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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.52

Average of 1,638 Customer Reviews

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Review Details

  • Shuvra B

    Date: 10/01/2024

    The overall business with *** was satisfactory. However, my car was scheduled to pickup on Sept. 18, 2024 around noon. Due to our mistake we could not handover the car to courier company because our car key was misplaced. The courier left the pickup location and after sometime we got the keys and called the carrier again and carrier driver agreed to come again to pickup the car but did not show up until evening even did not received the calls and did not respond the messages. That was distressful for my friend who was there from noon to handover the car. At least the courier driver should responds our call or messages that he/she cannot pickup the car. This is not way the professional companies do business I guess.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    Thank you for choosing our service! We look forward to serving you again in the future!

  • Jeffrey C

    Date: 10/01/2024

    Easy to work with. SGT Auto Transport did a nice job communicating with us. Process was simple and straightforward. Our vehicle was picked up on schedule.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

  • Ed V

    Date: 10/01/2024

    In the past I've used other companies to transport my vehicles and was not satified. Finding *** per my experience has been the BEST find and will continue to do business with them in the future. Great customer support and always there when needed.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    Thank you! Your rating means a lot to us. We truly appreciate your feedback!

  • Nancy L

    Date: 10/01/2024

    **** and switch company!!! I needed my daughter's car moved quickly from ****** to ********. I wanted it picked up on Sept. 20 and delivered the 23/24th of September. I was told they could do that but only if I was willing to pay the extra $300 for the "white glove treatment" to ensure my dates. They guarantee pickup and delivery is estimated as the 23rd and should not be a problem. I signed it and paid the extra money. The carrier started calling on the 5th over and over again saying he was on the way to get the car even though it was not supposed to ship until the 20th. I had to call *** and tell them to have him stop calling my daughter for early pickup. The day they showed up to get the car, with no warning, they called and said we had 10 minutes to get home with the car. September 23rd came and went and we kept calling, and *** kept saying the car was coming. Every day we called. Long story, the car didn't even leave ****** until the 27th and arrived the 30th. I would call and ask for a supervisor who would promise to follow up and they would not get back with me!!! I understood the delivery date was only an estimate, but the verbal message was that the car would be there by the 23/24th and once they got my money, they could care less about where my car was!!! There was no bad weather, it was a matter of the transport carrier they hired, not doing their job and transporting the car like the contract says!!! I had to talk until I was blue in the face to receive a $100 discount from the transport company and *** says they are going to send a $50 gift card but we will see if I actually receive that. *** should refund my $300!!! I could have gone with another carrier and gotten it sooner. I will never do business with *** again.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    Dear *****,

    We sincerely apologize for the distressing experience youve encountered, and we deeply regret the challenges you faced during this process. Your feedback is extremely important to us, and we want to assure you that it has been forwarded to our ***************** Manager for a thorough review and investigation.

    At **** we strive to provide a seamless experience for all of our customers. Please rest assured that we are committed to addressing your concerns in detail and taking the necessary steps to prevent similar issues in the future.

    If you have any further questions, concerns, or additional details you would like to share, please dont hesitate to reach out. We value your patience and understanding as we work diligently to resolve this matter and improve our services.

    Thank you again for bringing this to our attention, and we sincerely apologize for any inconvenience caused.

  • Darleen P

    Date: 09/29/2024

    I have no problem so far with my car shipment. Everyone was very helpful and courteous and had answers immediately to any questions. I am to receive my car tomorrow and hope I am pleased with delivery. This shipment was during hurricane ****** so not a normal situation.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

  • Dennis K

    Date: 09/29/2024

    **** was quick & precise. I am grateful that there was no run around. thank **** for me again.

    SGT Auto Transport Corp.

    Date: 10/02/2024

    Thank you for your review! We're glad you enjoyed our services.

  • CK K

    Date: 09/22/2024

    Simple process, great ***************** was delivered across the country in 4 days.I will use *** again.

    SGT Auto Transport Corp.

    Date: 09/24/2024

    Thank you so much for your kind words, CK! We're thrilled to hear that you had a smooth experience and that your car was delivered so quickly. We truly appreciate your business and look forward to serving you again in the future!

  • Dan B

    Date: 09/19/2024

    I wish I could zero stars. My husband tried to book this company for his truck as he is retiring from the military. He was quoted around $1787. Today when they called to pick up the truck, the cost is now $2400 due market increase. However, when requested a new online quote the price suddenly substantially lowerthe price today is $1416. This is so ridiculously wrong & is against the law. We are seeking the advice of attorney to ensure this ************* tactic is stopped.

    SGT Auto Transport Corp.

    Date: 09/20/2024

    We sincerely apologize for the inconvenience you experienced. At SGT Auto Transport, we always strive to offer competitive pricing and clear communication.

    However, as outlined in our terms and conditions, while we aim to provide accurate scheduling, the pickup dates and times are estimated, not guaranteed, due to the variable nature of carrier availability and market conditions.

    In your case, our dispatch team worked diligently to find a driver willing to accept the load at the original quoted price. When no driver was available, we identified an alternative option that would avoid further delays. We presented this to you in the spirit of transparency, as we believe its important to keep our customers fully informed and involved in the decision-making process.

    We understand your frustration and appreciate your feedback. We value transparency and your insights will help us improve our processes moving forward. If you have further concerns or questions, please dont hesitate to reach out to us.

    Best regards,


  • Nitin S

    Date: 09/17/2024

    SGT ********************** has deliver my ******** in ******* without any problem. All their commitments were fulfilled. I am very happy with their service. I will recommend them for safe auto transport. ***** ****

    SGT Auto Transport Corp.

    Date: 09/30/2024

    We're delighted to hear you had an excellent experience with our service! We look forward to serving you again in the future!

  • KC O

    Date: 09/17/2024

    We had a terrible experience with SGT. ******* our car was new, we had it shipped in a container. It arrived two days late and was filthy inside and out- clearly, they left the windows open during shipment. Whats more they didnt return one of the key fobs, which they said they would mail. After many calls the fob was never returned and we got no response from SGT. ***** this company.

    SGT Auto Transport Corp.

    Date: 09/19/2024

    Dear KC,

    Thank you for sharing your feedback. We apologize for the delay and the condition in which your vehicle arrived. This is certainly not the level of service we strive to provide, and we regret the inconvenience it caused. We will take your comments seriously as we work to improve our services. Thank you for bringing this to our attention.

    Once again, we apologize for the experience and if you have any further questions or concerns, please feel free to reach out to us. We're here to assist in any way we can.

    Best regards,

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