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Business Profile

Exercise Programs

Obe Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/2024 and 12/20/2024 my AMEX card was charged $27 for a fitness membership I don't have with obe fitness. My daughter has a membership with them but she paid $169.99 for a year membership on 10/7/2024 on her **** card. I have reached out to obe fitness several times via email and it has not be resolved. The phone number they list does not work. I want to be reimbursed the $27 from 11/20 and 12/20 and have them delete my card from their system.

    Business Response

    Date: 01/07/2025


    Thank you for notifying us of ******** ******** ***************************** complaint. We have gathered the relevant information to support our response, which is as follows:

    In response to *** ******** BBB complaint, we want to clarify that she reached out to us on November 25, 2024, regarding a refund for two monthly charges. We immediately followed up with *** ******* and informed her that we were unable to locate any charges associated with the email, name, or information provided. We followed up three more times, but unfortunately, we did not receive any response.

    We are happy to issue a refund, but we are unable to locate *** ******** account with the details provided. If she can kindly provide additional information to help us locate her account, we would be more than happy to resolve this matter to her satisfaction.

    Our customer service team is available during regular business hours (M-F, 9:30 am - 4 pm EST) and can be reached through email ******************************** or our contact form, which are accessible to all members for inquiries and support.

    We genuinely value our customers and are committed to providing exceptional service. We appreciate *** ********* feedback, and we will continue to improve based on the input we receive.

    Thank you once again for allowing us to address this complaint.

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I have been refunded $27 for November and December. I did respond every time I was emailed by the business. I have been assured that my account has been deleted and no further charges will occur. I will this complaint after 1/20 if my account was not charged. 

    Sincerely,

    ******** *******



     

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $24.99 a month (August, September and October) on my checking account for an account I have no knowledge of.

    Business Response

    Date: 11/15/2024

    Thank you for notifying us of ***** ******** ************************** BBB complaint. We have gathered the relevant information to support our response, which is as follows:

    In response to *** ******** BBB complaint, we want to assure you that we are fully committed to resolving this matter to her satisfaction. After reviewing her account, we issued a refund for her annual membership fee, which was processed the same day this complaint was filed. The refund was extended to *** ******** and we communicated this to her promptly.

    We would like to clarify that members are able to cancel their membership at any time through their account settings. While *** ******* mentioned attempting to cancel via email, we thoroughly checked our records and found no email request for cancellation. Additionally, our customer service team is available during regular business hours (M-F, 9:30am-4:00pm EST), and we offer multiple easy ways to cancel, including an online cancellation option through the account settings. We also provide a contact email ******************************** and a contact form on our platform, both of which are accessible to all members for any inquiries or requests for assistance.

    We sincerely value *** ******** feedback, and we are committed to providing exceptional service to all our members. We will continue to use this feedback to improve our processes and communication.

    Thank you for giving us the opportunity to address this complaint.

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from Obe Fitness: ********. I do not have a membership or subscription from Obe Fitness. I called the contact number: **************. A representative answered and seemed distant (kept putting me on silent). I explained I received the invoice to my work email: ******************* and I have never heard of Obe Fitness nor have an account. He did not provide his name and explained "oh it's ok, we do not have a credit card on file!" I stated I was concered possiable fraud and what should I do? He stated don't worry about it and he abruptly hung up! I don't trust this company!

    Business Response

    Date: 11/08/2024

    Thank you for bringing this matter to our attention. We take customer concerns very seriously and would like to clarify that this situation does not involve ob Fitness.

    After reviewing our records, we can confirm that there is no account associated with the name or email address in question. It appears that the individual may have been targeted by a fraudulent party. The phone number provided, **************, is not a legitimate contact for ob Fitness. We strongly advise the individual to report the incident to the appropriate authorities and their credit card provider for further investigation.

    We want to reassure all customers that ob ********************** has not made any unauthorized contact, and we remain committed to ensuring the safety and security of our members. Should anyone have questions or concerns about our services, we encourage them to reach out to us directly via our official customer support channel at ********************************************************

    We sincerely apologize for any confusion this situation may have caused and appreciate your understanding as we work to resolve this matter.

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my monthly membership with Obe back in December 2021, only to find out that they converted me to an ANNUAL plan for $199. I just realized that one of my credit cards has been getting this charge for the last 4 years without me ever touching the app. To add insult to injury, when I went in to cancel the membership, Obe presented the most difficult process for cancellation. All around, this company is engage in very unethical business practices.

    Business Response

    Date: 10/25/2024

    Thank you for notifying us of ******* ******  s ************************** complaint. We have gathered the relevant information to support our response, which is as follows:


    In response to *** ******* BBB complaint, and in our dedication to resolving this matter to the member** satisfaction, we issued a refund for her annual membership fee. This refund was extended to ********* and we communicated this to her.

    Despite ********* ** mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership.
    Our customer service team operates during regular business hours (M-F, 930am-4pm EST), and we strive to make the membership cancellation process hassle-free. To facilitate communication, we provide an email address ******************************** and have a contact form available on our platform, both accessible to all members.

