. ** replaced the door, the dryer drum and the inside panel, all under warranty. CPS should have done the same. They just didn't want to put out the money for the repair. Purchasing their warranty was a huge waste of money.

• Review fromGunny N

  Date: 10/04/2023

  5 stars
  ****** was very patient and detailed with her information and made the process very painless.WELL DONE ******! Such a Professional.Best Regards

• Review fromShannon A

  Date: 09/27/2023

  5 stars
  ****** was wonderful to work with. She answered all my questions and guided me through the processes. Super helpful, patient and kind. Thank you! The claim process has been easy and no extra hoops to jump through. Very gratful we chose this policy and it worked out.

• Review fromCHRISTOPHER J

  Date: 07/26/2023

  5 stars
  Excellent Service Warranty for my keyboard was handled swiftly and without ANY red tape! Super easy to start a claim and was answered back with a process time in a few hours! Great service!

• Review fromKimberly W

  Date: 07/12/2023

  5 stars
  ***************************** was great!!! Very friendly and helpful! I appreciate going the extra mile once she couldn't get me by phone the 1st time.

• Review fromDavid S

  Date: 06/30/2023

  1 star
  This company is not doing there job !!They talk in circles and never answer your questions.Worst than that, they don't help to fix the problems.Someone in upper management needs to correct the customer ********************** representatives.You pay for a service and get the run around.Wouldn't recommend there warranties!!*****

• Review fromAaron P

  Date: 06/15/2023

  5 stars
  Thank you to Nathan, I bought a printer and warranty. The seller backed out and call to resolve was quick and easy.

• Review fromBob B

  Date: 06/14/2023

  5 stars
  The most incredible experience of my life. From the time I initiated my claim CPS acted very expeditiously and professionally and had settled the claim within 72 hours. Totally unexpected but greatly appreciated. I will use them again when possible and HIGHLY recommend them to be your service provider.

• Review fromJenna W

  Date: 06/12/2023

  5 stars
  I had a great experience with my claim with CPS. Fast, knowledgeable and hassle free! Will definitely do business with them again. Its good to know that there is a company out there that truly cares about their customers and will go above and beyond to accommodate their needs.

• Review fromSherri W

  Date: 06/09/2023

  5 stars
  I have used CPS as a warranty company for my vaping products. They usually wear out before the life of the warranty so I have claimed on most of them. They respond quickly, never give me an issue about what is wrong with the item, just take my word for it, and send me back my purchase price very quickly. I will continue to buy these warranties on my vaping products.