About

Local BBB:

BBB Serving Metropolitan New York

BBB File Opened:

8/4/2025

Business Started:

12/23/2019

Business Incorporated:

12/23/2019

Type of Entity:

Corporation

Alternate Names:

MetroCom, Inc.

Business Management:

Mr. Steven Risman, CEO/ President

Additional Information

Refund and Exchange Policy

TERMS & CONDITIONS

This Agreement is entered into between MetroCom, Inc.(hereinafter “MetroCom”) and the undersigned Client (hereinafter “Client”) uponClient’s acceptance of the Total Installation Services Cost set out herein.Unless otherwise agreed to in writing, the following Terms and Conditions shallhold true. This proposal remains valid for 30 days from issuance. NO work shallcommence prior to receipt of a 50% deposit (the “Initial Deposit”) as detailedin Paragraph 11, unless MetroCom, in its sole discretion, elects to proceed.This AGREEMENT represents the complete agreement and understanding betweenMetroCom and the Client, superseding all prior agreements, communications, orrepresentations, whether written or oral, related to the pricing, services, andgoods provided by MetroCom. MetroCom reserves the right to assign its rights tocollect payments or enforce this Agreement to a third party, including but notlimited to a collection agency or assignee, without prior notice to the Client,and such assignment shall not relieve the Client of its obligations herein. Ifany provision herein is determined to be invalid or unenforceable pursuant toapplicable New York law, including but not limited to warranty disclaimers andliability limitations, such provision shall be deemed superseded by a valid,enforceable provision that most closely matches the intent of the original, andthe remainder of the Agreement shall continue in full effect. This Agreementmay be executed in counterparts, each deemed an original, all of which togethershall constitute one and the same Agreement. A digital or electronic copy ornotice shall be deemed an original under the New York Electronic Signatures andRecords Act (ESRA). This contract shall be subject to New York State Law, withexclusive jurisdiction and venue in the courts of Kings County, New York.
Installation
MetroComshall provide the equipment and perform the services outlined herein for thestated fee arrangement. MetroCom agrees to install all equipment listed in thisAgreement in accordance with manufacturer standards, in a neat, workmanlikemanner, and in compliance with all applicable New York state and local codes,including the New York State Uniform Fire Prevention and Building Code whereapplicable. All work shall be performed during normal business hours, 8:30 AMto 5:00 PM, Monday through Friday, excluding New York legal holidays, unlessexpedited, overtime, or off-hours labor is agreed upon at additional cost.MetroCom retains title to all equipment, goods, and materials until the TotalInstallation Services Cost is paid in full per NY UCC § 2-401; until suchpayment, the Client holds no ownership interest, and MetroCom may reclaim orremove equipment upon default, subject to NY UCC § 9-609 repossession rules(e.g., without breach of peace). Should the Client fail to ensure sitereadiness by the scheduled installation date, MetroCom may, upon writtennotice, reschedule work and recover reasonable costs incurred due to the delay,not to exceed $250 per instance, as agreed compensation under NY UCC § 2-710.
Warranty
Warranty:1-Year Parts & 1-Year Labor from the date of installation, effective onlyupon full payment of the Total Installation Services Cost. The Software/MobileAPP is provided “AS IS,” with no implied warranties beyond those mandated by NYGOL § 5-312. During the warranty period, MetroCom shall repair defects inworkmanship or provided components free of charge (parts and labor), providedpayment is complete. This warranty does not extend to losses or damages due tomisuse, accident, abuse, neglect, normal wear and tear, negligence (other thanMetroCom’s), unauthorized modification, use beyond rated capacity, unsuitablepower sources, environmental conditions, acts of God, cosmetic damages, orissues with existing infrastructure or components/wiring provided by the Clientor others. Warranty service is available 8:30 AM to 5:00 PM, weekdays excludingholidays; emergency service is available 24/7 with a six (6) hour response,billed at the current rate of $325.00 per hour, portal to portal. This warrantydoes not auto-renew without notice, per NY GOL § 5-903.
Exclusions
Servicesrequired to correct conditions caused by acts of God (e.g., floods, lightning),misuse, abuse, accidents, theft, vandalism, or defects in existing systems areexpressly excluded from this Agreement and warranty. If such services arerequired, the Client shall be invoiced for all equipment repaired and/orreplaced plus labor at MetroCom’s then-current rates, with work proceeding onlyupon Client approval. MetroCom is not responsible for manufacturer defects,stock shortages, backorders, supply chain delays, or additional equipment leadtimes beyond its control. Existing wire infrastructure will be tested forcompatibility; if it fails to meet manufacturer guidelines, replacement/upgradecosts shall be borne by the Client.

Qualifications
Work isproposed non-union during normal business hours. Expedited, overtime, oroff-hours labor may be provided at additional cost. For intercom installationsrequiring access to all apartment units and basements, the Client shall ensurecomplete access during scheduled times. Unscheduled delays due to unavailableunits during assigned time slots shall incur a fee of $450 per visit per unit,reasonable under NY law as compensation for actual costs. The system shallutilize existing cabling if suitable; replacement, upgrade, or repair shall beat additional cost.
Not Included
The followingare excluded: electrified security/locking devices and hardware (supplied,wired, tested, and installed by others); permits, bonds, or requirements by anygovernment agency or authority having jurisdiction (AHJ); system pathways(conduit, cores, sleeves, pre-sets, boxes); patching, painting, fire stopping,or repairs of any kind; cutover/move-in support; installation ofowner-furnished equipment (unless specified); fire alarm connections/testing;AC power connections to electrical panels; elevator or masonry services;scaffolding or aerial lifts; asbestos-related work; toning/testing of others’work; point-to-point or as-built drawings; or bonds. All material is guaranteedas specified, and work shall be substantially completed in a workmanlike mannerper manufacturer specifications. Anything not expressly included in thisproposal is excluded.
Change in the Work
The scope ofwork may change due to in-field discoveries or Client preferences,necessitating additions, deletions, or modifications. All such changes shall beauthorized by a written Change Order detailing the work, cause adjustments, andtimeline changes. The Client, or their duly authorized agent, shall approve andsign the Change Order, providing any required deposit, before work proceeds.Should the Client request scope changes without a signed Change Order, MetroCommay pause related work until the Change Order is executed, and the Client shallreimburse MetroCom for reasonable costs incurred due to the pause, not toexceed $250 per instance, as agreed compensation under NY UCC § 2-710.

Business Categories

Computer Cable Installation, Security Systems