     

    These channels are designed for our members to reach out to us with any inquiries, requests for assistance, or feedback.
    We genuinely appreciate the feedback provided, and we value our customers. Our commitment is to deliver exceptional service, and we will continue to improve based on the feedback we receive. Thank you once again for allowing us to address this complaint.


  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was wrongly charged $169 for a services from Obe fitness, that I dont recall subscribing to, using them, nor to use in the futureIm a male and today I even found out that they offer programmes for ladies?!Please help me to get my refund and cancel possible future charges

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was signed up for and charged by Obe for a subscription that I never signed up for. I signed up for a Free Trial and did not agree to a year long subscription. I never even used the product. This company uses unsavory consumer practices. When cancelling the subscription (that I never even agreed to), I had to be careful on 3 different cancellation pages because they are using deceptive practices (making the continue subscription a different color)..possibly leading consumers to accidentally continue their subscription while they are trying to cancel it instead.

    Business Response

    Date: 09/23/2024

    Thank you for bringing **** ***** concern to our attention. We have reviewed the relevant information and would like to clarify the following:

    In response to *** ***** inquiry, we processed a refund for her annual membership fee, which was completed on September 6, 2024. This refund was communicated to her via the email associated with her account *************************** on September 6, 2024.

    We found no prior request for cancellation in our records. Our policy is a self-cancellation process, and we assure you that there is no deception involved with our cancellation page.

    Our customer service team is available during regular business hours (M-F, 9:30 AM - 4 PM EST) to assist with any inquiries or concerns. Members can easily reach us through the email address ******************************** or our contact form available on our platform.

    We appreciate the feedback and remain committed to providing exceptional service. Thank you for allowing us to address this matter.

  • Initial Complaint

    Date:08/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted a free 6 month trial offer on February 26, 2024 from ***************** I cancelled online through myObe Fitness account on Friday August 23, 2024 between 3 and 4 PM. My **************** was billed $169.00 for invoice # ************* ** Saturday, August 24, 2024. I went online to my account and it showed that I had not cancelled. I cancelled it once again. I assumed that the the billing was a computer glitch or a lapse in time for updating the account. I tried contacting Obe Fitness online and through a phone service that I was charged for and told that there was nothing that they could do. There is no phone number to reach this company. I erroneously assumed that **************** vetted the companies that offered specials and offers. The online chat and billed phone service said that it was not an error and that I have no recourse.

    Customer Answer

    Date: 08/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my MONTHLY subscription using the website and was charged for an ANNUAL subscripton at the price of $163.11. I NO LONGER want the service and need a REFUND. There is no phone number to call and I got no response from email.

    Business Response

    Date: 09/11/2024

    Thank you for notifying us of ***************************** ****************** complaint. We have gathered the relevant information to support our response, which is as follows:


    In response to **************** BBB complaint, and in our dedication to resolving this matter to the member's satisfaction, we issued a refund for her annual membership fee, which was processed on August 27, 2024. This refund was extended to **************** on August 27, and we communicated this to her.


    Despite ****************** mention of us upgrading her when she attempted to cancel, upgrades can only be made by our users on the manage subscription page. ****************** selected the "Upgrade" button and not the "cancel" button. This refund was processed immediately after the mistake had been brought to our attention.


    Our customer service team operates during regularly on a 24 hour basis and we strive to make the membership cancellation process hassle-free.

    To facilitate communication, we provide an email address ******************************** and have a contact form available on our platform, both accessible to all members. These channels are designed for our members to reach out to us with any inquiries, requests for assistance, or feedback.


    We genuinely appreciate the feedback provided, and we value our customers. Our commitment is to deliver exceptional service, and we will continue to improve based on the feedback we receive. Thank you once again for allowing us to address this complaint.


  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a trial of this service back in February. I CANCELED the trial in May. I just found out that they still charged me $169 yesterday regardless. Want my money refunded ASAP.

    Customer Answer

    Date: 08/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of this year was offered a free trial subscription to Obe through Afterpay or Affirm for being on time on my payments.I put in my credit card information when filling out the profile information and forgot about it.After the 1st charge of $24.99 on my Mastercard in June, I emailed the customer service department and asked that my subscription be cancelled. I gave them my profile name and my email, the charge and the type of card it was.I received an email from a person named ***** telling me that they could not locate my account with the information they gave me and wanted the last 4 digits on my credit card, type of credit card (which I had given them in the previous email) and the amount of the charge (which I had already included in the previous email). I wanted to speak to a customer rep in person instead of sending my cc information over email, but there is no customer number that I can find. If there is one, it is impossible to locate. In the meantime I was charged again in July, $24.99, so I emailed to cancel my subscription for the 2nd time and I have not received a response. I haven't received a response and I have emailed two more times asking for the company to cancel my subscription. I just want to cancel my subscription. I would like the July subscription amount back but am fine with not getting it back if I can just get my subscription cancelled. Also, I have tried to cancel through my Obe Fitness account under their Manage Subscriptions but there is only a blank screen. If there is anything you can do I would appreciate it.Thank you,*********************

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

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