Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge for years by this company on an app I do not used. I have complained for years and I have not been able to talk to anyone. They owe me thousands at this point

  Business Response

  Date: 07/14/2025

  To Whom It May Concern,
  
  We appreciate the opportunity to respond to ***** ******* complaint regarding charges related to her ob Fitness subscription.
  
  Attached is the original welcome email sent to *** ****** at the time of her sign-up, which outlines the details of her subscription. ob Fitness offers cancel-at-any-time plans, and users have full control over their membership through the app or website. Members can manage or cancel their subscription directly from their account settings at any time.
  
  We have carefully reviewed our records and did not find any prior cancellation request from *** ******* That said, as a gesture of goodwill, we have processed a refund for her most recent charge.
  
  Our dedicated customer service team is available 24/7 and can always be reached at ******************************* We are committed to assisting members with any questions or concerns in a timely and transparent manner.
  
  Please let us know if any further documentation is required.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an annual membership in May 2024. I was unaware at the time that it was auto-renew. Fast forward one year and I had only used the app a handful of times and forgotten about the service. I received my credit card bill and realized there was an annual subscription fee of $169.00 charged on May 23, 2025. I never received notification from Obe that my plan would be renewing, nor that my credit card had been charged. Many reputable companies provide an email a week or so before a subscription is set to renew, allowing you to cancel in a timely matter if you no longer require the service. Not the case with Obe. On May 28, 2025, less than one week after being charged, I emailed Obe respectfully requesting a refund as I did not use the app and did not know I was signed up for auto renewal. ***** a senior member experience associate responded back the same day stating that nothing could be done due to their terms and services. I reached out again pleading my case, but never received a response. I think this is terrible business practice and they should be ashamed. Talk about a terrible member experience!

  Business Response

  Date: 06/18/2025

  Thank you for taking the time to share your concerns. Im very sorry to hear about your frustration we never want any member to feel unheard or unsupported.
  
  As outlined in our Terms of Service, all ob subscriptions are set to auto-renew by default, and members can cancel at any time directly through their user profile. This policy is also presented at checkout during sign-up. While we do not currently send pre-renewal reminder emails, the renewal terms are clearly stated at the time of purchase.
  
  That said, I understand your situation and, although it falls outside our standard refund policy, Ive made a one-time exception and fully refunded the $169 charge to your original payment method.
  
  We appreciate your past support and wish you all the best in your wellness journey.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199 for an annual membership to this service on 4/28/2025. I used the service years ago (for a much smaller subscription fee at the time) and had no idea I was signed up for an annual membership. Im guessing used a promotional rate for a much smaller fee at one point to sign up. I couldnt tell you the last time used the program, but it has been well over a year maybe even two years since I last used it. I did not realize that I was charged this amount in 2024 or I would have canceled it then. I tried to contact the business within a few days of the charge occurring (as soon as I saw it on my bank account). I asked them to cancel my membership immediately and requested a refund. They would not refund me. The biggest issue I have is that it is obvious I am not using the services that I was charged for. They can log on and easily see that. If I was an active user I would understand why they might deny the refund. I also think it is very wrong that they did not contact me in any format to alert me that the charge was coming up. There was no heads up or notification about it. Ever. Zero communication. In fact, I dont think *** received any communication from Obe fitness in over a year (with the exception of the response to my email requesting they cancel my account).There should be a warning or notification so users have the opportunity to cancel before getting charged $199.

  Business Response

  Date: 05/15/2025

  Thank you for notifying us of ********************* complaint. We have gathered the relevant information to support our response, which is as follows:
  In response to ********************* BBB complaint, and in our dedication to resolving this matter to the member's satisfaction, we issued a refund for her annual membership fee, which was processed on January 17, 2023. This refund was extended to ********************* today, May 15, 2025, and we communicated this to her.
  Despite ********************* mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership.
  Our customer service team operates during regular business hours (M-F, 930am-4pm EST), and we strive to make the membership cancellation process hassle-free. To facilitate communication, we provide an email address ******************************** and have a contact form available on our platform, both accessible to all members. These channels are designed for our members to reach out to us with any inquiries, requests for assistance, or feedback.
  We genuinely appreciate the feedback provided, and we value our customers. Our commitment is to deliver exceptional service, and we will continue to improve based on the feedback we receive. Thank you once again for allowing us to address this complaint.
  
  

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service on line in January 2025 but was billed anyway in February for another full years service. I was charged $169 and would like a refund There cancelation page is misleading and confusing. THey ask you if you want to cancel. Youcheck yes and then they ask you why. I chacked to expensive. they give you a better offer and ask you again if you want to cancel. They do this three or four times to confuse you .THis is an unfair practice. I checked that I wanted to cancel and that should be it.

  Business Response

  Date: 05/29/2025

  Thank you for notifying us of **** ***** ********* complaint. We have gathered the relevant information to support our response, which is as follows:
  In response to *** ********* BBB complaint, and in our dedication to resolving this matter to her satisfaction, we issued a full refund today for her annual membership fee of $169, which was charged in February 2025. We also made *** ******** aware of the refund today via direct communication.
  *** ******** shared that she canceled her membership online in January 2025, but was still billed in February. She expressed concern that the cancellation process is confusing and includes repeated prompts that make it difficult to finalize the cancellation. We want to sincerely apologize for any frustration caused by this experience.
  While our cancellation flow includes multiple steps to ensure members dont accidentally cancel and to offer potential alternatives, we recognize that this process should be simple and transparent. We are actively reviewing the flow to ensure that once a member selects to cancel, that intent is clearly confirmed and honored without unnecessary complexity.
  We did not find a record of a cancellation-related email from *** ******** in our system before the charge. That said, we take her feedback seriously. Our customer service team is available MondayFriday, 9:30 a.m. to 4:00 p.m. EST, and members can contact us any time via ****************************** or through our websites contact form.
  We greatly appreciate *** ********* feedback and the opportunity to address this matter directly. Our goal is always to improve and ensure that our members feel respected and supported.
  Sincerely,
  ******* ***********
  ********************************************* **************** ** *******

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Obe membership a long time ago in 2023 before my 3 month trial membership would auto-renew. On May 1 of this year (2025), I was charged $169.00 with no prior notification. When I go to click on the Contact tab in Obe's website, it is blank, and there is no number listed to call. This charge is not authorized and if you read the complaints on this BBB site, so many others have been scammed and stolen from by Obe as well.

  Business Response

  Date: 05/15/2025

  Tell us why here...Thank you for notifying us of the complaint submitted by ********************** We have gathered the relevant information to support our response, which is as follows:
  
  In response to this BBB complaint, we have reviewed our records and confirmed that the users subscription began on May 1, 2024. There is no record of an active subscription or any billing associated with this account prior to that date. Therefore, it would not have been possible for the user to cancel a subscription in 2023, as no subscription existed at that time.
  
  Additionally, we have thoroughly checked our systems and can confirm that we have no record of a cancellation request or any communication attempting to cancel from the user associated with the email address **********************
  
  To ensure transparency and ease of access, all Ob users are able to self-cancel their subscriptions at any time through the Manage Subscription tab in their account settings. Our platform is designed to empower users with full control over their membership status.
  
  Our customer support team is available during business hours (Monday through Friday, 9:30 AM 4:00 PM EST), and we offer multiple ways for members to reach us, including our dedicated support email ******************************** and the contact form available on our website.
  
  We appreciate the opportunity to address this matter and remain committed to providing a transparent and user-friendly experience for all of our members.
  
  Thank you once again for bringing this to our attention.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach out to this company via email- their only listed way to contact customer service- several times trying to cancel a membership that I thought was canceled years ago before the charge went through. Never responded and charge still went through.

  Business Response

  Date: 04/07/2025

  Thank you for notifying us of **** ******* ************************ complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ******* BBB complaint and in our commitment to resolving this matter promptly, we issued a full refund for her membership on March 27, 2025the same day her complaint was received. Proof of this refund is attached for reference.
  
  We also emailed *** ******* that same day to inform her of the refund and resolution. To date, we have not received any reply to that communication.
  
  Additionally, we have thoroughly reviewed our records and found no prior communication from *** ******* regarding a request to cancel or be refunded before the BBB complaint was filed. Our customer support team is available Monday through Friday from 9:30 AM to 4:00 PM EST, and we offer both a direct email ******************************** and an online contact form to ensure our members can easily reach us with any concerns.
  
  We appreciate the opportunity to address this matter and remain committed to providing exceptional service. Please find attached the proof of refund and our original communication to *** ********

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have discovered that my credit card has been charged $169 on March 14th by Obe. I reached out to Obe and made it known that I have not used this service and do not intend to in the coming year. I requested that they refund me and they refused. In doing some research I found that I was charged $99 in March 2024, additionally. That is $268 total. Obe refused to reimburse any part of that. It is very poor business practice to take someones money for nothing in exchange.

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Obe Fitness regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my online credit card statements and discovered that I was being charged $24.99 per month for 10/18/24, 11/18/24, 12/18/24, and 1/18/25 by OBE Fitness for a total of $99.96 to date. It appears to be a reoccurring charge, and I will probably continue to be charged this amount. I did not authorize this charge, and I never heard of this company. I was able to find their website by looking up the following link. ********************. The website does not have contact information such as phone number or email address. I have no idea how to contact this company and cancel this reoccurring charge.I filed a fraud claim with the credit card company, and they are going to issue a new card to me. I do not use this card for any purchases, and I have no idea how it was used to pay for this unauthorized transaction. Are you able to help me with this problem?

  Business Response

  Date: 03/06/2025

  To Whom It May Concern,
  
  This complaint is the first we have heard of this issue. We have reached out to ***** ******* multiple times in an effort to resolve her concern. However, she has refused to provide the necessary information for us to process a refund.
  
  We are unable to locate an account under the name or email provided. In such cases, we typically search our system using alternative details such as zip code, date of charge, and the last four digits of the card used for the transaction. Unfortunately, without her participation and this critical information, we cannot offer a refund for a charge we are unable to verify.
  
  We would love to rectify this issue, but without her cooperation, that is not possible. I have attached our attempts at communication with *** ******** where she explicitly states she will not provide the last four digits of her card.
  
  Please let us know if further clarification is needed.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a 3-month free trial with obe fitness by being an icon member with Athleta back in September 2022. After I used the free benefit for 11 classes and I decided it was not a good fit for me. I do not recall how I was made to sign up for yearly membership and I have not received any email or letter from obe to remind me about this membershipand renewals. I was charged $169 every year on Christmas Day for the last three years. I would like to file a complaint about this business practice and request a refund of my most recent charge on 12/25/2024. There was not an easy way to cancel the membershiponline until recently. And I was out of town when the most recent charge was made so I was not able to deal with it right away. When I finally canceled online today, obe is not offering any refund.This is a scam that needs to be addressed by BBB.

  Business Response

  Date: 01/29/2025

  Thank you for notifying us of *** ***** ********************** complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ***** BBB complaint, and in our dedication to resolving this matter to the member's satisfaction, we issued a refund for her most recent charge, which was processed on January 18, 2025. This refund was extended to *** **** for the charge made on December 25, 2024.
  
  However, we have thoroughly checked our database and, unfortunately, there is no prior record of an email or other communication from *** **** requesting to cancel her membership. Our customer service team operates during regular business hours (M-F, 9:30am-4pm EST), and we offer multiple channels to assist our members, including the email address ****************************** and a contact form available on our platform. These channels are intended to ensure that cancellation requests are promptly addressed.
  
  We truly value our members and strive to provide exceptional service. We are committed to continuously improving based on customer feedback, and we will take *** ***** concerns into consideration moving forward.
  
  Thank you again for allowing us to address this complaint.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obe fitness will not refund the auto renewal of an annual membership.I was charged on 12/27 and cancelled on 1/23 business days after renewal (of which I received no prior notice) and they will not provide a refund even though my records show that I have not used the service so access is of no value. And when you go to cancel they offer 50% off the next year to get you to stay. If they can offer such a discount why cant they refund ?

  Business Response

  Date: 01/07/2025

  Thank you for notifying us of *** ********* *********************** complaint. We have gathered the relevant information to support our response, which is as follows:
  
  In response to *** ********* complaint, we issued a refund for her membership fee on January 2, 2024. This refund was processed and communicated to her, and she was notified via email on the same day.
  
  Despite *** ********** mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership prior to the charge.
  
  Our customer service team operates during regular business hours (M-F, 9:30 am - 4 pm EST) and is always available to assist our members. We provide an email address ******************************** and a contact form on our platform to ensure easy communication for any inquiries, requests for assistance, or feedback.
  
  We value all of our customers and are committed to providing exceptional service. We appreciate *** ********** feedback and will continue working to improve based on input from our members.
  
  Thank you once again for allowing us to address this complaint.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ********